Hotel Overview
A 24-hour all-inclusive paradise! The Riu Palace Pacifico is located on Flamingos Beach, only a two-minute drive from Riu Vallarta and Riu Jalisco, and only nine miles away from downtown Puerto Vallarta. Magnificent architecture and elegant furnishings combined with unparalleled service offer guests the highest level of distinction. This luxurious and elegant resort is the ideal place for vacationers seeking total relaxation in a sumptuous environment and in the comfort of RIU's Premium brand.
Surrounded by beautiful Banderas Bay and protected by the stunning Sierra Madre Mountains, Riu Palace Pacifico is a nature lover's dream. The serene beach is a stunning backdrop from the infinity pool. Poolside beverage service is available, so just sit, relax, and enjoy the view! Non-motorized watersports include windsurfing, sailing, and kayaking.
The five restaurants serve up sumptuous cuisine, including Fusion, Japanese, Mexican, Grill Steakhouse, and International meals. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Enjoy unlimited domestic and select imported drinks at the five bars, including a swim-up bar. Also, each junior suite is equipped with a mini-bar and liquor dispenser.
Nighttime entertainment is close by - take a short stroll to Riu Vallarta or Riu Jalisco and dance the night away at the disco. Entrance and drinks are included! Or, sit down, relax, and enjoy a live show. Entertainment is nightly at the resort, for those not wanting to leave the hotel grounds. RiuLand Mini-Club is nonstop fun for kids ages 4-12!
Location
Riviera Nayarit - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be
removed from the property, at their own expense. Parties in rooms are not permitted. EFFECTIVE FROM 03/30/21
Transfer Policy - A price may display, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6915 reviews
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Dec 24, 2024Wonderful stay!
Our stay could not have been better. We we had an issue with a booking for part of our group and the staff at the front desk was soooo incredibly helpful. Can’t say enough about the service we received. The food was fantastic, the resort was clean and well kept, beds were comfortable, it was just a lovely experience all around. The only negative was that we didn’t realize when you book a vacation package on the RIU website that it is actually booked through Expedia. We will never do that again because Expedia is terrible to deal with if there’s an issue, but otherwise no complaints at all!
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Dec 23, 2024Service and Hamburgers from Pepe's Need Improvement
The hotel is a fine property with clean rooms and a beautiiful lobby. The beach is particularly nice, and the food, for the most part is quite good. Unfortunately, our greeting at the reception area was not pleasant. After 12 long hours of traveling to get to the hotel from our home in Canada, we were told that the chip on two of my credit cards were not working, and that if I didn't produce a third card, we would have to leave the hotel! No attempt was made to help fix rhe cards (they were not blocked and there was plenty of $ availability on the cards). Fortunately, I had a business Visa which worked to the front desk supervisor's satisfaction and they allowed us ti stay. They could have been more understanding and helpful, especially as the card I wanted to use waived all currency exchange fees and it cost about $170 more to use the business Visa. Oh, and unfortunately, I must of had a bad burger at Pepe' because I've been suffering a harsh case of Montezuma's revenge over the past two days. Well, those things will happen, but the inconsistent levels of service, especially the "greeting" we got from reception upon our arrival, can and shoud be improved
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Dec 22, 2024Review
Very good food, lots of chairs availlable arround the pools and beach . Our room was ok i was expecting better , the bed was terrible we end up sleeping on the couch , the service is good. Animation is great, good drinks.
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Dec 22, 2024
Mexico Holiday
We had a fabulous time at the Riu Palace Pacifico. We will definitely be back! The food was wonderful, never got tired of the food. The staff was very helpful and always friendly. Luz who works at the front desk was the best.
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Dec 21, 2024
Beautiful, enjoyable but some mobility challenges.
Rui Palace Pacifico. We are seniors and have been on many all inclusive holidays, particularly in this area and we had a very enjoyable week long stay at the Rui Palace Pacifico. Our overall impressions were similar to many of the reviews here. Beautiful facility which is kept scrupulously clean, very pleasant, hardworking staff. No shortage of places to sit by the pools or on the beach, though they were, as a result, very tightly packed. Overall high standard of food, both in specialty restaurants and buffet. Constant stream of peddlers, and massage providers on the beach, who were not aggressive, but numerous. Hard to escape from the noise of activities during the day or the entertainment at night, which seemed to concentrate more on volume than quality. I will concentrate on our impressions in two areas, the Elite Club and provisions for the mobility challenged. Elite Club. This began badly for us on arrival. Arriving on a bus from the airport, we were greeted by a bellboy who put our luggage in a central area with that of the other arrivals and took us the Elite Check in Station which was a desk in the Elite Bar. Unfortunately, it was unmanned. We sat there for about 15mins, watching our fellow bus riders being checked in at the front desk. Eventually, a gentleman came and proceeded to check us in and go through the privileges afforded Elite guests. We returned to our luggage which were by now the only bags left in the middle of the lobby with no bellman present. We waited for about 15 min. finally taking our luggage and searching successfully for our room on our own. This has never happened to us at any other resort/hotel we have visited over the years and started our stay on a downer. That said, all the other privileges and experiences that came with Elite were first class and enjoyable. The room was beautiful with a full ocean view, the liquor dispenser had upgraded brands. We enjoyed using the Bali beds provided on the beach for elite guests and they were always available, though you had to be there early for one in the front row. The drink service was extremely good, particularly on days when Fernando was the designated server. Elite guests also had a special breakfast area on the balcony of the Steak House which had a small a la carte menu or you could go make your selection at the buffet nearby and bring it to your table. We found this a very pleasant and relaxing way to start our day, particularly if Hugo was the server. The Rui app allowed Elite guests to book restaurant reservations and this worked very well. The steak house seemed the only restaurant that had a significant lineup, so it was convenient to be able to make a reservation there. It was however a little uncomfortable when we showed up for our 6 pm reservation to wind our way through and past the lineup of about forty people to claim our reservation. Perhaps due to this demand, we were startled when, halfway through our starter, our main course was placed on our table. It made the whole experience feel rushed rather than relaxed. This did not occur at the other restaurants which delivered a relaxing, fine dining experience. Is Elite Club worth the extra cost? Yes, in our case. We were there for sun and sand and the Bali beds provided that in spades and though we did enjoy the other perks, we wouldn’t have paid the extra cost just for them. Mobility. My wife is mobility challenged and finds stairs very difficult, so we were on the look out for ramps and elevators to give us access to areas. The Pacifico is conscious of this need, as we found 4 ramps in the design. However, it would seem that little thought was given to how a person could use them efficiently. The only ramp, that is available to leave the main building to access the pools, beach and other facilities, is on the tip of the east wing. That forces anyone in the west wing to walk the length of that wing, across the lobby and up the length of the east wing, doable, but annoying. Just as annoying is, if you are in the steak house or buffet and you want to use the washroom, you cannot access the one directly below you unless you can negotiate two flights of stairs. If not, you have to walk back down the wing across the lobby to the nearest one of the only 3 public washrooms in the resort. The ramp access to the main pool however, is exceptionally good, a long slow slope with a railing suitable for wheelchairs or those needing just a little support. Accessing the beach is a little confusing. The main access is by two large sets of stairs. We were told at registration that that there was a ramp at the west side of the property, but the hotel didn’t like guests using it as it was for access for the hotel’s vehicles for beach supply and servicing. However, as it was the only way for us to access the beach and the Bali beds, which were, to us, the main plus of paying for Elite Club, we used it anyway and it was perfect. Access is just by the hotel side of the activity pool. Coming back, you just had to ignore the large sign saying it was only for the use of hotel staff. We loved the Bali beds, but were disappointed to find that the new beach washrooms were not designed for mobility access, requiring users to go down two sets of stairs, one with a rail and one without. If you couldn’t manage these stairs, the nearest bathroom required a trek across the width of the beach, up the ramp, through the pool areas and finally down the ramp giving access to the bathroom in the main building by the gym. This required some prior planning. Once we were aware of all the factors involved, we were able to access everywhere on the resort, however, not conveniently. It was surprising that the recent renovations had not thought through how to make the resort conveniently accessible to those that need assistance. All in all, we thoroughly enjoyed our stay and may return, though not for a long stay.
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