Hotel Overview
Just steps from the shops and nightlife in Cancun, the adults-only (18+) Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.
All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.
Hailed for excellent dining, there is a selection of five à la carteor grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4824 reviews
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Nov 21, 2024Wonderful place, but keep an eye on how your drinks are handled!
This was our 2nd stay at this Riu. Like last time, our stay was great. The food was good, the rooms were comfortable and clean, and everything went well. We did notice the staff wasn't quite as friendly this time as last, and the evening shows weren't nearly as entertaining. But it was still great. Our biggest complaint though is that the waiters/waitresses and bar staff all grab glasses and cups by their rims. So, they'll pick up someone's emptied cup/glass by the rim, and then promptly hand you your fresh drink handling it by the rim. So, if they pick up 20 dirty cups before handing you your drink, you get to put your lips on a cup/glass that potentially has the germs/viruses of 20 other people on it. But it's actually much worse than that, because we watched several of the staff do this for over 2 hours and never once wash or sanitize their hands. So, they're spreading around germs and viruses by the truckloads. When we were there last year, there were numerous people who caught COVID at the resort, ourselves included. We're pretty sure the cause of it was the way the waiters and servers were handling the drinks. And the thing is, the types of viruses that can be spread around this way contain some that could be much more severe and/or long lasting than COVID (I'm thinking Herpes, Hepatitis, etc). This is something the management really needs to pay attention to and discuss with ALL of their servers and waiters/waitresses. Regular hand washing and sanitizing should be a topic of discussion as well. This time around, we took our own cups that had screw on lids, and the portion of the lid that your mouth touches is an inch or so above where the servers are grabbing your drink by the rim. As such, while we didn't completely negate our potential exposure, we did definitely lessen it. So, a word to the wise, take your own cups with tall lids and watch how your drinks are handled. The only other thing that really bothered us while there was that we tried eating at the Steakhouse several times. Every single time though, we were told they were full and wouldn't have vacancies for an hour. However, we would count and there would be 6+ tables vacant. After we'd get done eating at one of the other restaurants, we would walk back by the steakhouse and the same tables would still be vacant. We never really understood that. But regardless, we had great meals at the other restaurants, so it's all good.
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Nov 20, 2024Fousty smells of damp pool and food best bit
First Imression on walking in pretty but smelt fusty and damp it was our honeymoon and I did message the hotel.1st for a nice view also tiu mentioned was given our room no welcome drink like others and the room was smelly and the view was awful nothing in the room to congratulate us either like others so went down and was told I'd have to sleep one night and then they'd give us explaining its our honeymoon and didn't even have anything special so next day waited until 3pm we did get a better room still no congratulations in the room I've seen others have petals on bed etc no one egknowlagent it was a special time we didn't feel like it was our honeymoon at all was spoilt and the bar down by pool I stayed away from unless you tipped they'd ignore u I stood there ages and people were coming and going and I'm still there I did tip alot while there normaly takes me a day or so to know who's deserves it but I didn't tip or even go back to that bar I used used the swim up bar much nicer staff food was nice there and pools and beach but it's a bit of a old hotel didn't relay enjoy myself wouldn't return unfortunately
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Nov 20, 2024Amazing, Wonderful, Awesome
We have stayed many times at the Riu Palace Las Americas, and the reason is the staff, from the Front Office Manager Laura Perez, who is attentive to everyone's needs and makes sure they are happy, to all the staff whom we have seen over the years, that are still working there, which speaks volumes for the resort. The Rooms are comfortable with all the amenities you would ever need, the food and restaurants that cater to everyone's pallet, and the beach and pools which are well taken care of as well as the service which we have not seen any better in all of our travels. If you want to pampered and have a great time in a wonderful location by staff that care that your vacation and stay with is a memorable and great time while you are there, then this is the place for you.
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Nov 19, 2024
Best trip ever to Cancun
I wish I could give 10 stars. Every staff member was super nice and very accommodating. The entire facility was clean. Food was great. Drinks never stopped flowing. Are rooms were very clean and kept. We will definitely come back. We loved the white party that was a great time.
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Nov 19, 2024
Fantastic Vacation!
This is the fifth time I have stayed at this resort. I love it everytime, never disappointed. Rooms were emaculate, service was outstanding, can't wait to come back!!!!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.