Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5050 reviews
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Mar 13, 2025Great Vacation
Everything was wonderful and it was a nice relaxing vacation! The location was great and the beach was one of the best we have been on in Cancun. We will be returning to this resort.
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Mar 13, 2025Good but not exceptional
We just returned from an 8 day trip to this hotel. Here are our good/less than good experiences. The good. The entertainment staff is so energetic and fun. A pleasure to be around. The service was amazing. Friendly and prompt, be it the pool, bartenders, or servers. The entire facility was clean and comfortable. Throughly enjoyed our pool time, met many wonderful people. The ocean is beautiful and swim able. Less than good The food was our biggest disappointment. Based on reviews, we had hopes for better food overall. Most of the dishes, be it buffet or ala cartes, lacked flavor. The choices were limited. The buffet felt very much like a cafeteria. My spouse experienced GI issues with the Japanese restaurant. Our last night was not a good experience. At about 1 in the morning we heard a loud water noise. Our toilet tank fill valve did not shut down the fresh water coming in and flooded our room. This was room 224. We shut the water down and mopped up water with every towel and robe in our room. My spouse reset the valve. We let the front desk know in the morning. The response was we just should have called the front desk. We just expected an apology and wanted the desk to know to have things checked out. Strange reaction. Upon checkout, no one offered to hold out bags. Yes, we could have searched out assistance, but by that time we were exhausted and just waited for our transfer to the airport. We had planned to go and say goodbye to our new friends, but between the lack of sleep, and not wanted to haul around our luggage, we just sat in the 24 lounge waiting for our airport transfer. Overall, a decent trip, but would most likely not return. The rating of 4 is for the wonderful staff, but not the food or the unexpected water feature.
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Mar 13, 2025
Amazing Stay at RIU Palace Las Americas
This was our 7th trip to Cancun and every time we have stay at this resort. We love how polite and helpful the staff is and how they treat you like family. The staff remembers us on each trip and we look forward to catching up with them. The hotel is amazingly clean as the staff is constantly cleaning up and making the place look beautiful. The food at the restaurants is top notch and always fresh. These are the reasons we keep coming back each year.
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Mar 13, 2025
Excellent
The RPLA does not disappoint. Great service and delicious variety of food. The rooms are a bit dated but are very clean. The beds are fine with bed toppers. The night life is great with the complimentary shuttle to the RIU Caribe.
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Mar 12, 2025
Great hotel
This has always been my favorite RIU to visit. I've been here many times and never get disappointed. Everyone is very friendly and the hotel is always spotless. I enjoy the variety of food options. Don't forget to stop in the lobby bar and say hello to Abu, my favorite bartender.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.