Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4957 reviews
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Jan 31, 2025never dissapointed
we love this place! Every single employee goes over and above to make us feel welcome. Food is great!! We feel like family
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Jan 31, 2025
Wonderful
Everyone was so attentive and caring. The 6 restaurants were amazing. The pools and beach were kept excellent.
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Jan 31, 2025
Great place to vacation
Service was excellent. Everyone very friendly and helpful. Food was very good for the most part. The rooms were very clean and had everything we needed. This was our second time to be here and would go again.
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Jan 30, 2025A three star hotel trying very hard to be a five star. The staff was extremely nice and the hotel was beautiful though.
Sorry, I don’t like to do this but you need to know. 1) Room service consists of dry sandwiches & salads from downstairs 2) The food was AWFUL - except buffet, it was ok 3) room toilet broke 3x 4) pools weren’t warm 5) The spa was disappointing though my masseuse was wonderful
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Jan 30, 2025Wonderful friendly staff, enjoyable holiday
We spent two weeks here from the 21st October to the 4th November. Our 6th floor Junior suite with balcony had an ocean view. The room was equipped with a safe, television, iron, ironing board, tea and coffee making facilities. These was a small Minibar as well as a cabinet which contained four bottles of spirits on optic. The bathroom was a bit dated, there was a large chip in handbasin, the chrome on the taps had worn away. Additionally the seal on the shower door was ill fitting and water created large puddles on floor. Our accommodation was cleaned every day. The towel art creations that were left in our room were really rather good. The main restaurants were Don Roberto and El Romero (reviewed separately). We had a few niggles about the food, but overall the food served here was variety and good quality. There were a number of themed restaurants, we visited the Italian Los Arcos, the Steakhouse Black and White (reviewed separately). A reservation was required for these resturants and those we did not visit, the Mexican Fiesta Mexicana, Japanese Sakura and the Gourmet Krystal. We were frequent visitors to Capuchino, the coffee bar, located on the ground floor in the vast lobby (reviewed separately). There were a number of bars, reviewed separately, which were Bar Art Deco, Bar Terraza - entertainment area and Pool Bars Can and Cun. There was also Bar 24, snacks were also available here. Four themed parties, white, pink, jungle and neon were held at the sister hold Riu Caribe, down the road. There is a free shuttle service provide to and from hotels. There were a plethora of local buses, which ran very frequently, to transport guests to downtown Cancun or to the Isla Cancún shopping. The fare was 12 Pesos (roughly 50 pence) for each journey, they ran twenty-four hours. There were sunbeds around the pools, with some shaded areas and towels were provided. Sunbeds were also on the beach, Playa Riu Palace Los Americas (reviewed separately). During our stay at the Hotel we experienced the celebration of the Day of the Dead, Día de los Muerto combined with Halloween, what an experience. The staff joined with costumes and colourful makeup The fruit and vegetable carvings, the decorations and the themed cakes and cookies in the dining room were very special. There was even a Shrine/Altar erected in The Lobby dedicated to the departed family members of the Staff. A colourful touching tribute. We did have a few issues with the food, especially in the themed restaurants, but overall was a most enjoyable holiday.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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