Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1173 reviews
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Jan 09, 2025Excellent service and beautiful beach!
Riu Palace Kukulkan is a beautiful property far enough outside of the hotel zone that it is quiet, but near enough to experience nightlife if you prefer. The service was excellent, my drink was never empty. The food at the buffet and the restaurants was also great. Good value and the beach was not too crowded and very nice. Would visit again!
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Jan 02, 2025
We loved it!
TL;DR: We loved it and would definitely go again. We visited the Riu between Christmas and New Year's with our two grown sons and one of their girlfriends. We had a blast and got our money's worth. Staff and Service - The staff were all very friendly and accommodating. - A special shoutout to Angel and the entertainment team—they were fantastic and really made the stay enjoyable. - Lupita and Nicola provided wonderful massages; highly recommend them. Accommodations - The rooms were clean, but the soundproofing was lacking. We could hear conversations in the hallway, neighbors moving furniture, and luggage being wheeled around. - Beds were on the harder side, which could be uncomfortable for some. - We appreciated that there was a ceiling fan in the rooms. Dining - The food was good overall, with plenty of options at the buffet. We didn’t try the Fusion or Elite restaurants, but everything else was enjoyable. - Pepe’s fries were absolutely delicious and a highlight of our dining experience. - We went to the Steakhouse twice because it was so good. They were very generous with portions, and there was never a lack of food around. Entertainment and Activities - There was always something to do, which we appreciated. The pool area was lively with games, bingo, volleyball, and exercises, They came around with treats like fruit and popsicles. There were always wait staff coming around asking if we needed anything and taking away used dishes. - The shows were a mixed bag: - Live music and the Mariachi performance were excellent. - The Michael Jackson show had great dancers, but the lead performer seemed tired and didn’t know the words. - Kahoot trivia was fun, but the saxophonist's performance left much to be desired. - The Circo show was really good. Amenities - Pools were beautiful and well-maintained. I loved that the tiles around the pool and the sand on the beach stayed cool even in the heat. - Alcohol and food were plentiful, and the resort wasn’t stingy, which we appreciated. - Internet and Wi-Fi worked smoothly throughout our stay. Overall Impressions - The hotel was clean, the staff were great, and there was plenty to keep us busy. - There are a few areas for improvement, such as better soundproofing and softer beds. However, the friendly atmosphere, quality entertainment team, and great amenities made for a memorable stay. I highly recommend downloading the mobile app. We used it quite a bit every day to see what activities were going on and check menus. We also used it to order more towels, and it worked great. I would definitely recommend the Riu for those looking for a lively, activity-packed getaway!
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Dec 31, 2024
Vacation
The is was our first trip to Cancun. The RIU Kukulkan was extremely clean, and the staff was amazing!! They remembered us from day to day and what we drank! We will definitely be returning!!
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Dec 28, 2024Accused of taking salt shaker
Overall it was loud and noisy. We ran into a frustrating situation when we were charged for salt and pepper shakers at the Italian restaurant. We talked to the manager and restaurant staff. We were accused of take the shakers and charged $75cdn for them. We felt it was a money grab or something weird. We would not recommend the resort.
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Dec 28, 2024
Wonderful getaway
Stayed here for our anniversary getaway. This is our second time here. The resort is beautiful, food is good and of course the beach is gorgeous but the best thing about this resort is the staff. The staff is what brings us back here. I want to list some of the staff who made our stay great. They deserve some recognition for their hard work! : ) Adrian, David, Darwin, Enrique, Julio, Ivan, Emmanuel. Thanks to all these guys - they went above and beyond to make our stay even better. They are truly the BEST!!! Please be nice and tip the staff! They work so hard and they are very appreciative when tipped. A little goes a long way. One of the only negative things I have to say about this resort is they need to give more than 1 towel per guest. They give each guest 1 towel card for the pool. You turn in your card for a towel and have to return your towel to get the card back. We could easily use at least 2 towels… We will be back!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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