Riu Palace Jamaica Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4860 reviews

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  31M + 28F Vacation

  First off I want to give a big thanks to all of the staff. Everyone was pleasant and constantly asked us what we needed. I planned on proposing to my girlfriend on my trip and I have to shout out the front desk and specifically Lewis, who was exceptional. Lewis went above and beyond, answering my texts both on and off the clock to facilitate my proposal. It was truly a once in a lifetime experience, my fiancée was ecstatic… The hotel was very nice. We had a courtyard view which was perpendicular to the ocean. You could also see the ocean if you went out onto the balcony. The room itself could use an upgrade, as it was a little outdated. However it did have a bathtub and 2 shower heads. You could fit 2 comfortably in the shower and bathtub. House keeping was friendly, and did an excellent job cleaning daily! The food was the best I’ve had for an all inclusive. Granted, I’ve been to only DR and Mexico all-inclusive’s but it was enjoyable. The buffet is a little above average. I recommend the jerk chicken! The pizza actually wasn’t half bad (New Yorker). The dinners were good. Give them 4-4.5/5 stars. They have various restaurants (Italian, Asian, Steakhouse). Make reservations asap on the app upon arrival. The entertainment was great. They made each day at the pool a fun experience! Shout out Deniro, Genius, DJ Unstoppable, Astro, super Sayian and String bean. Also shoutout to our bartender Winston, and other staff who helped facilitate our proposal, Sheldon and Johneve! Finally, overall the resort was a great mix of relaxation and fun. It was enjoyable to stay in Montego Bay ! We would definitely come back

  Apr 19, 2025
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  Riu Palace Jamaica

  Brilliant hotel. Stunning views. Rooms are lovely and the staff just couldn't do enough for you. You can easily walk to the other two hotels.

  Apr 19, 2025
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  Absolutely loved loved loved it will be back in a few monthd

  The best everything was amazing for the vibes the food the liquor the atmosphere the employees just everything 10/10

  Apr 16, 2025
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  Easy. Casual. Fun. Will definitely be back.

  Riu Palace was just what we were looking for! Like all RIUs, you get a lot of value for your money. People who leave bad reviews seem to think that this is the Ritz Carlton. If you like to relax and have fun without any pretentious vibes, this is the place. It is not as big as the Palace Las Americas in Cancun, but I liked it because it was less overwhelming. The grounds are well kept and someone is always cleaning something somewhere. They staff in the lobby are very helpful and are eager to make your stay as relaxing as possible. We originally booked an Elite room, but at the last minute the hotel downgraded us due to availability. I was a little worried about what we would get, but the regular room turned out to be great and way cheaper with a good view. It turns out that the Elite Club really didn't offer much room wise except for a bottle of typical sparkling wine and better brands of booze in the dispensers. That wasn't important to us since we always stop at Duty Free and get bottles of what we like. The food was really good - it's a big buffet and there is something for everyone and a lot of options. We were never hungry after meals and had no desire to order room service or find something off the property. I would say to maybe skip the reservation only restaurants if you're a big eater. We went to the Asian one and there you can only order 3 items each. Our food tasted great, but the portions were small, so we still went next door to the buffet for some other things. Now - the alcohol. Look, for an mid range all inclusive, I was very impressed to see typical brands like Titos and Makers at the different bars. Your higher ends resorts like Breathless only offer those brands to select guests who pay for the premium status, and even with that, you have to go to a specific bar for that. Here, the drinks were great everywhere - from the pool to the lobby bar. They have a big menu but you can also ask for anything and it can be made. For the pools - I can't say much since we went next door to the swim up pool at Montego Bay everyday. At Palace, the two pools are small, but well kept with plenty of chairs. Our first day we hung out at the pool bar there and it was nice but pretty quiet. We ended up spending everyday at the Montego Bay pool. We were looking for a party and we found it there! The drinks flow, music is going and everyone is just having a TIME! We love daytime parties so this was perfect for us. I will say that it was nice to go back to the Palace each night for a quiet dinner and drinks after our days of fun next door. Service is second to none. The staff goes out of their way to make you feel like you're home. They always ask how your stay is going and offer help with anything you need. I look forward to going back to connect with them again. Definitely look for Biggie Don at the Dinner Buffet - every night, she welcomed us with a hug and our usual drinks. On our last night, she gave us Jamaican keepsakes. We will see you again soon BIGGIE! Be sure to look for Dr Phil and his crew at the Breakfast Buffet - this group is incredible and make every effort for you to enjoy your meal. Phil could tell we work out and when we told him the hotel gym was subpar, he put us on to a local gym a few minutes away. It did not disappoint! We loved talking about fitness with him everyday - it was like talking to a friend from home. A few tips: Stop at Duty Free for a few bottles of what you drink if you like a morning bev like a Bloody Mary or Tequila Sunrise. The bars open at 10. If you need coffee before 7am, bring your own single serve coffee machine with those shelf stable half and half cups. The room coffee isn't good and the restaurant doesn't open until 7am. If you are serious about the gym and love the old school gym vibe of the late 70s/80s, get a taxi and go to Champions Image Gym on Federal Avenue. A day pass is $6, the guy who runs it doesn't talk, but they have everything you need for a great workout. TIP THE STAFF! People will argue with me and say gratuities are included in the price, but that means nothing when you see how hard everyone works and tries to cater to everyone. And yes, you will get better service because your tip shows appreciation for the extra effort. (But please don't wave a dollar around when your looking for a drink and act like the staff should kiss your hand for your big buck - that's just insulting). After a good number of trips to high end and mid range resorts, this is absolutely our return spot! We left so happy and can't wait to get back!

  Apr 16, 2025
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  Great hotel !! Amazing

  This is a lovely hotel ! And has great staff from entertainment very Good !! DJ unstoppable , Astro , genius ,Deniro ,super sonic ,rere ,Tevin all excellent entertainment staff but not forgetting lobby bar ! And just lovely staff we was served by Shnice every day she was very polite and helpful . Our maid was lovely did everything with a personal touch from drinks just past reception on cart exceptional we booked Krystal the food was amazing also steakhouse ,we did a trip out to Bamboo rafting and would recommend . The white party was fun but very hot also the foam party wow never to old to have fun . My only criticism is just a shame management wasn't more hands on and approachable but the staff made our holiday .. thank you great

  Apr 16, 2025