Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9291 reviews
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May 01, 2025Hermosa experiencia
El hotel tiene todo lo que puedas esperar para pasar unas vacaciones inolvidables Pasé mi cumpleaños con una amiga y disfruté cada momento. Las instalaciones, la habitacion con unas vistas increibles, muy comoda. La calidez, amabilidad y hospitalidad del personal.
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Apr 27, 2025Check if you are in retirement
Absurdly loud. It was in retirement (a whole wing) and we were not notified when booking it. We lived together a week with the noise of a bullshit from 7am to 5pm. It should be our option to make the reservation knowing what was going on and with a reasonable discount. With 4 rooms booked for a week, paying a fortune, manager Maria did not authorize late check-out to compensate for the mess (the hotel was not crowded), since goal planes to Brazil only depart at 22:30. Of the rest, most of the staff very friendly and very good food
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Apr 27, 2025Chillin’ in Arubs
The resort was clean and the food was above average. However waiting in line just to get dinner reservations at the ‘a la carte’ restaurants is not acceptable when you’re paying that kind of money. Beautiful place and the beach was very nice. My mistake for going to a high rise resort, won’t do that again as an elevator bank went down during the trip. If you’re ok with waiting for an elevator on your vacation then don’t let this detour you, it is a nice place.
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Apr 26, 2025
Food poor, no bathrooms near beach, no snacks near beach, really bad nightly entertainment and only for 30 mins . Quiet.
Room temperature very hard to regulate, was either too cold or too stuffy and I’m not usually picky about that. The room did not come with a comforter, only a sheet so had to order proper blanket )ended up being fleece which i can’t tough) The pool and beach are lovely. The service there is good. Drinks are great. Problem is there are no snacks down by the beach, normally when drinking all day it’s nice to have fries or a few options by the water as the restaurants are all far up by the entrance. Sports bar lets kids in until midnight so playing pool is basically impossible as the same kids hogged it all week. The nicest steakhouse restaurant was bad , they serviced the dishes in a bizarre fashion and they were cold. and the food in general was overall not impressive and not Riu or even 4 star. I honestly couldn’t find anything good to eat except the sandwiches in the sports bar. I never made breakfast buffet because it closed super early and was so far from my room. That’s the only meal I feel you can safely eat at a buffet so that really ruined it for me. The layout is difficult and I could not find bathrooms anywhere near the beach as there normally are. You have to walk up into one of the towers lobby to find it. I have been to a few Riu,s before and there is normally pretty good nightly entertainment. This place was very disappointing and the evenings were very boring. Would not go to another Riu again now after this one. Aruba should have been much nicer and more things to do. This was my honeymoon by the way so I got a little detail oriented lol. But ya, not happy. ****Oh and for ALL TO KNOW - I went Jan 6-13 and the building directly next door is under CONSTRUCTION**** they never mentioned that to us and that made it worse too. I believe that should always be told to booking clients. Did not feel 5 star, went hungry , bad food, nothing to do at night.
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Apr 26, 2025
Nice place.
Spent a week at RIU Palace. Really enjoyed the excursions on UTV & Private boat rental (w/captain) to see the island. Try the trolley (free) in downtown Oranjstad to see shopping areas. The hotel was clean, and the staff was pleasant, Plenty of variety with food, especially buffet. Food was good for the most part. Best restaurant was the Italian one. Tried all restaurants but Japanese. No problems getting seated. The pool was nice, and the beach was great. IMO The Palace was the place to take your children on vacation as the resort really seemed to cater to the families. Antilles next door had adult only, so we switched between the two pools and bufffets. Only drawbacks (which were minor) were: No/litttle air conditioning in hallways/elevators. Toilets are tricky to flush. Mattresses were at a touch too hard. Nightly entertainment is hit or miss in quality. Overall though a pleasant resort.
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