Hotel Overview
Open on May 2024, immerse yourself in the signature All-Inclusive experience RIU is renowned for at the new family-friendly Hotel Riu Palace Aquarelle, where idyllic landscapes come to life. Prepare for an unparalleled experience brimming with entertainment tailored for all ages!
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy - IGroups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
639 reviews
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Dec 29, 2024nice hotel with great staff
The hotel is very nice with everything you need for a great vacation. Staff is fantastic. They do their jobs well and are exceptionally friendly. There are only a couple of things that stopped me from giving 5 stars: the beach is not good (rocks are plentiful, large, sharp and cannot be seen from the surface so getting in the sea is unpleasant and dangerous), the pools are very cold, the WIFI is terrible and the food is not as good as at other RIU palaces I have stayed at. None of these, however, would stop me from coming back or recommending this hotel to others.
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Dec 29, 2024Overall Great Stay
Have appreciated all the reviews when we were deciding so wanted to give our own. Visited over Christmas with our family (17 and 19 year old daughters) Overall would give a 4.6.. Check in - 5: Super easy and smooth. Room - 4.8: Loved the separate bedroom for the kids. Room was spacious and with it being a new hotel was just clean and nice. Shower water for some reason only would get luke warm and they couldn't fix it hence the 4.8. Food - 4: There's a lot of it. Lots of variety...it's all good but not life changing. Similar to other all inclusives we have been too. if you are a foodie this might not be the place. Beach - 4.5 We were there at full capacity and there are plenty of chairs and space. Sand is nice. Water had some seaweed and as others have send you will need water shoes with the rocks. Volleyball and soccer went on constantly but not a lot of people spend a lot of time in the ocean. Pool - 4.8 We were there over Xmas and we guessed it was probably 70-30 families with children to just adults. Therefore the kids pool was pretty crowded most of the time. The good thing is even at 100% capacity there are plenty of chairs for everybody. However, if you wanted the perfect or your favorite spot you need to get there a little early to get yours. They are super strict about kids being in the adult pool. Adult pools had ebbs and flows of being busy. Overall a pretty chill area which we liked but if you are there for crazy party vibes this isn't the resort for you (note...cant' speak for what it's like when school is in and it's more adults). Availability - 5: I was worried with it being a 100% capacity week that lines would be crazy and everything a wait. BUT...we were able to get in to all the restaurants, never had a wait for the buffet. Bar lines were minimal and staff was super attentive and available to bring drinks at the pool and beach. Pleasantly surprised for sure. Water slides are great...never long lines and a great addition. Staff - 5.0 They're just awesome. The vibe is the best part. App - 3.0 it kept crashing and logging us all out. not the best. They need to keep working and updating it.
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Dec 28, 2024
Dec/2024
5 stars Overall, our family really enjoyed our stay, really enjoyed the food (are too much), staff at bars/pools/restaurants were top notch. We enjoyed the Jamaican people, very friendly and real good hearted. WiFi was in and out complicating RIU app use. Worked great when Wi-Fi was good. Resort Taxis are pricey.
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Dec 28, 2024
Birthday Getaway
Staff was amazing and activities were energetic and fun. Did not need to leave the resort. Would come back again
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Dec 27, 2024ABSOLUTELY TERRIBLE FOR FAMILIES – BLARING MUSIC UNTIL 11 PM RIGHT UNDER YOUR ROOM
I am staying at the resort right now, frustrated beyond belief. If you have young kids, this resort is not for you. The music blasts outside your room until 11 PM with absolutely no regard for families with young children. My 1.5-year-old and 4-year-old woke up shortly after falling asleep because of how loud the music was. The entertainment area is located directly below the rooms. Why they would place it so close to the guest rooms is beyond my understanding. They market this place as a family resort, but at 4 PM, there are dance parties in the pool with people who have clearly had too much to drink. Your children see this behavior and may start to think it’s appropriate to act that way. Riu Aquarelle needs to get its act together and decide whether this is truly a family resort or a playground for single adults seeking entertainment.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.