Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3421 reviews
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May 01, 2025AS EVER A TRULY AMAZING STAY, EVERYTHING YOU COULD WISH FOR IN A HOTEL
We have been staying at this hotel since Christmas 2010. We always stay for over two weeks Christmas and New Year, and are now here again for a birthday celebration. Everyone of the staff in the hotel go out of their way to welcome us back with open arms, nothing is too much trouble and everything is done with a big smile. The hotel and grounds are immaculate and very clean, the food is plentiful, fresh and attention to detail in presentation. The beds are extra comfy, extra pillows available on request. We had dinner in the speciality restaurant the night of my birthday, the food is very good also the wines are excellent. We had a great evening spent with special friends making many happy memories. We highly recommend this hotel and would like to say a huge thank you to all the staff and the management for everything they did to ensure we have a great time in our “second home”.
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Apr 28, 2025Great location but worst service
Madeira is a great place and a natural marvel. We thoroughly enjoyed our time outside of the Hotel. As far as the stay itself, I have to say it was not the best. I did not expect RIU staff to be this bad. I had heard great things but this could be only this location. From day 1, the AC did not work and response was "open the door". We did not go there to be told that opening the door is better. Also they mentioned they do not switch on AC until May or something. That does not make sense. There is no concept of customer service in the hotel or anywhere in Madeira except for a few. The staff in the restaurant were inflexible or gave curt responses when we asked for something. The answer is always a " NO"....The guys or gals did not want to do anything and went on trying to convince us to eat what he had already made....this happened almost everyday. Service staff outside in the open ( near the pool) would not switch on the heat as they would just say I dont know or I have to call someone ....Goal of the hotel staff is to make it easy and comfortable. Unfortunately this was not the case here or they are not used to providing great customer service. The service staff here were very grumpy and the worst. There were a couple of good one in the front desk but overall service was a Zero. I am not sure I will come back here unless someone has a better experience.
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Apr 27, 2025
Dreamlike break
We spent a fantastic week at the hotel. From the beginning we felt very comfortable. Always very friendly staff (partly in German or English) and everywhere it radiated clean. A very great outdoor complex with pool and loungers. Also indoor pool and steam sauna. For a fee, there were cosmetic treatments and hairdressers. The food was absolutely madness, constantly changing offers, much was freshly prepared in front of our eyes. In addition, free water/bubbly for with high to the room. The room very clean and spacious with fridge and safe. Free shuttle to Funchal and back three times a day. All in all a great and relaxing time.
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Apr 26, 2025
EVERYTHING WAS PERFECT
We had a great stay at the RIU MADERE. Very nice hotel, excellent staff, many spoke French. The Buffet restaurant was varied and very good (one of the best we did). The rooms are very nice, perfect bedding. We recommend this hotel.
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Apr 25, 2025
An excellent hotel with great staff
We had a fantastic family holiday at this hotel. The staff are friendly and helpful, the rooms are spacious and the food excellent. I would recommend this hotel.
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