Hotel Overview
Relax poolside with a drink in hand, then head down to the beach for an array of activities, water sports, and cabana service. Pamper yourself with a visit to the Renova Spa, which has relaxation pools, a steam room, and a range of beauty treatments. Simply close your eyes and let the sound of ocean waves melt away your worries.
Whether you decide to lay low or let loose, find your own slice of paradise at Riu Latino!
Property Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Latino hotel.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1991 reviews
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Dec 19, 2024Could have been a 5 but the food ONG was awful
Hotel is beautiful The grounds were fantastic Room was beautiful Very, very clean hotel Service was great especially if you tip but not enough servers Food Practically the same food every day in the buffet Quality not good - overcooked pasta and no pasta to order Overcooked meat Salad bar was horrible - too much mayonnaise on salads Canned asparagus - yuck Tasteless tomatoes unless you get the tomatoes that are intended for the burgers Horrible hamburgers Pepe’s needs an overhaul Meat is cut too thin so a veal schnitzel is actually more breading than anything else Not enough chefs manning the different stations so they were always behind on making more food available Fried food was too oily Don’t try the Japanese restaurant; it is a buffet and the food is inedible (we actually walked out and had to go to the regular buffet for our dinner) It tells you something when you lose weight while on vacation. It is possible to cook tasty food while on a budget. RIU just needs to figure out how to do that
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Dec 19, 2024Hut or miss
Although this is Riu Latino the customer service was hit or miss with noticeable preference to serve the non-Latinos. Not all super friendly or with great attitudes. Breakfast was not great. Drinks were just okay. I can't say I would recommend this chain.
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Dec 18, 2024Almost a 5 star experience
The airport transport needs better organization. Other than that, I found the entire visit to be very pleasant. The staff show their love of jobs. They are extremely professional. Never found a time when I couldn’t find someone good to eat. Loved the chicken bbq at the pool. This resort could be a full 5 star experience should it adopt a few policies and practices. I would recommend anyone who wants a good vacation in the cancun area to visit this Rui.
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Dec 18, 2024Go!!!!! Do not hesitate to!
I was so excited to write this review I had to before even leaving the resort! Traveled with 2 adult daughters in their early 20’s and my husband. We have been to Mexico no less than 30 times. Needless to say we have seen it all. 1- you will not find a cleaner resort. 2-you will not find friendlier or accommodating staff! 3-Excellent food. Best poolside food ever! BBQ Chicken, tacos, burgers fries, nachos , salad, fruit…. 4- Did not feel policed! Could carry foot anywhere. Did not need to check in at the buffet. No dress code or check in at pool restaurant. 5-Poolside drink cart service 6- Beach drink service 7- Blue absolutely pristine ocean and beach. 8-So many pool and beach chairs you were not compelled to get up early to save a seat! 9-Lastly, my daughters, who have been to Mexico since they were babies said this was the best resort they had ever been to for all the reasons listed above! Now That’s a stamp of approval! Do not hesitate booking. Enjoy!
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Dec 16, 2024
Great food and facilities!
Chairs were always available at the pools and the beach. Great service at restaurants and buffet. Nice beach and water and beverages served on the beach as well as at the pools.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.