Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7038 reviews
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Mar 27, 2025Two weeks of Happines.
The RIU Jalisco, a 5-star all-inclusive resort in Nuevo Vallarta, offers a beachfront setting just 30 minutes from Puerto Vallarta Airport. Despite operating at full capacity during our stay, the resort maintained a welcoming and family-friendly atmosphere, thanks to its exceptional staff. Opened in 2002, the hotel shows signs of aging, particularly in its decor and facilities. However, a major renovation scheduled from August to December aims to modernize the property, following the successful transformation of the nearby RIU Vallarta in 2019. Our sixth-floor room provided breathtaking views, though noise disturbances from hallways were frequent, and soundproofing could be improved. Amenities such as air conditioning, a stocked minibar, and comfortable beds contributed to an overall pleasant stay, but inconsistent hot water and weak shower pressure were drawbacks. Dining options were diverse, with buffets and four semi-à la carte restaurants. While the breakfast spread at Don Emiliano was extensive, menu repetition became noticeable over time. La Botana’s beachfront setting offered a more enjoyable dining experience, whereas the à la carte restaurants, while providing variety, fell short of expectations. The resort’s standout feature was its well-maintained beachfront, lined with palm trees and ideal for long walks. Vendors were present but respectful. Pool facilities were enjoyable, with a lively swim-up bar and engaging entertainment team. The evening shows, including traditional dance performances and themed parties, added vibrancy to the experience. While some areas need improvement—particularly security presence and dining variety—the upcoming renovations promise a refreshed ambiance. The friendly and professional staff played a key role in making our stay enjoyable, leaving us with fond memories and optimism for the resort’s future.
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Mar 27, 2025
Great stay at Riu Jalisco w/ 3 couples.
The hotel is a bit dated but well kept, they are doing a reno later this yr. For once there wasn't the dinner reservation game, 1st come 1st served. Phillo, Chely & Armando at the pool bar work so hard & are awesome. The white party on Fri is so fun as was all the entertainment. Staff were fantastic. I wish there was a hot tub other than by reservation only in the spa. Great stay & would stay again.
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Mar 26, 2025Bed Bugs at Riu Jalisco - no help from Sunwing. The
The trip itself was actually quite lovely…until our last day there when bites showed up all over our bodies. As it was our last day we had already checked out of our room, so couldn’t go take pictures or anything. We told the hotel who brushed it off as sand flea bites, but now 5 weeks later we are dealing with bed bugs at home, we brought back in our luggage. This nightmare has lasting repercussions and is absolutely terrifying. The hotel told us that as we booked with Sunwing, they are not able to refund us and that’s Sunwings responsibility. Unfortunately Sunwing is ghosting us.
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Mar 26, 2025
Stay at riu Jalisco
Our stay at the Riu Jalisco was great. Service was quick. Only complaint was we didn’t get a restock of water in the rooms everyday, but the bars were more than willing to fill up any water bottles.
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Mar 25, 2025
High cost for Terrible food and service
The service was a C- as most of the workers did not clean my room and gave attitude. The food was a F as it made me, mother and sister in law vomit for days. The only good thing was the liquor and the pleasure of leaving. DO NOT COME HERE. 0 STARS. 5/25
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