Hotel Overview
The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.
This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.
Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for nonstop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.
Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13730 reviews
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Nov 19, 2024Location / Location
Very nice stay at RIU Hotel Cancun. We arrived a few weeks after the bad weather and were treated so amazingly by all the staff. Check - in was smooth with very little waiting. rooms are a little dated but still very very nice. Loved the little extra touches that the RIU offers. From a birthday gift with balloons in our room to the spotlessly clean "everything". We can't wait to go back - many thanks!
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Nov 18, 2024
Great Trip
Firstly to address a few issues raised in previous reviews 1. Food despite some reviews saying limited choice and poor food we found it to be excellent there were so many choices at every meal time I would challenge anyone who said there was nothing for them . 2. Uncomfortable beds -we had two large double beds that were very comfortable had great nights sleep . Rooms - we were given a free upgrade on arrival to a large room with sea and pool view . Facilities included good size balcony , table with two chairs and a sofa bed , two double beds , separate toilet and bathroom with two sinks and large shower and hairdryer , free mini bar and optics plenty of storage for clothes and an iron and ironing board and free safe . Our view was stunning . Amenities - good choice of pools including one with swim up bar & Pepes snack bar . Good entertainment area and decent shows of an evening waiter service for drinks or can go to bars. Right on the beach which is beautiful. There are other bars available , the corner bar which is outdoor but partly covered , and the point . Restaurants buffet restaurant was excellent so much choice at every meal times with friendly and helpful staff . We also visited the Italian restaurant on several occasions which was excellent . The sports bar is open 24 hours order for drinks and also food available it warm through on microwave , burgers , hot dogs burritos etc . Good central location for the strip and short taxi trip to Isla cancun . Downsides - spotlessly clean hotel but also n need of a little TLC in rooms etc and updating . Floors can be very slippy due to no poolside toilets so having to use main block toilets . Maids are constantly mopping to try and keep dry but fighting a losing battle . We were in the annexe block and the lifts were often out of order . Lastly this is very much a party hotel so if you want peace and quiet this is not the hotel for you
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Nov 18, 2024
LOVELY HOTEL!!!!!!
It's our last morning here today and i would like to point out a couple of not so good things. 1. The lifts kept breaking down. 2. The souvenir shop in the hotel is VERY EXPENSIVE, advice to stay clear. 3. Floors very slippy all around the hotel and pools. Good points Food was really nice in the Mira Mar always plenty of choice. Would highly recommend the Italian restaurant, but go early to make sure you get a table. Staff are all very nice especially Emilo in Mira Mar restaurant. Pool bar was really nice the bar staff work really hard. Didn't watch much of the evening entertainment but what we did was very good. 24 hour sports bar was lovely a cool, snacks are burgers, hotdogs, wraps etc. We got a room upgrade on arrival and it was massive with sea views. Would highly recommend asking when you arrive.
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Nov 18, 2024
Holiday
The hotel was amazing.. the staff so welcoming, friendly cheerful and helpful. The hotel was so clean and the food had a great variety and was delicious.
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Nov 16, 2024
Excellent
Great hotel to stay at in Cancun. Close to the airport. Beach is nice. We were on 15th floor, great view. Huge room, super clean (and i have high standard in cleanliness). Friendly and helpful staff. Delicious mexican food at the buffet. They also had great live entertainment during our stay, very talented musician (e.g. Edgar Fernández y mariachi Real de Mexico).
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.