Hotel Overview
The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.
This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.
Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for nonstop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.
Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13794 reviews
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Dec 29, 2024A wonderful vacation
Thank you so much for your excellent customer service. Everything was perfect and we highly recommend your hotel to all our family and friends.
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Dec 24, 2024
Another Great Stay at the Riu Hotel Chain
This was our second time staying at a Riu Hotel, and because of the positive experience we will likely stay exclusively at Riu Hotels going forward. Where to begin? It was exceptional from the moment we checked in. We had a junior suite ocean view and were in the third floor. I’ve never had such a beautiful view. The room was clean annd quiet and had everything we needed. Showers were hot, beds were big and the balcony was spacious. Fridge was stocked daily with fresh water, pop and beer. You never need to get up early to reserve loungers here, there are plenty of places to sit at the pool or the beach all day, every day. Everything was stress free. The entertainment and Riu parties were loads of fun. And now on to the absolute best part of our stay, the incredible staff. They made us feel right at home. Although everyone was great, there were a few who I can’t help but mention here because they made our stay even more special - Juan Carlos, Delfino, David, Maggy and Dayana (mi hermana de Mexico). Thank you so much for helping me with my Spanish and taking the time to get to know us and treat us so wonderfully. We felt so cared for by each of you. I can say we certainly we will recommend this resort as well as the Riu Jalisco because both of our stays have been nothing short of amazing. Big round of applause!!!
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Dec 19, 2024Paul woollam
Not a 5 star great hotel in position and great staff and very clean , buffet very good restaurants not so !!!
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Dec 16, 2024
Best Stay Ever
It was an amazing stay. I loved the hospitality, the property, the private beach, the restaurants, the bars, and the Disco club. I also had fun at those Riu Caribe parties. It was amazing to have fun with lots of people and with all the young crowd. The rooms were good could be bit better as per 5 star rating. I had a bit of trouble with the return transfer back to airport and had to take a Taxi instead. But I would just oversee that as overall I loved the all inclusive stay with topmost service and very helpful staff. From now on RIU will be my go to place every time.
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Dec 16, 2024
The staff is amazing
The beach is small, the personnal is very nice, the Room was perfect. 30 minutes from airport. Lots of animation for all.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.