Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3125 reviews
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May 02, 2025Los recepcionistas necesitas entrenamiento urgente
Es muy lamentable cuando un Mayorista de Turismo hace su trabajo bien, solicita una cotizacion, hace la reserva y confirma y mas aun cuando el pasajero es una persona minusvalida que va en silla de ruedas, luego de verifcar que el hotel posee habitacion con handicap, se coloca en la reserva, llega la pasajera al front desk en su silla de ruedas y no le dan la habitacion que se solicito y necesita, porque sin las manijas en el baño la persona no lo puede usar. No me explico como el/la recepcionista que la atendio, no tuvo el profesionalismo de darle la habitacion que la pasajera merece, si la esta viendo en sillas de ruedas, insolito. El hotel es muy bonito, tiene buenas instalaciones, esta bien ubicado, pero basta con que una sola persona no haga bien su trabajo y toda la imagen se viene al piso. La pasajera vuelve el 08.May espero que no le den una habitacion normal y deberian darle un upgraded por la molestia y descontarle al recepcionista la diferencia de tarifa, para que mas nunca cometa el mismo error.
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Apr 18, 2025Exceptional Experience — Will Definitely Return
I recently stayed at the Renaissance Hotel in Curaçao, and it was an outstanding experience. The location is perfect — close to the city, yet it feels very tranquil and relaxing. The breakfast was phenomenal, with great variety and quality. One of the highlights is the Infinity Beach — a truly unique and special experience that is hard to find elsewhere. You can tell that management pays close attention to every detail, and it reflects in the excellent service. Every staff member was genuinely friendly and helpful. Without a doubt, I will stay here again the next time I visit Curaçao.
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Apr 11, 2025
Best hotel I've ever stayed
We were greeted warmly by the staff upon check in and were served bottled water as a welcome drink. They explained the layout and we were a bit confused to hear the beach was on level 2 but was pleasantly surprised when we eventually checked it out. The ambience was pleasant and peaceful, at no point did it feel too crowded. The beach, although it is man made was scenic and beautiful and never too crowded which made it better than Mambo beach in my opinion. The service, the food, the facilities and the little touches like providing bedroom slippers and robes made this stay exceptional. Chantal, a waitress in the restaurant was so peppy and friendly, hard not to love. All the staff were pleasant, friendly and helpful. I inplore everyone that stays here to try the buffet, especially lunch and dinner, it was phenomenal and I am still dreaming about their desserts. The blue Curaçao cake and the tiramisu were my favorites. My only regret was not eating at the restaurant more frequently. I wish they had another full restaurant in the hotel and had more vegetarian options but there are restaurants right outside the hotel, albeit a bit more expensive. I hope to return to this hotel soon, it had everything and we really enjoyed our stay.
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Apr 08, 2025
Lovely beach hotel in a great, central location
I travelled with my wife and our daughter’s family including our grandchildren aged 6 and 3. All of us had a great time. The hotel has a prime location on a private man made beach in the center of Willemstad next to the Riffort. The Riffort is a nearly 200 year old fort on the ocean that houses a number of restaurants. The service levels at the hotel were high and the staff are generally nice and responsive. The beach is a tidal salt water pool with a sort of infinity wall next to the ocean. Hotel was walking distance to every major site in Willemstad, including the Punda and Otrabanda areas. Wallking around in those areas, night or day is safe. On the last night the Food and Beverages Manager laid on a special dinner for our whole family ( who had a number of birthdays in the week we were there) on the beach. The food and service (by Tasha and her supervisor, Ivory) was spectacular. The ambience and decor for the dinner was great. The hotel also offers free parking. There is also great clothes shopping in the hotel next to the mall. Curacao is a great place to visit. Everybody speaks, English, Dutch, Papiamento and Spanish. It’s a safe, tourist friendly place where you can drink the water. Willemstad has such atmosphere. But there is also diving, snorkeling, a dolphin experience, and an ostrich farm, among other things, on the island.
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Apr 06, 2025Wanted a quiet vacation, and got it.
We really enjoyed our stay. We wanted a quiet relaxing time and that's what we got. We had a noise issue the first night, but the management took care of the situation and made it right. They even offered to move us, but we enjoyed were we were. All the staff was friendly and helpful. The room was nice, it was up to date with an ocen view. Hotel itself was well maintained and clean. Nice little casino for those that enjoy that stuff. Located right beside the Rif Fort and,Punda there were a ton of shops and restaurants within walking distance. The floating bridge is a 5 minute walk. The "beach" was great. This was the first time on a vacation where you didn't have to go down at 6 to get a chair, we were able to get a pallapa at virtually anytime. We'll done !!!!!!! It's hot, but always a 30km wind to keep you cool. The cruise ships dock nearby, and we enjoyed people watching and seeing the various ships Overall great time. Shout out to Carlton.
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