Resort Details
- Cascades CaféIndulge in light outdoor dining and cool cocktails while you gaze out over the flowing falls and water features of Falls Water Village. Cascades Café is the perfect afternoon destination.
- Different Pointe of View
Different Pointe of View offers cutting-edge American cuisine coupled with a distinctive Mediterranean influence. Patrons feel as though they are literally dining on top of the world with a panoramic view of Phoenix and the North Phoenix Mountain Preserves.
- Pointe In Tyme Grille
A favorite among guests and locals alike. Choose from steak favorites enhanced with homemade marinades and rubs, seasonal entrées and succulent seafood dishes in a warm and inviting atmosphere.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold†
- Bell staff/porter
- Business center†
- Children programs†
- Coffee shop†
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold†
- Bell staff/porter
- Business center†
- Children programs†
- Coffee shop†
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Parking
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Smoke-free property
- Spa†
- Tennis court†
- Valet parking†
- The Pointe Hilton Tapatio Cliffs Resort offers an experienced team and spectacular setting to celebrate your wedding. Whether an intimate ceremony in our lush gardens, or grand celebration among friends and family in our private salons or elegant ballrooms, let our specialists help plan your ideal wedding.
† Fees may apply
- Children's program †
Kids, teens and families build fond memories to last a lifetime at our seasonal children's program Kids Korral. The Falls Water Village kids-friendly Phoenix water park offers spring and summer activities. We also host a Teen Scene program for children ages 10 to 17.
Children's programs are available on a seasonal basis.
- Fitness center on-site
- Golf †
The Lookout Mountain Golf Club is a nine-time winner of the Golf Digest Four Star Award and has been recognized as one of America's Best Golf Course by Zagat. Lookout Mountain has also been chosen as one of Arizona's Top 10 Golf Courses, as voted on by readers of Arizona Business Magazine. There's nothing like playing 18 holes among the vivid beauty of the Sonoran desert and lush Phoenix North Mountains.
- Hot tub
- Pool
Discover a 40-foot waterfall and our two expansive, free-form pools. Guests may also reserve one of our 23 private cabanas (additional charge) or enjoy the warmth of the sun on our sun-deck terraces. For the thrill-seekers, take a wild ride down our 138-foot enclosed waterslide.
- Spa †
Begin your journey to beauty and wellness and escape to Tocaloma Spa & Salon. Soothing spa treatments and indulging salon services are found just steps from your Pointe Hilton Tapatio Cliffs Resort accommodations. Our peaceful and intimate spa provides a variety of massage, body and skincare treatments, body exfoliation services and in-suite pampering. Visit the salon for an array of nail, pedicure, hair care, hair removal and cosmetic services.
- Tennis court
- Bike trail †Resort Mountain Experience - Hiking and Biking Trails in the Phoenix Mountain Preserve is available adjacent to our resort.
- Hiking trail †Resort Mountain Experience - Hiking and Biking Trails in the Phoenix Mountain Preserve is available adjacent to our resort.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2173 reviews
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Jan 31, 2025Nice rooms
Nice, clean rooms. I did not like the hidden fees, but that is what you get with a resort. I thought the fitness area needed updated. While staff does a great job with caring for the resort, I felt like this was a really dense resort and not much room to spread out.
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Jan 28, 2025Horrible Experience
I normally don’t write reviews, but people need to be aware. Called to confirm our reservation, the first call to customer service was horrible, rudest person I have spoken with, she hung up on us. Called back a second time and spoke with Angie, she was more concerned about getting a good review on trip advisor than helping me. Said she would send confirmation to my email, never happened. Seven calls later Mason was very helpful and sent confirmation. Now at the resort. Tv was broke, fridge did not work and the shampoo bottle hanging on wall was broken and leaked all over tub. Had to ask twice to get these things fixed. Felt like I was an inconvenience and I am a Hilton member. Staff is rude and does not seem like they enjoy their jobs. Would not recommend this resort.
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Jan 28, 2025Nice
The phone operator ANGIE was excellent in understanding my handicap needs and placing me in a room that was best fit for me and my family. She was very sweet. I had a great stay in that room. Bellman RICHARD was charming and extremely helpful in getting my luggage placed in the room and making sure I was in a handicap parking spot closest to the room.
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Jan 16, 2025
Great customer satisfaction
I recently reserved a room at this Hilton for my daughter and her husband. They had a great time and the staff was fantastic. They really went out of the way to make their stay as comfortable as possible. Even upgraded their room. I am glad I am an awards member and will always look for Hiltons to stay.
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Jan 07, 2025
Great views - clean resort!
We just completed three nights at this resort. Key things we were looking for with our stay: clean room, heated pools, and a resort with a relaxed atmosphere and Southwest feel. This resort nailed it in every way. Room: We were upgraded to a resort view king. The room was spotless. Some areas like the tub tile and fridge were dated, but nothing was weathered or in disrepair. The bed was extremely comfortable and on par with what I expect from Hilton. Resort/Pool areas: So much to do! The resort is sprawling and fun to explore. We saw no areas of “crumbling concrete” as I’ve seen mentioned in other reviews. Everything was clean and in good condition. There are plenty of points to lookout and see the mountains surrounding the valley. While we didn’t use them, the tennis/pickle ball courts were brand new. Additionally, the North Mountain trails are accessible from the hotel property. We didn’t see every pool, but visited at least 4 of them. All of them were heated to a warm temperature to swim (this is January). Hot tubs were perfect temperature. Pools were open late, until 11, but noise was minimal. Poolside service from Mark and Paige was top notch. The Falls is a neat area just to sit and listen to the waterfalls. Check in/customer service: Our flight arrived early and we were at the hotel shortly before 1pm. Thankfully our room was ready! Gabby was helpful and arranged us an upgrade with a room close to The Falls pool area. I only received the Hilton Honors Gold credit for one night of my stay, despite asking at checkout. I’ll be following up with the hotel about this. Minor short fall: We requested a crib at check-in and additionally via text. I had to see the front desk twice to get one brought to our room. A complimentary service, but still frustrating when you have little ones with no where to put them when it comes bed time. The front desk was apologetic and the crib beat me to the room by the time I returned from the front desk the second time. Overall: If you are first timer to the Phoenix area and looking for a place that will allow you to explore, enjoy the weather poolside, with great views, and that is affordable - Look no further. We found our annual January “thaw” vacation spot. Can’t wait to come back! For what it’s worth - I am a self proclaimed hotel snob and frequently travel for work (airline crew).
- AdvisoryA minimum mandatory hotel-imposed fee of $22.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:•Guest internet access
•Valet/self parking
•Access to Falls Water Village (max 6)
•Tennis & pickleball court access
•1 hour afternoon golf practice facility (max 2)
•20% off seasonal Spa services
•15% off golf apparelThe above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Allowed: Pet Policy - Restrictions and fees may apply
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