Hotel Overview
Sparkling waterfalls, turquoise pools, palm-thatched palapas, spectacular sunsets, and water lily-drenched fountains bring this magnificent resort to life. Dine beneath the stars on a panoramic ocean terrace overlooking Las Tres Islas and glistening Riu Emerald Bay.
Playa Mazatlan Beach Hotel bears charming, colonial-style architecture with 400 wonderful, air-conditioned rooms, each linked to a private balcony or terrace. Enjoy four swimming pools, two Jacuzzis, four restaurants, two bars, three snack bars, and a themed dinner and show night. Complimentary WiFi is available, as well as a parking lot and a gym with an on-site personal trainer.
The five-story, palm-lined resort offers two restaurants, three swimming pools, two Jacuzzis, a tennis club, a snack bar, and live nightly entertainment. Stay connected with Free WiFi.
Location
BeachProperty Information
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Hotel Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4550 reviews
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Dec 29, 2024Avoid this Resort!!!
This resort is rated at 4.5 stars; try a 2 star. If you are looking for a relaxing place to stay, this resort is not the one. If you like 3 to 4 bands playing at the same time on the beach with a lot of beach vendors bugging you again, this is the place for you. The food was not good. The resort, beach, and rooms were very clean; the only plus was that. Serious folks, I DO NOT recommend this resort on many levels; please don't waste your money. There is excellent food in the restaurants outside the resort, and the staff is friendly.
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Dec 28, 2024Avoid at all cost.
This property was not as advertised... we wound up leaving after the first night despite forfeiting 3 pre-paid nights. I wish we had seen the room before we paid at reception. The condition of the hotel grounds and the the room itself was gross and sticky. Pubic hair all over the bathroom and we slept fully clothed in the beds. The rooms were not secure with a flimsy door and patio door. It's a family hotel and at the time of our stay was filled with screaming children and drunks making noise unchecked until early morning hours. The breakfast buffet was inedible. When approached, the manager was hostile, totally obnoxious and laughed at the pictures that were presented of the pubic hair in the bathroom and the bandaid found in the bed. We didn't even bother asking for a refund.
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Dec 02, 2024
WORST PLACE EVER
Never again would I stay in this place!! From the beginning upon our arrival it was hectic and chaotic. Check-in took FOREVER and once it was finally all done we were only given 1 of our 3 rooms and told the other 2 would be ready by 3pm. We returned at 3pm to get our keys for the other 2 rooms and were told they were not yet ready. 6 of us were in 1 room for a few hours before the other 2 rooms were ready. And to make matters worse, on our last day of being there, we were robbed. Cash was taken from us and when reported management did absolutely nothing. They looked into who accessed our room throughout the day and it was clear when they went in yet still nothing was done. Worst experience ever, completely ruined our trip and time there.
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Oct 21, 2024Our yearly trip to Mexico
The hotel was clean and staff was friendly. The buffet was okay the restaurant food was a better choice. The coffee cafe was great. It was over crowded, especially in the pool area. several charter buses came in and out through out the week. The hotel also allowed day passes which my have been the reason. We were the only Americans there and seemed like the only ones who tipped, The staff was very grateful. The pool bar said adults only but there were children constantly coming and ordering drinks as well. That was a little frustrating
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Jun 25, 2024The Total Solar Eclipse
I will always stay at the Hotel Playa Mazatlan. Once again this hotel exceeded my expectations. My deluxe ocean view room had in my opinion the best view of Mazatlán. Most of the staff knows me by name and I consider them my friends. The restaurants and entertainment are unmatched and this hotel is my favorite anywhere. I am looking forward to my stay in October. All that I have to say is wow!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.