Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8098 reviews

• 

  Israel and Catalina make the week

  My husband and I had a fantastic week here! We were met by Israel at the door with the biggest smile and best attitude. He made us feel like he'd been waiting for us and was happy we'd finally arrived. He asked our name and remembered it the entire week! He assisted us with great advice to every question and helped make our stay even more enjoyable. We had booked a swim out room which exceeded our expectations and met so many wonderful people - staff and guests alike. I'd also like to give a shout out to Catalina (from the main pool) as she went above and beyond with a beautiful smile and excellent service. Our entire new group kept her hopping and she delivered every time. She was a professional but made us feel special with a joke or just a simple 'hola'. We have recommended this resort to our friends and family already. Food at buffet didn't meet our expectations but the restaurants were good. We would have liked to try more authentic Mexican cuisine. Tiled floors in our room were very slippery and several friends were injured in falls (one even broke a arm). Housekeeping was late afternoons so dry towels were an issue but these issues did not detract from our fun.

  Mar 11, 2025
• 

  Very good and recommend

  Platinium team, i wanted to say thank you for great service and pleasant time you made for me and special thanks to Julieta and Matias for theire great attitude and memorable scuba diving experience, and also Luna and Gorden Ramsy(p.s. not the chef) for their beautiful energy and their smile. Keep up the good work and hope to come back soon and see you all.

  Mar 09, 2025
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  Heavenly nature and a friendly paradise

  The hotel staff were so friendly and kind, and really helpful. Israel the bellhop was a star, and it really felt like he took pride in providing the best service possible, so a special thanks to Israel :) the pools were great, there was a fun party pool and also a lovely quiet pool near the beach. There is so much care taken to protect the environment and this was also true of everywhere we went too. If you are interested in nature, there were many beautiful animals roaming free in the complex, like iguanas, coati and even some deer. The animals and the gorgeous tropical plant life really made it feel like a magical paradise. The massage at the spa was heavenly and the entertainment provided was very varied. We also enjoyed baseball and rifle shooting at the sports park, which is also part of the hotel. The only thing that wasn’t fantastic was the food, which in some restaurants was very nice (especially the amazing Buffet!) but in some was not so good. However, for an overall lovely Mexican experience, we would fully recommend the hotel and Mexico in general.

  Mar 08, 2025
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  The Entertainments Team were the highlight of the holiday

  I wanted to write this review to make sure that the Entertainments team at the Platinum Princess Yucitan in Mexico got special recognition for their hard work, talent, patience and kindness to all their guests. It never felt like they were just chatting to guests because it was their job, there appeared a genuine love of their job and willingness to help guests enjoy themselves. From the foam party, water zumba & salsa classes, to t-shirt painting and bracelet making, they made the poolside such fun. Special mention goes to Luna, such a fantastic dancer but equally such a lovely kind-hearted girl taking the time to build up a rapport with guests. What also stood out for me was the evening entertainment and the quality of costumes, the quality of dancing and the all-round professional feel of every performance. I was so impressed by the acrobatics and complicated choreography, they felt like shows I'd pay to see at the theatre, especially the Michael Jackson show which was incredible and I would have paid to go and see it more than once! It felt like Michael Jackson was on stage! Finally, since I was there for the Christmas Eve and New Year's Eve celebrations, I wanted to say how blown away my family and I were by all the time, effort and costs that must have gone into the costumes, food and entertainment and making sure everyone had two such great evenings, especially with the countdown to 1st January. This certainly made up for the rest of the stay which fell short in certain areas. However despite the hotel feeling tired (the reception area feeling particularly uninviting with the dated decor and lighting and not particularly friendly reception/concierge/security) and the food often cold or tepid or undercooked in the main restaurants, the entertainments staff and all the buffet, bar, pool bar, restaurant staff and the lovely concierge staff who took our cases, all made up for the lack of 5 star feel for this resort. We would unlikely return as I feel there are other resorts in the area with a far more luxurious feel and better facilities for equivalent cost, but we were left with lasting great memories of amazing staff for which I pass on our gratitude, as well as having the best Christmas holiday in a very long time.

  Mar 05, 2025
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  Never coming back!

  I am writing to express my dissatisfaction with our recent stay at Princess Yucatan, where we had hoped to celebrate a friend's 50th birthday. Unfortunately, our experience fell far short of expectations. Upon arrival, we were greeted with lackluster service. After checking in, our friends were forced to change rooms due to a pervasive moldy smell in their accommodation. To our dismay, our own room had an odd odor as well, which is unacceptable for any resort, let alone one in such a popular destination. As frequent travelers to the Cancun area and Cabo multiple times a year, we were disappointed with the standard of this resort. If you happen to be hungry between 2 PM and 5 PM, be prepared for a struggle, as the only options available were so-called "snacks," with no real poolside service. This is not what we expect from a resort of this caliber. To top it all off, I had the unfortunate experience of discovering that housekeeping had gone through my luggage and stolen a gold rope necklace that held significant sentimental value to me. This breach of trust is simply unacceptable and has left a sour taste in my mouth regarding our stay. Overall, I can confidently say that I will not be returning to Princess Yucatan in the future. I expected much more from this resort and was left feeling frustrated and disappointed.

  Mar 03, 2025