Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Awesome vacation
Great experience with Francisco, Francis, and Michelle! We loved the closeness and hospitality of the staff. While I’ve experienced better resorts, the people here are second to none. The process of checking In is an opportunity for improvement, but the bartenders and wait staff make up for it.
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Wonderful Birthday Destination Celebration
Great resort. excellent service. Must stay in the producers suite. the food is excellent. Every Restaurant was very accommodating and welcoming. Even substitute items on the menu if needed. Always something to do and great entertainment.
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Blue star tex mex
Exceptional service Dylan and Rondal chef did an Amazing job on the food!!! The quality plus the experience makes our trip even more amazing. I would definitely recommend this restaurant when visiting this hotel. A+++++ status!!!!!!!!!!
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Un hotel simplemente top para el turismo nacional
Excelente servicio en la piscina, Bryan López y el chef Salazar fueron muy atentos durante nuestra estadía … toda la comida de primer nivel y bebidas excelente … el spa muy bueno, la recepción muy amena, vi mucha supervisión del departamento y un clima laboral muy bueno
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Would do it again, but…
Room was clean but toiletries were not refilled with each cleaning. Most of the restaurant food was good but the temperature in the dining rooms took away from the experience. We felt rushed to eat because of the temperature of the dining rooms. In all of the departments, some of the staff are outstanding and attentive. There are a few who could not care less about the guest experience but others went out of their way to attend to details and follow up later in the day. Read between the lines on the excursions. We suspected a lot of markups that are not needed. You will feel like a celebrity when you step out onto the beach. The unwanted attention from the venders made going to the beach a hassle but I am not sure what power the resort had to control this. We did have a butler, but he did not make himself known until almost the third day and by that time we had figured everything out and booked out meals via our friend’s butler. Overall I would stay here again and hopefully sometime soon a remodel is coming. The place is well kept but it is showing its age.
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