Hotel Overview
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10485 reviews
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Dec 17, 2024John and Gene Cancun 2024
Was a amazing well needed trip food was excellent as staff gym was perfect Sauna was great but steam room was stuck on high couldn’t use it. Beach was clean amazing waves were dangerous but its that time of year Jon the lifeguard made two rescues while there One I assisted saved a young man that would of drown if not for his quick actions. Alberto (Louis) Barman at 10 floor bar was incredible friendly and funny and Richard was great too. Hotel was clean all staff were amazing buffet had everything I needed staff were great Fidel Gabriel Ricardo 2 Juans Alberto night tacos excellent service
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Dec 15, 2024Very poor experience. Visit at your own risk!
We are members of Park Royal Club and this was our first visit to one of their resorts. Poor variety and quality of food at buffet. Ran out of red wine and no butter for bread and rolls (why?) Desserts were very good. Club members wine tasting dinner done very well. Visited all three speciality restaurants and found them all very noisy with children crying and fussing making dinner unpleasant. Many empty tables at speciality restaurants while hard to get a booking at these restaurants. Food at speciality restaurants unremarkable. After using shower in bathroom found water all over the floor as water was leaking from shower base. Our last day, found water coming from ceiling above toilet and quite a bit of water on bathroom floor as water was leaking from light fixture above toilet. Day before we left, booked return transport to airport at Members Desk .. Provided copy (photo on iPhone) of return flight, airline, time, flight number, which was recorded by service rep. On day of our departure transport was a no show. Found out they had booked our transport to airport for wrong day so they said we would have to take a taxi at our additional cost. Refused, as it was their error and wanted to speak to a manager. Eventually, got to the airport with the resort paying the additional cost but sadly, no manager bother to talk to us and we received no apology from the resort. Overall, very poor experience that left a lot to be desired! Visit at you own risk!
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Dec 12, 2024
Horrible smelly
Horrible don’t book!! So many issues I don’t even know where to start. Hotel smells, bathroom smells, only 20 lawn chairs by the pool, kids pool is freezing, food is horrible, cups for soda are always gone (wasn’t even a big crowd), snack bar is suppose to be open till 6 but they stopped making food at 5, towels take 10 minutes to return employee doesn’t even know English numbers, chairs covers were dirty, front desk lies regarding room avaibility. Guacamole was from a bag, no little spoons. Never again!!
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Dec 08, 2024Disappointing stay with outstanding staff efforts
I regret to say that our stay at this hotel was disappointing from the start. Despite being directed to the members line at check-in—supposedly a benefit—this line moved painfully slow, with just one family ahead of us and a single desk clerk. Meanwhile, the regular guest line moved significantly faster. To add to the frustration, we didn't receive the type of room we had booked months ago. Fortunately, Jackie did her best to assist us in getting another room. However, when we inquired about switching to a better option, we were informed there might be a penalty for canceling, which was disheartening. When we finally got to the room, the issues continued. The toilet was leaking, and while maintenance was quick to arrive, their solution was to suggest placing a towel under it. Later, we discovered the air conditioning duct above the closet was clogged, causing our clothes to get wet. Maintenance returned at 10 PM to address the problem, and although the staff was kind, this disruption added to the stress. We requested a room change, and the supervisor hesitated, implying it was a favor. I reminded him we had paid for this service, not charity. Eventually, we were moved to another room at 11 PM, only to discover the air conditioner in this room was excessively noisy. Exhausted, we decided to endure it. Despite these setbacks, the staff's efforts to make us feel welcome were commendable. Jackie went above and beyond, and I must also highlight Juan, a waiter at the Veranda Restaurant, for his excellent service. The standout, however, was Alexander Canche, our waiter during a special service at the Veranda on our last night. Alexander’s kindness and attentiveness truly elevated our experience. While the staff’s dedication is a bright spot, the overall experience fell far below expectations. The hotel needs to address these operational and maintenance issues to truly match the service its team strives to provide.
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Dec 08, 2024
Celebrating Our Anniversary at Park Royal Beach Cancun
Fabulous two week vacation at Park Royal Beach Cancun. We had a family suite that was very clean and gave us lots of room to relax. House keeping staff clean our room daily. Our two bathrooms have fluffy towels and all the necessary soaps and lotions. Our unit sleeps 6 people. There are two double beds in the main bedroom and a couch the converts to a queen bed in the living area. There is a small fridge that is filled daily with soft drinks and beer. The resort provides water bottles that can be filled with the water dispenser that is located in the stairwell of each floor of the building. The housekeeping staff put our beds together to make one huge bed for us. There are two large pools for guests to take a dip or swim. The lower pool is for everyone, while the upper pool is for adults only. Lots of lounges, chairs, umbrellas and covered seating areas are available. Drink are always flowing at the many bars available. The ocean is just down the steps from the resort. There is a buffet restaurant that serves breakfast, lunch and dinner. There are also three speciality restaurants, reserve on the app, Pescador (Seafood). Frida (Mexican) and Andiamo (Italian). The food at all three restaurants are very good and the waiters go out of the way to make sure you are happy. Last night we celebrated our anniversary at Andiamo. We had an amazing experience! Alfonso greeted us and brought us to our table. We ordered our drinks and were deciding on our dinner when Chef Luis came to our table. He wished us best wishes on our anniversary and then told us that he was cooking a very special celebratory dinner for us. After our appetizers, he brought out steak and shrimp risotto with a delicious demi-glaze sauce. We were then introduced to International Chef Lilli and her sous chef who brought out a dessert platter with heart shaped cheese cake, chocolate covered strawberries and decadent truffle chocolates. They put crowns on our heads, took photos and serenaded us. The evening couldn't be anymore special. :) We highly recommend Park Royal Beach Cancun for your next vacation.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.