Hotel Overview
Amenities include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other amenities include a library, a shopping area, a Kids Club, Baby Club, and game room.
The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.
There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.
Location
Playa del Carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16355 reviews
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Dec 20, 2024Not at all 5* and not value for money spent
This hotel has no business advertising itself as 5* when it's a 3.5* at best! From the point of check-in to literally 2 days later, we were still trying to sort out basic functioning amenities (broken jacuzzi unit, broken A/C unit so that the first night we slept with jackets on!, broken down tvs & remotes in both rooms and the list goes on). Booking dinners for the evenings was an exceptionally difficult and tedious process with very limiting options that left our two families unable to eat together at night. Such a disappointment after we'd essentially spent over 20K between our us. Staff seem unbothered as they're clearly not paid enough to care and the food was decent though nowhere as good as some other places we've stayed in Cancun like the Hard Rock Hotel in the Hotel Zone closer to Cancun centre. All around feels like a waste of money and effort and we wish we'd chosen somewhere else instead. Live and learn.
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Dec 19, 2024Paradisus Playa del Carmen - Great Experience, Incredible Service, High Quality Food, Diverse Offering of Amenities
We went to Paradisus Playa del Carmen in Nov and the experience was exceptional. All elements of an incredible and memorable vacation are present with this resort. We have been to Paradisus on a number of occasions and they never disappoint. Eduardo Gamboa was our concierge and his service definitely elevated our experience. He went out of his way to take care of us and provided an unmatched quality of service (the Family Concierge service is available at an additional fee but well worth the cost considering what gets included for paying that fee). He sent us updates on resort activities/shows, answered our many questions in timely manner and booked our a la carte reservations exactly as we requested. They offer a wide variety of culinary options (all very high quality) and there was never a wait to get into buffets/restaurants. Our Housekeeper, Wendolyn (Wendy), also went out of her way to accommodate us at every opportunity. Her service was top notch and our room was always in pristine condition whenever we returned from breakfast/lunch. Overall, this is a great resort which sets itself apart through their high standard of service. All resort employees were kind and always went over and above to provide us with whatever we needed. I will continue to go back to Paradisus Playa del Carmen and would highly recommend this location to anyone seeking a peaceful/quite resort where they cater to your every need and offer a level of service that differentiates them from their competitors.
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Dec 19, 2024
Excelent service.
Great service. All the people working there are awesome they always make their best to attend you. Very great place to enjoy vacations with family. The aqua zone is the best place for children, they get a lot of fun and the people always are ready and happy to help you in any thing you need.
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Dec 18, 2024Grisey Celsius Restaurant
Grisey from Restaurant Celsius was excelent thx for all! nice hotel, beautiful rooms, the only thing that was unpleasant was the fees for withdrawing cash from the ATM good fun for children, we would like to come again Tomas Doubrava room 2052
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Dec 17, 2024
Amazing family Vacation
This was our first family vacation, we have 3 children. We enjoyed every day at this resort, Angelo at the pool was always so helpful and let us use the volleyball every day. The service was amazing and so was the food we didn't have any issues getting reservations for the dinners the first 3 days we were lucky and got early times the other 3 nights were later. They only restaurant we did not enjoy was blue agrave it was not edible we went to buffet after that meal. Every other meal was great. Our room was always clean and drink fridge and snacks stocked daily. We didn't do the upgrade but don't feel there was any need to do it we were happy with how large our suite was and didn't have any noise issues. Miss this place can't wait until next year we plan on going back to same resort
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.