Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16740 reviews
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May 05, 2025Perfect family resort!
Went to Paradisus end of April 2025. Family with two children 6 and 3. For a family with children of this age the resort was perfect. They were able to enjoy all of the entertainment that the resort had to offer. Loved the pirate ship pool, the water park, the beach, the shows and the kids club. We all thoroughly enjoyed the food offerings throughout the resort. Pop up food everywhere and the roomservice was a great option as well. We found the value in the family consierge option to be great. Having access to the extra pool and restaurant was worth it. We made full use of the added cenote excursion which was an awesome bonus. Getting reservations for dinners was made effortless thanks to Nestor our consierge who added even more to our stay. Change of reservations could be made with him through whatsapp allowing us to enjoy more family time. He ensured that we were well taken care of and several nights even left us some surprises in our room. He also made checkout a breeze coordinating baggage pickup. Would not travel here without it. The resort is very pretty love the fact that they have kept the natural beauty of the mangrove forest between the resort and the beach. The koi and turtle pond in the main area add to the claiming ambiance of the resort. Would definitely consider returning. Would recommend to any family with young kids considering a vacation.
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May 03, 2025
Great place
we had a great time with kids. food 10/10 beverages 10/10 beaches 10/10 heated kids pool 10/10 face paintings & other evening activities for kids 10/10 staff politeness 10/10
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May 02, 2025
Jessica Looez
Jessica lopez provided us with unlimited drinks super friendly spoke English and Italian awesome server. The beach was beautiful the weather was great food was good the servers were pretty and friendly different wildlife throughout the grounds
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May 02, 2025Great Family Vacation
We are from quite a cold area in the Arctic. We were much looking forward to our warm stay. We honestly couldn’t have picked a better spot to enjoy this vacation. On arrival there were some small sweet snacks for our little girl in the lobby. We were greeted with smiles and pleasant instructions. At check in we were offered to upgrade to Family Concierge for a discounted price. Unfortunately, for us the exchange rate from Canadian to US dollar was not great. So we declined. That didn’t stop our service guest expert from making sure we had everything we needed. She offered to allow us to at least enjoy the Family Concierge service: pool/snack bar/beach area/Lunch box. We then were whisked away to our lovely room. The Kidsdom was the absolutely hit of the stay. Our daughter asked to go everyday. From exciting activities and events to just amazing teaching staff. She truly loved her experience there! We still have her beautiful artwork! Special thanks to Lety, Yessenia, Carlota, Yadira for making our little girls day filled with fun activities. The food options are phenomenal. Not only was the buffet extremely readily available, but always had fantastic food and great options. No one left hungry. We also must say the Lemon Fish is extraordinary. One of the best meals I’ve ever had. The pools and beaches were stunning and had great variety. Our daughter never got bored as she herself became a fish swimming endlessly everyday. I also must say the pirate pool is such a great family inclusive pool for kids and parents. The staff are exceptional. Our room was beautifully cleaned everyday. Always greeted with a smile and “hola”. If we needed something it was quickly figured out. Overall, we would recommend Paradisus for anyone with a young family as a destination for vacation. It truly is a place where pleasure and relaxation come together perfectly. We will forever be grateful for our memories we created there.
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May 01, 2025
Stupenda esperienza
Beautiful resort, our room was dreamy, the level of service and food has improved although it was already good last year, now it is even better. Ismael and Shoira at the service of the buffet are nice, friendly, attentive and professional. At the nespresso coffee point as in the room the coffee is good. I would improve the service and care on the beach, where as a bar service for the deckchairs leaves a bit to be desired, the deckchairs are broken and not maintained, and you could make everything more pleasant considering the magical place you are in. But we come back to it, without buts and ifs... Anna e Roberto da Milano
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.