Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4297 reviews
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Apr 30, 2025Well rounded hotel focused on service excellence
My wife and I and two friends just enjoyed the perfect vacation at Paradisus. You will not be disappointed. The service was special through the property. Special shout out to Roberto at the main pool bar who was not only a pleasure to interact with, he was very meticulous in his drinks making. He made sure every ingredient and ratio was just right before serving. Another shout-out to the chefs and servers at Tokimeku. Unbelievable dining experiences. You can't go wrong with Paradisus!
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Apr 30, 2025Very disappointing stay!!!
Very disappointed in management & how they treat their guests. We arrived April 5. We were never told that there would be a very large group arriving with kids during our stay. This is supposed to be an adults only resort. We were limited with service and restaurants that were available to us as well as pools and areas of the resort we could go to. We spoke with several people from the resort including management and told them of our frustration with the lack of availability and services. We were told we would be getting a refund of our all inclusive fees and three weeks later we have seen nothing for a refund nor have we been able to talk to anyone at the resort. Very frustrating and not what a person expects from a supposed luxury resort. Such a disappointing experience. Since we had such limited access to restaurants it is hard to say if they were good. The restaurants we did have access to served only buffet food and no menu to order from like their website showed. The beach was nice. The room was small. We were supposed to have a one bedroom but it was the size of a standard hotel room and by no means a one bedroom. Overall very disappointed in this resort. We will not be back
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Apr 25, 2025
Un forgettable experience
We stayed for 3 nights and had a great experience here. In particular, I want to give a shout out to the beach security guard Mr.Serranto, who went out of his way to tell us about the Lunar eclipse on our 3rd night there. It was an unforgettable experience.
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Apr 23, 2025This time we left with a bad taste in our mouths
We arrived on April 5, everything was going super well until Wednesday, April 9, an orda of poorly educated people arrived, with no respect whatsoever for the staff who work there and much less for the regular guest to celebrate a religious holiday, the hotel is for ADULTS ONLY, I do not understand why they make deals to do events of many days with children, where the facilities are not even designed for them to be safe. As a result of this event, we started blocking areas, such as the place where they do yoga classes, practically all restaurants, bars denied us access or flat closed, we canceled the visit to the chocolate factory Quesque because of the Kosherization process. All these people took over the hotel and its beach, they set up a huge stage on the beach, there were children running, in devil’s skate, vomiting and even shitting in the pool, old furniture with a lousy view over the corridors, adults SMOKING PURE inside the premises, they left the beach full of butts, women YELLING at the staff, the bathrooms did not last an hour clean... aaahhh but in the afternoon-night they already wanted to pray and stop making noise. It seems to me that the Melía brand made a very bad decision when doing business with these types of groups, leaving aside their regular guests and where several of us are PARTNERS. In addition to never being told that a group of that magnitude and characteristics would arrive at the facility, we found out within a mere hour because we saw a lot of little boys running around without parental control. Our holidays were cut short and we lost 3 days, although we had compensation, because it was not ideal, I went to relax since I had recently had surgery and seeing how we closed areas and cornered in the Reserve area with a very incipid and monotonous buffet, filled my patience, since one is paying for an all inclusive and a la carte, not for an included medium and well there what they want to give you... Are we going back?? Well, of course, we have been partners since 2011 and the 4 times we have gone we have been treated wonderfully, it was not the staff, it was their event. What we have to do is not go in April... CONGRATULATIONS to our concierge Roberto is an attentive, empathetic and super professional person... also to Myriam and Rubí de Santé, to Roberto de la barra de Reserve, to Jacqueline from check in, to the guys from SAL, and to all those who attended us in the Spa... honorable mention to Chief Ivan who supported us with compensation and to the beautiful Laura who endured the complaints of all as a great!!
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Apr 22, 2025
Not a resort to relax or unwind.
What a f’ing sh*t show. Arrived on Easter Monday, a huge group had booked the entire resort the week before and trashed the place. When we got our room, there was pee stains on the toilet, makeup on the pillow cases, pen marks all over the chairs, floors of the resort were COVERED in what I’m telling myself is chocolate. We were limited to one restaurant serving buffet. Staff were working their butts off trying to make it better but my god, what a mess. Day 2, non stop pounding techno music ALL DAY LONG. It’s so loud you can’t get away from it. Even by the beach, it’s head pounding bass all day. Forget trying to relax, it’s impossible to read a book or take a nap. I feel like I’m 18 again at a crappy club in downtown Toronto. This is not worth the 8 grand I paid to decompress. We paid for the Reserve ocean view as well and were put in a room with a giant wall, so forget having any kind of view if you’re sitting down. I’m so annoyed that they are pretending to be an upscale resort, I may as well have gone to a RIU and gotten trashed with a bunch of teenagers. If you are looking for a nice quiet upscale resort to unwind, this is not it.
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