Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4297 reviews
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May 04, 2025Relaxing adult getaway
We were only there for a few days but it was a wonderful experience and I plan to come back. We were in the Reserve ocean view. I think the benefits of the Reserve are worth it. We didn’t use the lounge much but had breakfast at the restaurant one day. We spent most of our time by the pool. I love the cabanas are included and we requested one both days. They put your name on one and you are supposed to claim it by 11 or it is up for anyone. We went out right after breakfast and both days didn’t find our names on one. The first day we just claimed an empty one. The second day a staff member noticed us looking and explained guests will move your name off the cabana and take it themselves. He set us up in an open one immediately. If I had known that was an issue we just would have come down earlier like before breakfast to find ours and put something there. It seemed like if you left a book or magazine or something people left them alone. The drink service by the pool was attentive, we always had a drink in our hands. Our favorite waiter was Eduardo at the Italian restaurant! The arrival and departure was warm and they explained everything clearly. We ate at the Italian, Mexican and Steak house restaurants and enjoyed them all. Breakfast buffet was great, I think we enjoyed that more than the reserve except the view down at the reserve restaurant was fantastic. The pool at the reserve isn’t that big, no cabanas there and we never even got in that pool. We definitely plan to come back again and recommend it. I was there with my husband but I would love to return with my adult children. It was my first adults only experience and until there are grandchildren in our life I think it’s the best.
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May 01, 2025
Dining at Cielo
The stay was great and as described. The staff was also very courteous and on top of everything. The room service was fast and the massage at the spa was one of the best I've had. By far, the best dining was at Cielo, their Mexican cuisine restaurant, and our server, Ramon, was fantastic!
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Apr 30, 2025
Well rounded hotel focused on service excellence
My wife and I and two friends just enjoyed the perfect vacation at Paradisus. You will not be disappointed. The service was special through the property. Special shout out to Roberto at the main pool bar who was not only a pleasure to interact with, he was very meticulous in his drinks making. He made sure every ingredient and ratio was just right before serving. Another shout-out to the chefs and servers at Tokimeku. Unbelievable dining experiences. You can't go wrong with Paradisus!
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Apr 30, 2025Very disappointing stay!!!
Very disappointed in management & how they treat their guests. We arrived April 5. We were never told that there would be a very large group arriving with kids during our stay. This is supposed to be an adults only resort. We were limited with service and restaurants that were available to us as well as pools and areas of the resort we could go to. We spoke with several people from the resort including management and told them of our frustration with the lack of availability and services. We were told we would be getting a refund of our all inclusive fees and three weeks later we have seen nothing for a refund nor have we been able to talk to anyone at the resort. Very frustrating and not what a person expects from a supposed luxury resort. Such a disappointing experience. Since we had such limited access to restaurants it is hard to say if they were good. The restaurants we did have access to served only buffet food and no menu to order from like their website showed. The beach was nice. The room was small. We were supposed to have a one bedroom but it was the size of a standard hotel room and by no means a one bedroom. Overall very disappointed in this resort. We will not be back
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Apr 27, 2025They worked so hard
We’ve stayed at Paradisus many times and this trip deserves an extra review. We arrived the day a Passover buyout group was leaving. The resort was not in its typical state but as a recent visitor I immediately knew it was not the staffs fault. They worked endless hrs to make things right from housekeeping to management… they went above and beyond! Carlos our concierge was amazing! He never hesitated to fulfill our many cha fed and special requests. Carlos at the beach went well above to make our stay amazing. He even dig a grill for my husband to cook fish he caught right at the resort! Guadalupe at the beach worked 3 jobs at once and Francisco in the reserve was also another amazing employee that worked so hard to make up for what corporate had allowed to happen at this resort. We can’t wait to be back and I want to say thank you to all the staff
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