Hotel Overview
Located in a stunning little bay, Paradisus Playa del Carmen is a luxury resort in Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, Royal Service, the ultimate in spa treatments, and a relaxed ambiance. Nearby is famous Playa del Carmen's 5th Avenue as well as archaeological sites like Tulum, Chichen Itza and Coba.
Take your senses on a memorable tour through a variety of remarkable restaurants and bars, each serving delicious cuisine and refreshing drinks. Enjoy elegant Latin Fusion cuisine at Fuego, taste Mediterranean specialties at Vento, savor Italian delicacies at Olio, and so much more.
Life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences are available at your leisure. If you'd like to pamper yourself, make sure to visit YHI Spa a 19,267 sq. ft. full-service indoor spa with a beauty salon and a state-of-the-art Health Club. There are also one-on-one wellness programs designed to meet your mind and body goals.
Greening Your Life: Part of the Greening Your Life initaitive, this property has held Earth Check certification since 2014 and has received GreenLeader Platinum Hotel status from TripAdvisor. The resort also uses energy saving bulbs, has a linen reuse program, actively works to donate and reuse both food and materials, and controls carbon emissions through a carbon neutral program.
Location
Playa del Carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16355 reviews
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Dec 24, 2024Average stay, disappointing food
I'd say our experience here was average. We booked a swim up "family concierge" room, and the concierge was not really helpful at all. He often would not text back, and was almost no help in booking any restaurants. Being part of the family concierge gives you access to an extra pool and beach area, which were often completely full. The room itself was nice and replenished with snacks, although we had to call for cleaning because they didn't do it at first. The food was unfortunately not as good as I was hoping it to be. It was extremely hard to get a booking for a restaurant, and for most of our meals we did the buffet, which was extremely disappointing. We even tried to get a reservation first thing in the morning, but all the restaurants seemed to be booked out days in advance. Most of the servers did not seem interested. The one exception was the Italian restaurant, where the service and food were excellent. Also, the ATM is a complete rip off, charging 11 USD (220 MXN) to take out a maximum of 50 USD (around 1000 MXN) .
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Dec 24, 2024Great Experience!!
Adrian was great!! He was able to provide everything for my family. He is great at his job. Thank you for everything!! I will recommend him to anyone that I know that visits this resort. Every time I reached out to him he got right back to me and was able to assist..
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Dec 23, 2024
Annual Family trip to Mexico
The service was excellent, Graciela was kind and understanding. Service at Celsius was accommodating for pool side or table. Room are very nice and cleaned daily. My kids enjoyed time at the water park, the pirate ship pool and the beautiful beach.
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Dec 23, 2024
Perfect family stay
Perfect stay, you are assigned a family concierge , we had Eduardo Gamboa. He was brilliant , took care of anything we needed. The staff at the Lunch box restaurant were very accommodating. We had a wonderful time here. Our room had access to swimming pool which was great .
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Dec 22, 2024
Celsius poolside bar and restaurant
Received amazing service at the poolside bar and restaurant Celsius. Big shout out to our server Graciela she went above and beyond to make our lunch extra special. This is our second time coming to this resort with our family. They really know how to take care of you.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.