Resort Details
- Various Bars
o NEST Enjoy a refreshing organic beverage during the day and come back at night for an alluring cocktail to end the day the right way.
o MAMA & JUANA This bar is the epicenter of the social scene, where guests enjoy delicious cocktails al fresco
o RUM & JULIET, An iconic pool bar centered around the intriguing mixes of rum and sugar
o NUBE Offering a fresh and artistic take on cocktails and libations for guests to enjoy a welcoming experience.
- Various Restaurantso ORIGEN International buffeto KARNICA A modern steakhouseo TORI Asian cuisine, complete with sushi bar, teppanyaki and robatayaki table for a full sensorial dining experienceo MANGÚ A refreshing take on Caribbean cuisine,o CANNOPI The perfect place for a family get-together to enjoy fresh grilled items and kid-friendly foods, right by thewaterparko MACHU Upscale signature ceviches, tiraditos, pokes and tartars, paired with specialty wines and cocktailso ALULA One of the most exclusive beach clubs in the Caribbean. Offering a seasonal menu for lunch and dinnero RUBI ROCKS Sports bar featuring multi-sport events, offering all the essentials, traditional bites, draft beers, and games.
- 24-hour front desk
- Children programs
- Elevators
- Exercise gym
- Restaurant†
- Spa†
† Fees may apply
- Children's program †Every day they learn something new. Curious as they are, our little guests will have a very special space prepared just for them. The Kids Club will surprise your children’s minds and creativity to keep their inquisitiveness alert. In addition, you will find a zone to share activities with your little ones, whether is a dance class, a yoga class or mindfulness session, this is a time to bond.
- Fitness center on-siteFor those who make fitness an integral part of life, even when on vacation. The Circle Studio has everything you need to put your discipline and willpower to the test. With world-class equipment and a well-rounded programs, guests will be able to continue challenging their wellness goals
- Pool
- Spa †The goal at the MAIA Signature Spa by Natura Bissé is to restore your natural serenity and relaxation levels, typically diminished by overwhelming daily routines and chronic stress, by applying revitalizing treatments to your body and soul. The perfect way to re-engage with your inner self is to feel and look your best. In order to accomplish the gift of wellbeing, we sought after a world-renowned spa brand to offer to our guests. Natura Bissé, was born in 1979, and entered the professional cosmetics market with products that targeted various skin needs.
- Water activities †Nonstop splashing and gliding through water slides is just what Blast! is all about. The best place in the resort for kids, fun and plenty of smiles - you totally don’t want to miss this.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2531 reviews
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Feb 20, 2025A beautiful family vacation
We have been to this resort, and others at the property for almost a decade now. We had a really great vacation! There seems to consistently be poor reviews about food and other things, which we did not experience. Our concierge Thaina was great and got us our preferred restaurant and reservation times every night (she did mention they added an earlier time slot which will hopefully assist with what reviewers complain about). We did find the service sometimes slow, but we’re traveling with someone with severe food allergies so that’s to be expected. The servers were on top of food allergies which was reassuring. Thaina brought cute touches for the kids, blew up our pool floats and overall made the trip very enjoyable. We highly recommend using a concierge, especially if it’s your first time at the resort. We’ve stayed at this property the last 3 times we’ve traveled to the area and we toured the property when it was being built. The resort is beginning to show some wear, which needs to be addressed to continue to maintain the luxury brand they work hard to promote. We did have some minor maintenance issues with our room which were addressed when we brought them up. We love the property, the restaurants and the service and we will be back again next year!
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Feb 19, 2025
Best Vacation Ever
Paradisus Grand Cana was the best vacation we could have hoped for. We were able to truly get away and relax, with every detail coordinated and supported by our concierges Patry and Raul. They were AMAZING! They ensured we had reservations at our favorite restaurants, our room was stocked with beverages and snacks for the kids, and that we have a relaxing and worry free experience. Definitely recommend the family concierge if you had kids and will definitely come back!
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Feb 19, 2025Average stay!!
For the most part, we enjoyed our time at the Paradisus Grand Cana. The weather was great but I had some issues with my suite and the lobby. The first issue with my suite was the noise (toddlers running), that I was awakened to every morning during my 8 day stay. I paid a lot of money for the swim up suite, which is on the first floor, so switching rooms wasn't an option. The other issue was the smell of the furniture in my suite. Unfortunately, the "musty" smell reminded me of a men's locker room. My concierge, (Jenfry) was kind, patient, and attentive to my every need but unfortunately switching rooms wasn't an option. My final issue was the unclenliness of the lobby upon our arrival. It was disgusting!! (See attached photos) Returning to the Paradisus is not high on my list of things to do for my next vacation. Respectfully, Eric P.
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Feb 19, 2025
Family Vacation
My wife and I been coming here for three years now and on this trip we brought along our son, daughter in law and two grand children and had a wonderful visit.
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Feb 18, 2025Good news is I may have *lost* weight on vacation!
I’m not sure I’ve ever been so excited to *leave* a resort! The room was pretty and clean and the staff who worked at 32 degrees pool bar were great. Grounds are nice. But, the food was awful. And by awful I mean really really bad. Nearly inedible. Half the restaurants sit empty while there are no available reservations. The hours are hit or miss — don’t bother to go with the schedule. Getting silverware, waters, drinks, etc., is nearly impossible. It really ruined the trip, as we were all hungry all the time. They also regularly ran out of beach towels and had very little in the way of entertainment. 2/10. Would not recommend.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Dogs of all sizes and ages are welcome to stay.• Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa, indoor pools, fitness areas, and buffet and show-cooking areas.• In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash.• Dogs will enjoy services from the moment they set paw in reception, where we will welcome them with a bowl of fresh water and a surprise welcome gift.• Natural dog food is available upon request through Room Service.• Access a local digital guide highlighting nearby pet-friendly services and attractions.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.