Hotel Overview
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Hotel Details
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2393 reviews
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Dec 19, 2024Winery Experience
We had dinner at the Winery and Fransua and Jesus Robles were great! The service was amazing and Fransua was so knowledgeable about all of the wines! We loved the wines so much we even got a bottle sent to our restaurant for dinner tomorrow. We had a fabulous experience and I would definitely recommend.
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Dec 18, 2024I recommend this resort
I will most definitely be coming back. Every resort has it up and downs but this was our favorite. We have been to many resorts over the years and this one is in our top 2. We are already planning to bring our kids back with us . The resort felt very safe in my opinion. Number 1 factor we look for before bringing kids . Food options is number 2 for our teenage/ adult kids. Entertainment plus great WiFi is number 3 . I did not care for the way you have to make reservations for the restaurants. We had poor service from steakhouse restaurant. The hibachi restaurant was great in every aspect. The all you can eat restaurant was good as well . The cook to order options were fantastic. I love the fresh juices that they offered. The best part of the stay for me personally. Was the service I received from the guy that came around to restock our bar in the room. 5 stars ⭐️ to him he made us feel welcome everywhere he seen us. The sports bar was cool but could have a much better food menu. The mama Juana bar could use some customer service training. They were not rude but most definitely wasn’t welcoming. The restaurant by the pool had the best bacon cheeseburgers in Punta Cana . The waiter knew us and what we wanted just after one visit 5 ⭐️. We absolutely loved our room with flaws and all . The balcony for me was everything. The bathroom was everything for my wife …. She was amazed. The mattress could be softer. The jacuzzi jets didn’t work. The telephone stopped working in the room . The tub in bathroom faucet was leaking. We loved that the room had a microwave. Overall the room was amazing. The pool was very nice …. Loved the swim up bar. The beach was very nice and the 3 minute ride on golf cart to beach was not bad at all. Overall I rate this resort 9/10
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Dec 18, 2024
Great Place to Relax in Paradise
This is our second visit and the stay was as great as we anticipated. The swim up suite is a game changer for those with smaller children so the kids can swim all day and the adults can relax in the room. The upgrade to the Family Concierge is a nice feature. It was great to have someone else doing the planning like dinner reservations and taking care of all of the little needs for our stay. Leonardo took great care of us! The variety of food is good and there are several dinner restaurants to try. The staff are very friendly. There are plenty of activities for adults and kids. The water park is great for the kids and there are the swim up suite pools, the main pool, and the beach to spend time at. There are some fun excursions available in the area but there is enough to do at the resort that you can enjoy a whole week and never leave the property. When you go to the beach, be ready for people trying to sell you trinkets, hair braiding, and parasailing tours. Avoid the vendors that visit the resort once per week as they will rip you off.
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Dec 17, 2024
Amazing Experience
This is my first time at Paradisus Grand Cana, and it was amazing. The events, the shows, the variety of food served, and the all-inclusive buffet were just incredible. The children's daycare, "Habitat", gave us the opportunity to explore the entire resort. It was so relaxing—the spa, the night shows, the restaurants—everything was just great. I will definitely come back! 5/5 stars all the way
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Dec 17, 2024
An amazing experience
This was our second time staying at Paradisus Grand Cana and will definitely not be our last. We opted to upgrade to a swim-up suite which takes the experience to a whole other level. We were assigned a concierge during our stay, Onil, who assisted us with all our requests and made the reservations and activities booking a seamless process. The bars, restaurants, service, cleanliness, absolutely everything was spot on. An excellent experience for both adults and children. The only negative thing about our stay was that we eventually had to leave. 5 Starts all around.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.