Hotel Overview
Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.
The resort also features four spectacular pools, specialized ˆ la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.
Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d«oeuvres. There is also a private pool with a bar.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20378 reviews
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Nov 20, 2024MEH
Not the best....We didn't have one great meal the entire time we were there. The only "decent" meal was Lemon Fish. We were supposed to have our rooms adjoining (took our teenage kids) and they put us on different floors. Lack of amenities. I would have liked to see fitness classes throughout the AM- they only had early AM classes, which if you're on vacation I would prefer mid AM. The facilities are showing its age for sure- lots of roof leaks, peeling paint, etc. Customer Service was low level. No activities for teens at all aside from pool/beach. Definitely the worst all inclusive we have been to for sure. Will not be coming back.
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Nov 19, 2024Flavoursome Cielo
Cielo.. Wow! Wow! Best restaurant in Paradisus Cancun. The aesthetic is very simple but the food was far from that, every single dish that we had from starter to dessert was amazing, flavoursome and just wow! Moises the gentleman that served us was very kind in explaining the meals and answering any questions we had. 10/10 Highly recommend!!
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Nov 18, 2024Good overall
The Mexican restaurant Cielo is good here! Moises was such a good waiter. Overall our stay was good. It’s not the best one even Been in Cancun but overall is nice because the beach you get here is beautiful. They don’t have a lot of sun Chairs high so it’s something I would recommend for them to get. We come to bask in the sun so to us that was important.
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Nov 18, 2024
Lemon fish service impeccable
Lemon Fish restaurant is one of the best restaurants inside the hotel. The service and the friendly of Jesus and Boris Altamirano were impressive, they let you feel like you are home. Amazing food also has been served. You must try it if you come to Paradisus Cancun
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Nov 18, 2024
YOU WON'T BE DISAPPOINTED
The service, cleanliness, pool all of it was amazing. The food at Malva was the best for eating. The beach was beautiful and clean. The cabanas was a bet expensive to rent. The Pool side chairs are free but the get gone early so be sure to get yours before you go get breakfast. The resort is on a strip were you can catch the bus and go to Coco Bongo or visit the famous CANCUN sign.. I felt very safe going off site. Overall this resort will be my go to when I come back to Cancun.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.