Hotel Promotions

Resort Details

Dining
OnSite Dining
  • El Caminanite
    Food Truck , What’s more fun and authentic than eating street food from a food truck? When the menu changes daily and the ingredients are as fresh as Mexico itself, it’s hard to beat.
  • Eolo Beach Club, Atlas Club & More
    With the Eolo Beach club playing jungle beats by visiting sound artists, a vegan juice bar that crafts the foundations of a nourished body, mixologists that invent custom creations based on your mood or favorite poem, pool bars that serve fresh fruit cocktails under the sun, and the exclusivity of the Atlas Club, we offer libations to your joy.
  • Lek

    Mexican Fine Dining, elevating his native Mexican, small town, culinary wisdom to the rarified heights of international, haute cuisine, Chef Eugenio brings a mastery of flavors rivaled only by his artistry of presentation, secretly enhanced by select spices and herbs cultivated in his personal greenhouse. — A la carte breakfast, lunch, and dinner.

  • Mar De Olivo
    To change history you need to understand it. Chef Eugenio bravely sets forth in a new direction that redefines the tired expectations of Mediterranean cuisine by cultivating their lesser-known, all but forgotten traditions. Join an adventure along the storied seas from the straight of Gibraltar to the Bosphorus and discover the flavors our ancestors relished from one empire to the next.
  • Su Casa
    International beach bar & restaurant, Welcome to your new home, open from morning to night: a laid-back, Caribbean beach ambiance with the comfort of sand beneath your feet. Seasonal delights, vegan, vegetarian, meat, fish… as delicious as home cooking was meant to be.
  • Ume
    Far Eastern Fusion, this is an entry point to Asia, a place where sensual fragrances, exotic flavors, and a densly rich color palate merges Thai cuisine with countries sprinkled across the South Pacific Rim in an act of heavenly worship.

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 1429 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Second Visit to House of AiA – A Mixed Experience

    Second Visit to House of AiA – A Mixed Experience This was my second time visiting House of AiA, and while the property still offers some wonderful elements, there were notable areas where the experience fell short compared to my first stay. What I Loved: • The property grounds remain stunning—peaceful and well-maintained. • The unlimited coconut water is a refreshing and appreciated touch. • Yoga classes and sound baths were excellent and deeply restorative. • Special shoutouts to Enrique (server at Eolo) and the main guy running the taco truck—both went above and beyond and were standout staff members! Areas That Need Improvement: 1. Massage & Spa Services: Disappointing experience. I specifically requested a massage therapist more than 24 hours in advance (twice) and was told upon arrival that the request hadn’t been communicated. They eventually found the chat confirming my request but still made no attempt to make it right. My massage started 20 minutes late with the wrong therapist, and my wife’s was delayed by 45 minutes. No compensation or apology was offered, and the expected 20% discount (per their >24-hour policy) was denied. I also wasn’t offered access to any amenities like the plunge cenote or showers beforehand. 2. Plunge Pools: These used to be heated—they’re not anymore. One of them was visibly dirty, which was off-putting. 3. Declining Food Quality: While the presentation remains strong, the taste and freshness have gone downhill since last year. Plantissa was the standout dining option; the rest fell short. The pizza and guac were great—everything else, unfortunately, I’d skip. 4. Beach/Pool Service Decline: They’ve removed previously available amenities like sunscreen and water by the pool and beach. There’s also no staff readily available for towel setup or drink service—you have to flag someone down or press a button on your lounger. 5. Butler Service via WhatsApp: This remains a strong point—attentive and helpful throughout the stay. 6. Order Shaming & Dress Code Confusion: Some servers questioned guests for ordering multiple items at dinner, which felt uncomfortable. Also, Plantissa’s dress code feels inconsistent—yoga attire is allowed, but a woman in a sports bra was asked to leave and return with a shirt. It’s a yoga retreat—this policy felt unnecessarily rigid. 7. Chips & Guac: The guac is great. The chips? Stale every time. 8. Room Key Bracelets: Love the concept, but this year the quality was poor. Ours fell apart within 24 hours, and we saw the same thing happen to several other guests. 9. For the pricing you pay. the mattresses should be comfier along with more pillows and comforters. Also, the room uses mini splits. 10. The Pools are NOT heated. They have awesome pool setup, but NO ONE are in the pools. because they are COLD! HEAT THE POOL. Therefore people would enjoy that! ⸻ Overall, House of AiA still has a lot of potential, but compared to my previous visit, the service quality, food standards, and guest experience have noticeably declined. I hope they take this feedback seriously, because this place has the foundation to be truly amazing again.

    May 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Palmaia the house of AiA all inclusive Wellness Resort

    BEAUTIFUL PLACES IN THE WORLD.. Palmaia the House of AìA all Inclusive Wellness Resort - Playa del Carmen-- So beautiful property .stunning Infinity pool clear , clean water excellent Nature pool facilities, is greatful, Brilliant property with lounge & bar! Great atmosphere and sophisticated a lots light & decoration, the variety of foods is descent and well fined, very safe . 24 hours of security guard. Charming, romantic, and very luxurious Palmaia the house of AìA all inclusive, Precious staff is very caring and patient, good entertainer to all visitors.. Tip: get a swimsuits to wear for swimming!! Value ● 5 Cleanliness● 5. Location ● 5 Service ● 5 Sleep ● 5. Room ● 5

    Apr 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wonderful trip back

    We just got back from our fourth vacation to Palmaia as a family and we are already dreaming of our next trip back to this paradise. We were very lucky to have Oscar and Fernanda as our guides during our stay. They were so attentive to all of our needs. Not only did they take care of all our dining reservations and all our day to day requests, but our son celebrated his 10th birthday while we were away and Oscar decorated the room for him. He went out of his way make the day special for our son. The grounds of Palmaia are absolutely gorgeous with every detail of design beautifully executed, however it is the staff that has us returning. They are all so friendly, welcoming and warm. From Reyes at the food truck, Freddy on the beach, Luis welcoming us to the many wellness classes, the wonderful staff at Plantisa, Oscar driving around and the wonderful servers at all the restaurants. They all made us like family and took care of our every need. The staff have created a wonderful environment for their guests. We are looking forward to our next trip to the House of Aiia.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Heaven. On. Earth.

    Palmaïa is the best place I have ever been in my life. Incredible staff, the friendliest people, the most relaxing vibe, transformative classes available all day. The food is inexplicably delicious. I recommend visiting Palmaia with all my heart and soul ❤️

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Restorative and healing

    Beauty, wellness, community and a basic love for your soul is the forefront of Palmaia. Everything, everything had been carefully considered, so that you may have the best possible experience. The staff will do everything possible to accommodate you. Our family had a lovely time and will be back.

    Apr 22, 2025

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.