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Resort Details

Dining
OnSite Dining
  • Blue Moon
    Romantic à la carte restaurant with international signature cuisine. Open for dinner only.

    Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. Gentlemen are asked to wear shirts with sleeves.

    Smart clothing is recommended for dinners in the Blue Moon Restaurant. Gentlemen are asked to wear long trousers and shirts with sleeves.
  • Dolce Vita
    A la carte Italian cuisine. For guests in the Privilege categories. Privilege service breakfast is also available.
    Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves. 
  • El Charro
    Buffet lunch and Mexican a la carte dinner.
  • La Hacienda
    Buffet restaurant featuring international cuisine with show cooking.
    Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
  • Mike's Coffee
    Specializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot.

  • Privilege Lounge
    With a terrace facing the sea, it offers a variety of snacks and cocktails throughout the day.


  • Various Lounges/Bars
    - Aqua Lounge
    - Lobby Bar
    - Swim-Up Bar
  • Yookoso
    Japanese restaurant open for dinner.
    Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11665 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ocean entertainment staff is top notch

    We love the entertainment staff at this resort Kendell made our time here so memorable. His high non stop energy is contagious , from the dancing at the pool to the painting class or making tie dye tshirts at the pool he was funny and fabulous, we will be back. Thank you Kendall and Ocean staff.

    May 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ocean Maya

    WE loved the team and Ocean Maya. Everyone is so enthusiastic and made the stay so enjoyable. The staff remembered my name after meeting them once. The games during the day were amazing and fun and it continued into the night. Shout out to Viri Oswyn Suzie and Kendel for always making us feel like family.

    May 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Only way to celibrate a ruby anniversary

    Asolutely fabulous. Great quality food with flvours from around the world and a brilliant wide selection. Rooms are spacious with comfy beds and pillow selection to suit all needs. Only downside there wasnt a full length mirror in our room. (its a woman thing) A massive selection of drinks mainly branded and the house wines some of the best we have had at an allinclusive resort. There is entertainment throughout the day to keep everyone contented and carrys on at night so diverse from live bands to blacl jack. The staff are amazing in all departments and a credit to the hotel. A special mention to Kenndall hope your hip gets better soon you are the life and soul around the pool. Also a big thankyou to Pilar the Mayan night was amazing and the food subline. Thankyou also for booking the Blue Moon resteraunt on the night of our 40th wedding anniversary the best setting for such an occasion. Hopefully see you all soon Mike & Di

    May 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceeded my expectations

    I did have my concerns before arriving at the hotel, but for my experience, the hotel was fantastic. The hotel and grounds were clean and tidy throughout. There was enough staff food was replenished quickly. I never had to wait for long for anything. There are two pools. There is a busy pool and a quiet pool. You can hear the music in the quiet pool for me it was not an issue but for the more sensitive person it might be. Plenty of sunbeds some in the shade some in the sun, there are sunbeds on the beach, and of course they’re was seaweed on the beach which we are made fully aware of.. our room was in block 20 on the upper floor I’d say it was close to the main part of the hotel and yes there was noise from the other hotel and our hotel once again for me no big issue to be expected. The room was a very pleasant surprise it was very large to queen size beds the room had a shower and the bathroom had two sinks and in my opinion was absolutely fabulous. The lobby area was light and welcoming, the bar Staff was very attentive.. ( in all the bars) all the restaurants had been tried my favourite was the Italian restaurant my least favourite was blue moon, I guess that’s just personal taste. I did have some spa treatments also they were absolutely fantastic in my opinion value for money. My general impression exceeded my expectations and in my opinion value for money yes if you dig there are issues with the hotel it could do with lick of paint but this is me being picky. And I’m sure a person looking for issues will find them. I had 11 great nights with a group of friends and value for money.

    Apr 30, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Disappointing Resort- Be aware of details

    The hotel is not as picturesque as their website would lead you to believe. We had a party of 12 adults with six rooms in the privileged area. We were surprised to find the “upgraded” area was at the very back of the property with only views of other buildings. If you are expecting pool or ocean. Wow be very clear with your choices. Junior Suite Privilege rooms are in the back. The privilege lounge, beach and pool are in furthest location across the complex (which is very far). We were supposed to have a butler to help us with various things- 5/6 of our rooms never met, spoke to or received any help when requested from the butler, Juan.. The only thing that privilege is good for is the upgraded liquor package. We all wish we would have been aware of this and not paid the extra for basically very far and disappointing rooms. Also, what they call a junior suite is just a standard double. We showed the staff pics on the internet we were expecting and they all laughed and said- that doesn’t even look like our hotel. The beach was beautiful, the party pool was a blast, the privilege pool had plenty of seating and was relaxing. Kendal, whom taught the dance pool classes, was the best part of the resort- he was amazing! Staff were friendly but service was very, very slow. I do not think I can recommend this resort as there are lots of better all-inclusive in the area.

    Apr 28, 2025

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