• Welcome Privilege gift
• Welcome bottle of wine
• Privilege Lounge
• Concierge Service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service
• Private Beac and pool areah with exclusive sun loungers, Balinese beds and private waiter service
Important Information: More details and redemption information will be provided by the hotel at check-in
Resort Details
- Blue MoonRomantic à la carte restaurant with international signature cuisine. Open for dinner only.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. Gentlemen are asked to wear shirts with sleeves.
Smart clothing is recommended for dinners in the Blue Moon Restaurant. Gentlemen are asked to wear long trousers and shirts with sleeves. - Dolce VitaA la carte Italian cuisine. For guests in the Privilege categories. Privilege service breakfast is also available.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- El CharroBuffet lunch and Mexican a la carte dinner.
- La HaciendaBuffet restaurant featuring international cuisine with show cooking.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- Mike's CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot.
- Privilege LoungeWith a terrace facing the sea, it offers a variety of snacks and cocktails throughout the day.
- Various Lounges/Bars- Aqua Lounge
- Lobby Bar
- Swim-Up Bar - YookosoJapanese restaurant open for dinner.
Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children not allowed
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children not allowed
- Concierge desk
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
- - Package Wish: Complimentary
- Package Silver: Fees apply
- Package Golden: Fees apply
- Package Platinum: Fees apply
Package rates are subject to change. 10 person minimum. Some include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere are 2 pools on-site. One main pool used for activities and one relaxing pool with Jacuzzi and swim-up bar.
- Sauna †
- Spa †
- Tennis court
There are 3 tennis courts.
- Golf †Golf course located within a mile of property.
- On-site Entertainment-Different theme shows on-site daily at the theater as well as adjoining dance floor to enjoy nightly.
-Live music.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11593 reviews
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Feb 28, 2025Dissappointment after dissapointment ( I spent more time with hotel manager than my husband.
We went for a break to escape the cold and get some relaxation. The reason for going was our 20th Wedding Anniversary. . Nothing off this happened. The pools are close together and one is noise and by location so is the other. First time went down to pool when husband taken ill after arrive at the resort two days into our stay. I went to the pools to read a book could not find a sunbed and told its full by staff. For two off those days I dragged a sunbed off the beach watched by staff. We had to fight to get sun beds each day as they are reserved from 5-00 to 6.00 o clock in the morning. They are not used until 10.30. We were ordered off two sunbeds by american guest which were empty and told they were theirs. They stand in the pool never leave it and is difficult to swim in it and ask yourself what else I am swimming in. We also had drunks under our room pre 4am shouting banging and running around the rooms below us.The Japanese restaurant was shut as chefs were ill shame time as husband. I did explain to manager how upset I was and said would do something for our anniversary he did he decorated someones else's room which would off took all off five minutes. Italian restaurant did not have the choice I wanted on two nights and the last night the food was awful. Entertainment team lessons are wrong on the board and that is if you can find them. The only good day was when we organised with our rep to go to Colum and had an interesting day out and good food. Our rep Maria from TUI also did as much as she could to help when my husband fell ill. Save yourself some money go else where and have a relaxing break where you do not have to fight to get a sunbed or food as the locust descend on the restaurant leaving nothing for anyone else. Yes I did go to the manager who just sent another member off staff to deal with it, no responsibility taken.
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Feb 27, 2025Will not go back
They charged us $80 upon checkout as we got a drop of makeup on the sheets. At the front desk they explained it happened a few days ago and couldnt tell what bed it happened on or even prof it was from our room. Normal wear and tear is not allowed here.
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Feb 26, 2025Great place to escape the Nordic winter
I spent a week here with my husband, sister and brother-in-law, and would definitely recommend this resort to anyone who wants to get away from their busy life. The beach was clean and there were plenty of sun beds on the beach. However, people did make a dash for the sun beds around the pools early in the morning. The two pools were a good size, one of them seemed to be a bit of a party pool with a lot of going on. So something for everyone! The music was sometimes very loud though, so we moved further down the beach, no problem. The resort was well maintained and what made it special were the iguanas, coatis etc. wandering around, minding their own business. They were lovely! The rooms were clean and spacious enough, but standard rooms were lacking a full length mirror. The wristband room keys were excellent, no need to worry about forgetting the key! We enjoyed the Mexican restaurant and liked to pop over to Mike’s cafe to get a coffee. The buffet was ok but the selection was getting a bit boring after a while, especially at lunchtime. And breakfast times were sometimes very busy. But we loved the fresh fruits and fruit juices. The staff were very friendly and helpful. All in all we enjoyed ourselves and were very happy that we had chosen this hotel.
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Feb 25, 2025
10/10 Trip. Highly recommend!
Went here with a large group of friends. Had a 10/10 experience. The place is amazing. I completely understand why people go back. Thank you Ocean Maya for an incredible trip. The resort and staff are absolutely great. Hope to see you again!!
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Feb 24, 2025Great stay
We enjoyed our stay! It was our second time at Ocean Maya Royale. Kenddell is the heartbeat of that hotel! The Hacienda is a good restaurant for lunch by the pool. The hotel is small which makes it easy to walk around and find seats. There’s a beautiful lagoon close (10 min walk). The staff is nice.
- AdvisoryOcean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. This Hotel does not accept spring break groups or spring break individuals. For travel between Feb 01 through Apr 30, guests 23 years old or younger are suggested to travel with at least one adult 30 years or older. NOTE - If any guest is unruly, the hotel reserves the right to ask guests to leave with 100% hotel penalty.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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