Resort Details
- El MercadoBuffet restaurant featuring international cuisine with show cooking.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Ice-Cream ShopA range of flavours and toppings.
- Italian RestaurantÀ la carte Italian restaurant with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops, or barefoot. We ask that gentlemen please wear shirts with sleeves.
- MargaritaÀ la carte Mexican restaurant with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Mike´s CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot. It also has a pleasant terrace.
- Pez DamaBeachside restaurant exclusively for El Beso guests, with a tropical atmosphere and Caribbean cuisine. It serves a buffet lunch during the day and an à la carte menu at night, featuring Brazilian and Peruvian specialities.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves.
- Restaurant Villa MarinaBeachside restaurant with a tropical atmosphere and Caribbean cuisine. During the day, it serves snacks and a buffet lunch.
Dress rules: to ensure a pleasant atmosphere in our restaurants, swimsuits, flip-flops and bare feet are not allowed. Gentlemen are asked to wear a short-sleeved T-shirt. - Route 66À la carte restaurant specializing in American BBQ food with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - SakuraRestaurant with Teppanyaki grill. It has a terrace with sushi bar.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Steak HouseÀ la carte restaurant specializing in cuts of meat with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - TeatroHotel theatre
- Various Bars / loungesDISCO
PIANO BAR
SNACK BAR DAISY
LOBBY BAR
- 24-hour front desk
- 24-hour room service†
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Medical Facilities Service†
- Pool
- Spa†
- Tennis court
- Wireless internet connection in public areas
- Please contact hotel directly for pricing and available packages.
† Fees may apply
- Bowling alley
- Children's program †
Younger guests can maximize their fun with the Daisy Club, which features a full program of activities for children aged 4–12. The Daisy Club is led by our team of professionals and accompanied by our mascot, Daisy.
- Water park
- Playground
- Games room
- Daytime and night-time activities
- Music and shows
- Minidisco with the Daisy mascot
- Direct access to a beach
- Fitness center on-siteOpen 24 hours.
- Gambling †
Casino.
- Hot tub
- Pool4 swimming pools, and a family area with a water park.
- Spa †
Featuring Despacio Spa Centre, the perfect venue for relaxing your mind and revitalizing your body. On-site amenities include:
- Hydrotherapy circuits
- Jacuzzi, sauna and steam baths
- Beauty salons
- Relaxation areas
- Massage services (try our outdoor massages!)
- Personalized health and beauty treatments (body and face)
- Sports court onsiteOn-site, multi-sport court
- Teen programs †Our Teen Club features an extensive program of sports, games and activities aimed at young people ages 13–17. Video games are available.
- Tennis court2 tennis courts.
- Theatre †
- Water activities †Our water park features a lazy river with a gentle current, ideal for relaxing and letting go. A family area, featuring a water park for children, is also located on-site.
- Diving †Diving excursions.
- Fishing †Fishing excursions.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8919 reviews
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Feb 20, 2025Don't go on the tour!!!
The regular staff are amazing nothing I'm reviewing is about their actual service. Let's talk about how short staffed they are. We were at the pool bar which wraps around to a bar you can sit at out of the e pool also. They had one bartender there trying to take care of both sides while it was VERY busy, probably because the other is trying to restock the whole bar. Where are their bar backs? One bellboy to try and help with bags, trying to make sure he has everyone's names down who are going on excursions etc only time I seen enough was the first day we got there. Short staffed at the buffet area. There were multiple days where there weren't enough clean tables to sit at or utensils. (Probably because they're short staffed) Let's talk about them doing some landscaping lol after you see all the save our planet reminders they ripped up the grass and put plastic turf in. (Maybe that's them saving their water bill) but after the "tour" it was tacky. Don't go on the tour. It's not a tour but a lure in to their info session about their membership. They said an hour it was more like 4 hours. They wanted $6k as a down payment on $22k!!!!!!!!!!! And that was the cheap end. Our salesman was great. His manager was pist we said no and to respect our time. She went from customer service face to f-u face real fast. Then, the kicker, a few days after, a different person approached us trying to finesse us into going on a tour. I said no and walked away. Wtf what other hotels do this? The audacity to waste peoples precious vacation time on the lie that it's a tour. If I would have known from the beginning I was going to a seminar about buying a membership I would have declined. Funny enough I told my family before the "tour" oh how nice they're going to give us a tour so we know where everything is. Hahaha in the end it's more like learn all the places you can't go because your aren't a member lmao. I was left HIGHLY unimpressed. Added is a photo of the turf that they were actively installing for 3 days of our 5 days vacay. May seem silly but it was the cherry on top
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Feb 20, 2025unforgettable experience
I spent an unforgettable vacation at Ocean El Faro. From the moment I arrived, I felt welcomed by the staff, who were always friendly and attentive. The facilities are beautiful and well maintained; I really enjoyed the pools and common areas. The food was excellent, plenty of variety to suit all tastes. The room was comfortable and clean, perfect for relaxing after a day of fun. I really loved the experience and I'm sure I'll be back. I recommend it without hesitation!
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Feb 20, 2025
Great Experience at Ocean El Faro
Great experience at this resort. What made it the most pleasurable were the standouts like Deiby Santana-- the best butler we've had in 15 years of being H10 members. He was friendly, efficient, checked in with us a few times a day, quickly resolved an issue we had. Can't say enough how EXCELLENT of a job he did. Staudy as a hostess brightened our day. Her positivity, friendliness, & smile made her a Great ambassador of the Privilege Restaurant. Navidad in Route 66 was an efficient delightful server. She should quickly move up in ranks. One of the top Restaurant experiences is usually the Blue Moon, however, our experience was the opposite. Servers weren't friendly, took a long time to receive drink order, waited a long time between courses. Food was fair--not worth the wait. (Steak was inedible) We left after 2.5 hours. Would have been a 3-hour dinner if we waited for the dessert to arrive. Italian Restaurant was Top Notch---Manuel & Katherine were friendly, efficient, made our experience there enjoyable. The resort itself is well manicured & clean. Nice set up at the pool exclusively for Members. We'll return to this resort again.
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Feb 19, 2025
AMAZING place
We went last minute to this hotel and it was THE BEST BEST place ever !!!! We use to go to secrets Royal beach my husband decide to do different and come here. We will definitely go back everyone was nice specially Alejandro and Elizabeth Lopez at the main bar !!!!! I definitely recommand to take the prestige pass out butlers was very very efficient specially to make reservation at the restaurant :) The privilège pool is just perfect you can order food at the pool the way they serve it is just so clean and well done . The device of JUAN is magnificent ❤️ wow wow
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Feb 19, 2025Great week at Ocean Faro
The resort is beautiful. The staff are respectful and helpful. My favorite restaurant was Bluemoon. The server Ramon was always checking on me and even recommended a dish that was amazing. He had a great sense of humor. would definitely recommend this hotel.
- Check In: 2:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.