Hotel Overview
Now features a Virtual Reality Planet Games Arcade with state of the art immersive and simulated experiences. The Virtual Reality Planet is open daily available to be used by all guests at additional cost.
Property Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Privilege Room Services remain the same at 24hrs complimentary.
Spring Break Policies - The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at
the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room.
This could refer to but not limited to high school students or college students booking multiple rooms.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1833 reviews
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Dec 24, 2024Excellent experience
Truly an amazing experience - we found Ocean Eden to be superior to Secrets and Iberostar. The food is excellent, rooms are clean and safe. Some staff, such as front staff are not so friendly, but servers are friendly and helpful. Excellent experience.
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Dec 24, 2024
Dan The Man!
Dan The Man was our butler and not just boy was he very professional, but also friendly, timely, and respectful and extremely helpful. We highly recommend him as your butler/personal assistant! The facility is top notch and whoever designed the Eden Bay adults only pool and bar knew what the were doing!
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Dec 23, 2024
Yaamonn
I will say I been around the world many different places and from my experience I will say Jamaica is on my top 5 list I love the people the culture food and etc as in my stay as the resort 10/10 dan the man was I & my peoples butler for the week and I couldn’t tell u how much of a great butler he was that made our stay 10 times better help us with everything threw out the week morning to night even if he wasn’t close by he made it happen very humble down to earth guy & in my future stay would like to request him again!!
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Dec 23, 2024Thought resort would have been better, typical 4 star resort.
We travel twice per year to the Caribbean or Central American. This was our 26th trip. We aren’t too picky, so here is our review. Pros: The front desk staff was excellent. There were able to change our room quickly to be with the rest of our family. Rooms were cleaned and restocked everyday. Bed was comfortable. Buffet was always good and plentiful in the morning and evening. We did the steak house and the Italian al a cart restaurants. Both were good. Staff at the steak house was OUTSTANDING! They were a true model for the other the restaurants. We had jerk chicken everyday for lunch which was fantastic. Coffee shop was very good. Pool was cleaned everyday and the huge hot tub was maintained daily. No problem getting a lounger near the pool before 10am. Music outside at night was good. Cons: If you’re beach people, you will definitely be disappointed. This was probably one of the worst beaches we have ever been on. We are not big drinkers, maybe 2-3 during the day. There was no drink consistency from any of the bars. You could definitely tell which bartenders have pride in their drinks and which are just about getting out as many drinks as possible. The lobby bar was probably the best of them all in the evening.The bar between the pool and the beach was poorly stocked and actually run out of beer! Never have I seen a bar run out of beer. (Red Stripe) OMG, the local beer. The entertainment was sad, another resort having guests produce their own entertainment on the stage. This is getting very old quickly. Timeshare people are a pain sometimes. Needs to stop! Overall: The resort is between OK and GOOD for a rating. It did cover the majority or things that we require on our trips. Clean resort, good food, nice pool. The Adults Only side was a plus.
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Dec 23, 2024
Amazing customer service
Toni-Ann had amazing customer service! She was very professional and helpful with all my weird requests. It was my wife’s birthday and she made sure to make her feel special. So a big thank you to the entire staff and her!! See you next year!!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.