Ocean Eden Bay Resort - All inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1982 reviews

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  Had a lovely time!

  We had an excellent vacation. The reviews had us worried but we had a lovely time. This was our first time to Jamaica but we have been going south (Cuba, Dominican and Mexico) every year for the last 10+ years staying primarily at 5 star resorts and we know that they all have their highlights and areas of weakness. From check in to check out the staff at the resort was friendly and accommodating. The adults only beach was filled almost every day before 7am and chairs filled up by 9am (not an issue for us as we are up and around early anyway). As members of the adults only side you can use the "everyone" side as well so we spent most days at that beach. There were cabanas available there until afternoon and not many kids at the beach anyway. For either side, definitely bring water shoes to walk over the coral/rocky shore. Most areas are shallow but there are depths in areas around 4ft. This resort was the most consistent with beach and poolside drink service out of any we have been to. We had the buffet every morning for breakfast, Mike's coffee right after, jerk hut for lunch usually (so good) and for supper we tried some of the a la carts. I highly recommend La Laconda (reservation required) but they were all very good! The room service cheese sticks are actually mozza sticks but not the same kind as La Laconda has (best ever). Many people have mentioned "rude staff" and that is just not true. Just smile and be kind, it goes a lot farther than tops in Jamaica. Tips will get you anything in some of the other countries but you have to be kind and polite to get good service in Jamaica and I respect it! Thanks for a great stay! We would book again on a heartbeat.

  Mar 10, 2025
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  Had a ball , plenty of activities, excellent staff, good food

  Bed was a little too firm. The Sukura Restaurant you were rushed to eat. Reservation @7:30 wanted you out by 8:30. Plenty of food too chew in such a short period of time. Other than that the resort was awesome always something to do. Food was great service was awesome too.

  Mar 10, 2025
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  I had the best time the staff was great but one stood out and that was Dedra she was better than the rest. She showed so

  The bed is a little hard,Japanese restaurant was too loud. And they rush you through the meal after the loud performance. That’s all I have to say because all the other restaurants was great. I loved the curry chicken and the jerk chicken. I will be back

  Mar 10, 2025
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  WORST RESORT STAY EVER

  Disappointing Stay – Repeated Key Card Issues & Poor Front Desk Service Our stay at Ocean Eden was frustrating and disappointing. From day one, our key card didn’t work, forcing us to walk nearly a quarter of a mile four times between our room and the lobby for reprogramming. On the second day, we paid for an upgraded room, waited hours for a new assignment, and still had the same key card issue. After another long trip to the lobby, the door still wouldn’t open. A housekeeper let us in only after we identified items inside—an alarming security practice. Hoping for a fix, we reported it before our excursion, but when we returned, wet and exhausted, it still wasn’t working. After wasting hours dealing with access issues, we were moved to a third room and given an $80 refund—far from adequate. To make things worse, the TVs in all three rooms didn’t work, displaying an “antenna disconnected” message. The only positives were the food, entertainment team, and service staff outside the front desk, who were friendly and helpful. However, the resort’s poor maintenance, lack of accountability, and slow problem resolution ruined our experience. We saved for months, expecting a smooth vacation, but instead, we spent too much time just trying to enter rooms we paid for. I wouldn’t return and regret choosing this resort over others.

  Mar 10, 2025
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  The Staff are the Five Star of this Resort

  We just returned home from a one week stay and I would give the resort a low 3 rating. The view of the pool to the beach is absolutely spot on, when you walk through the lobby and out onto the patio area you are higher than the pool and the view is stunning, they did a great job with this. It looks just as they advertise. The rooms are large, they are neither spectacular nor are they horrible. We were on the ground floor so we had no view There is not enough chairs and it is a daily hunt for beach chairs, we ended up getting upgraded to Privilege and never once were we able to take use of the Privilege area by the pool because there just was never any lounger or cabanas left. We knew this from reviews prior to heading down there as many many many people speak about it. There is plenty of room for more chairs both on the pool deck and on the beach. It is also up to the guests to not save chairs at both the beach and pool we saw people saving chairs and never using them at all. The food in the buffet restaurants was pretty good, we had pizza, ribs, jerk chicken, they were pretty well stocked. The buffets lacked fresh fruit and vegetables, I was quite surprised by this, my prior experience with travelling to the Caribbean was savoring the fresh fruit and vegetables. Thank goodness for the coffee shop as well where you could get good coffee because the buffet coffee was horrible. There is a little jerk chicken shack on the beach on the Coral Springs side and that was very good as well, not too spicy at all, which was not what was expected but you could add sauce if you wanted it a little spicier but I expected it to be spicier than it actually was. Service at the bars around the resort was generally very slow, but we were on vacation and not a time schedule so wasn't a huge deal. Shout out here to Valentine the night manager who was fantastic. We had room access issues and Valentine responded quickly and professionally. He apologized and was sympathetic to our situation he also quickly escalated our situation to the GM, Georgette who responded very quickly. We were upgraded and moved rooms because they had to sort out the room issues and to comp us for our inconvenience. Along with the upgrade our dinner reservations were taken care of and we had daily check in's from Georgette, Valentine and Sweet Sweet Katia. Katia, Katie Kat we met on the first night we arrived before we had any room issues and she was so wonderfully sweet and we instantly fell in love with her. She took such good care of us the rest of our stay, she would always come find us on the resort to check up on us make sure we were good and ask if we needed anything and spend some time with us so we got to know each other very well. She is definitely one of the brightest diamonds in Jamaica. If I ever find myself in Montego Bay again I will with out a doubt want to see her. Thank you Katia you took such great care of us. Katia provided us with the contact info for a driver to take us off resort for some sight seeing. Orlando was our driver and he too was a sweetheart. We booked a 4 hr trip with him and happened to meet another couple that asked to join us and Orlando had no problem accommodating the other couple. He was a great guide, the vehicle was immaculate and he was a great driver and tour guide. Highly recommend Orlando for an off resort excursion. We also had Orlando take us to the airport on our departure day so we got to say our goodbyes to him. We spoke to several other guests who had room access issues of different types, Resort needs to get better at this. Several people in Privilege were not there because they paid for the upgrade they were upgraded because of issues with their rooms, not too good on the resort. The other shout out is for Captain Shawn, unfortunately I did not discover until the end of the trip that we could have the watersport captains take us on small catamaran trips for FREE as many times as we wanted. Captain Shawn was a sweetheart we chatted and got to know him and traded stories about Canada, the snow and living in Jamaica. He also said he was the captain of the boats that did the luminescence lagoon tour, he encouraged us to take this tour. We took him up on his suggestion and he made sure we would be on his boat. This is so worth doing, it is really neat to experience, Captain Shawn explained the phenomenon and gave us reassurances that there were not night predators in the water and we could feel comfortable and safe in the water at night. It was a memory of a lifetime for me and possibly the only time I will experience such an excursion. Our driver that picked us up and drove us to the dock was great as well I believe his name was Gary possibly Grant, apologies I can't remember but he gave us some history of Jamaica and some of the sites we saw on our way to the boat. Thank you If it were not for the staff Valentine, Georgette, Katia, Orlando, Captain Shawn my review would have been less than 3. Five star rating to our 5 angels as mentioned. This is definitely not a five star resort and has a long way to getting there, keep hiring great staff like you have and work on some of the other areas to improve. One last thing to add...the placement of the electronic door opener is so very inconvenient and such a weird design the electronic swipe pad should be above the door knob not below it. It is very awkward to have to use your wrist fob to open these doors, left me scratching my head as to why. Maybe they were meant for card swiping not wrist fobs?

  Mar 09, 2025