Hotel Overview
The hotel offers top-notch accommodations to ensure that you have a truly captivating stay. Spacious rooms feature excellent locations with outstanding views of the ocean and Caribbean coastal vegetation. All rooms have full baths and include exclusive services.
Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, or a self-indulging spa vacation, you'll find it here, in one all-inclusive package.
Location
Riviera Maya - BeachProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22788 reviews
-
Dec 31, 2024Great trip last March
We went last March and I really thought I'd reviewed it then but I must have just left my review on the facebook page. At any rate, there were a few things that could be improved but all in all it was fantastic and I found little to complain about. It was a good experience so we rebooked and actually are leaving to come back in just a few days with our two adult daughters. In March, we stayed in El Beso, and loved it. I will say our bed was "weird", they shove two together and call it a King. It was huge, we called it the family bed as you could probably fit 5 people in it. It was funny but worked. We loved the El Beso area and restaurant and ate there a lot of breakfasts and lunches. The sandwiches were a little inconsistent. One day we'd love them and the next they'd be dry but didn't bother us too much, the spinach dip appetizer was always great. We loved the Blue moon (which is also our favorite at Royale) and the Italian was probably second fav. We meant great friends at the pool that we now keep in touch with on FB (first time we've ever done this, and we've been going to Mexico at least once a year for like 15 years or so). Bowling alley was a fun divergence from the usual one night. Didn't do too many shows, caught bits of a couple but we weren't too impressed. Spa experience, as in the massage and pools/steam etc. was good, but place needed a little help. We had to ask for towels, there was lots of water on the floor in the locker room etc. They said it was someones day off and that was why but still... Going home we reserved a changing room, we wouldn't do that again. It took a long time. We had to wait in the reception line to get it. Then went there and it was occupied, waitied again, they made phone calls, ultimately sending us back to the same room. All-in-all it wasted 45 of the last minutes of our vacation and though we made our transportation, it was close. I would pay the extra and keep our room for those hours next time if at all possible. Those are the highlights/lows I remember. We'll see how it is in January and I'll try to write another review sooner this time!
-
Dec 30, 2024Good hotel, needs improvement
The hotel is good for someone who does not like walking a lot. Everything is close by, since hotel is small. Food is hit or miss. Juice bar is a nice feature, but it needs to be open as advertised in the morning. Buffet food is tasty, but there is only one buffet and lines get long at peak times to get in. Reservations for restaurants need to be done at 8 am, by 8:10 they all gone. Resort definitely caters to guests that bought privilege, almost at expense of other guests. Entertainment is lacking compared to other resorts we have been to. There are activities during the day, like beach volleyball and soccer. There is also pickleball on one of the tennis courts, but you need to bring your own paddles and the net needs replacement. Beach has huts and there is a good amount of them. The water had some plastic stuff floating and there some of it on the beach, they need to do better cleaning. The coffee shop is great for pastries and caffeine all day.
-
Dec 30, 2024
Great Resort
A la Cartes: Ate at Blue Moon, Sensai (hibachi), Hacienda Los Girasoles (Mexican), Ritratto d'Italia (Italian), Villa Marina (Brazilian) - These are listed in order of best to good. They were all quite good with enough options for everyone. Other Restaurants: Route 66, Casa Del Mar (buffet), Ocean Burger - ALL of these were quite good Drinks: many places to get any kind of drink; quite a few options Pools: not heated, but when it is so hot, they don’t need to be Beach: lots of seating with nice beach. They clean the seaweed a few times each day. Lobby: very big with lots of sitting Rooms: rooms were decent with each room having a big shower, bathtub, and rooms were decent size Hotel staff were always polite, cleaning, and put on great shows in the evening.
-
Dec 29, 2024
Good times at Ocean Coral & Turquesa
First time stay at this resort. We booked the El Beso section where we had access to the private beach and pool. The service was impressive and the resort very clean. Our room was in building #4 and it was perfect. It was large, comfortable and clean with a separate bathtub and shower. There were bathrobes, slippers and mini fridge. The balcony was private. Room service is available. There is website based app to make reservations for certain restaurants. Reservation booking start at 8am. The Japanese restaurant's cook was entertaining. Food at the Italian and Blue Moon was very good. The Brazilian was mediocre. The main buffet had variety. There was yoga by the gazebo. A bike tour to Puerto Morelos. Both at 9am and offered certain days. Many other activities offered including Aqua Zumba and bingo. There's a bowling alley too! There is a massage kiosk between the buffet restaurant and outdoor Italian plaza. There is also a massage hut on the beach past the children's pool. A walk around the circumference of the resort is 1.7 kms. You could walk along the beach passing other resorts. Staff maintain the landscape and clean the seaweed. Many areas of lounge seating in the main lobby and on the terrace off the lobby. The bar in the lobby serves alcohol, coffee and various teas. The gift shop sells quality goods and fair priced jewelry for 40% off at this time. Evening entertainment on the stage starts usually at 9pm Sometimes at 8:30pm for the warmup. View from ground level or the terrace level from lobby. Bring kibbles for the cats! A great getaway! Days went fast.
-
Dec 29, 2024Privilege poolside
We were at the Privilege pool at Ocean Coral. Alexander helped us for 3 straight days and was a genuine and kind person, making our time very memorable. He helped our kids with flotation jackets, reserved our deck chairs and was kind when offering any accommodations. He made our stay as a family memorable.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.