Hotel Overview
Recent renovations of this exquisite Caribbean beachside resort have made Ocean Blue more popular than ever, with guest rooms and public areas featuring a modern style, as well as all the comforts and amenities that even the most discerning travelers expect.
Unique dining choices include Route 66, an all-American diner, with life-size figures of icons such as Marilyn Monroe and Elvis Presley; La Casa de mi Abuela, which serves delicious Dominican homemade dishes, and I Mascherati di Venezia, which transports you to the famous Venetian carnival.
Those looking for an upgraded stay can stay in the Ocean Blue Privilege Club. Exclusive amenities include room service (7am-11pm), concierge service, VIP identification, a privileged beach section with wait service and chaise lounges, a privilege lounge with drinks and hors d'oeuvres, Free internet access, and more!
Location
Punta Cana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20339 reviews
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Jan 06, 2025Really nice, but...
These comments seem to echo a lot of recent reviews. Check in process – slow. There was confusion in our booking that really slowed the process down but we were able to eat at the buffet during the wait. There is poor communication between the different groups of workers (yellow shirts/white shirts). Dining - Main buffet – lot of food options/lots of ethnic food options along with pizza/burgers - Mike’s Café – very good, wish it opened before 7:30/typically a long line - Steakhouse – best food - Hibachi – great food/great service - Route 66 – average/they feature milkshakes but were out of chocolate and vanilla upon opening - Italian – went there on New Years Eve but they didn’t have normal menu (served special menu at all restaurants). NYE was a complete nightmare with booking reservations. - Mexican – didn’t go to, but heard from someone else that it was average - Villa Marina (dinner) – average food but great view - Villa Marina (breakfast) – same as buffet but slow service - Villa Marina (lunch) – great lunch buffet option close to beach/pool - Sports Bar – nice to grab a beer and watch a game before or after dinner Privilege - Having a personal butler (Harry) didn’t benefit us; poor communication and didn’t actually do anything for us. He would be a very good car salesman, talks a good game but didn’t do anything. Would reach out and see how things were going and then no follow through. - Having a separate section next to pool wasn’t a big benefit - Being able to book reservations online was a big benefit; non-privilege folks have to wait in line every morning to book dinner reservations, very poor system - Having access to the beach cabanas is a nice perk but they’re usually reserved very early - Having a stocked fridge in room with water/soft drinks was a benefit. This was great. Always stocked with bottled water and soft drinks. If you do not have anyone in your party that wakes up before 8am, you will not have chairs at the beach or pool. There are signs that say reserving seats isn’t allowed but everyone does it. Pool chairs generally get reserved between 6-8am. Cabanas get reserved at all hours. I was up early 1 morning and noticed a front-row cabana with a few towels on it, so I just moved the towels and sat in the cabana. I had an awkward conversation with a worker that came by later and I got the sense the cabana was “reserved” (meaning they paid for it) by someone else and I refused to move. The rooms were clean, spacious and quiet, but 1 of our rooms wouldn’t go below 25 degrees Celsius (~78 Fahrenheit); we complained multiple times to various people including our butler and were told it would be fixed but it never got fixed. Pools and beach were in good condition. Having the running shuttles taking people around the hotel grounds was a nice benefit. My recommendation is don’t pay for the privilege and instead just tip your way into everything. The workers will treat you better/give you perks for tips. You don’t need a butler because they don’t do anything anyway. We did do an excursion to the Scape Park; we highly recommend that. Communication by the excursion rep wasn’t great; we were given an incorrect time on when we would be picked up from the park so you need to ask a lot of questions.
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Jan 05, 2025We had an incredible time on our vacation!
We had the most amazing stay for our vacation at Ocean Blue and Sand. Our butler Harry made us feel welcomed and appreciated throughout our entire stay. He was always reachable if we needed anything and took care of making our reservations for us. Between his service, the rest of the staff, and the beautiful resort, we had a perfect relaxing vacation and cannot wait to come back again!
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Jan 05, 2025Good resort but beware of Privilege...
Our experience almost matched the experience of previous reviewer. We stayed for New years in Privilege building 6. We had 2 rooms for 5 of us and the rooms were clean and well kept. We had the pool view rooms and it was nice for people watching. The grounds were kept spotless. Must say one of the cleanest resorts I have been to. The food was decent and I actually thought the drinks were pretty strong could taste alcohol for sure. Staff was nice and attentive. Overall I would give this resort 4+ but what brought it down to 3 - is our Privilege experience. Our butler (Harry) was basically non existent. Took us 2 days to chase him to try to get a reservation and eventually I booked through the app even though it wouldn't let me book for 5 because we had 2 rooms and somehow the other room was under my son even though the whole reservation should be under my name. We asked for some plantain chips and he delivered 2 days later with remark that they are only complimentary on arrival. I could live without Harry but what really make this experience bitter was the bali beds on the beach. I did get one every day only because I'm an early riser and was there at 5am. If you want to get the front row and don't want to bribe attendant then forget it. I watched the same people in the same beds for 5 days. I have been told if you want the front row come at midnight. We stopped by after new years celebration at 12:05 all taken, stop by at 9 pm all taken. I have been told by other guest who witnessed attendant putting towels, floaties and kids toys on beds to reserve them. Privilege is all about little perks but mostly service. Eventually I will forget what my room looked like or if the drinks were strong but will remember the waiter in breakfast restaurant who by day 2 remember my coffee preference and definitely will remember the angry feeling seeing the preferential treatment for some people who bribe the beach attendant. My advice to people is go to this resort but don't bother with Privilege. I would have definitely enjoyed this resort more if we weren't Privileged.
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Jan 03, 2025
Good Vacation - would not return to this resort
This is a brutally honest review, the good and the bad. I understand we visited during the busiest time of year (between Christmas and new years)and the resort was at max it was also super expensive because of the time of year. We booked a privilege Junior suite - 2 adults, 2 teenagers. Check in was a nightmare. Somehow, they had 2 other persons in place of myself and son listed on our reservation, and they couldn't figure out how that happened, and it took an hour to get it straightened out and checked in. Upon getting to our room, we ordered room service because it was 5:00. Because our reservation was screwed up, the app was messed up the food went to another room. So I had to go back down to check in and get that fixed. Another half hour. The room was good, no complaints. Comfy beds, even the sofa bed was fine. Clean, good air-conditioning, We were in Bldg 10, 2nd floor. It overlooked the service road (ew) but we only showered and slept in the room so that was fine, We messaged the butler (Harry)) through Whats App, no answer. We went to check out the resort and went to the privilege lounge and by mistake ran into our butler. He apologized for not getting back to us. I don't know if we ever would have heard from him if we did not run into him. Frankly, he was completely useless. The butler's can make your dinner reservation, but if you are privilege you can make your own reservation on the app. They are supposed to refill your mini bar, he did it once, the next day. I asked for plantain chips, he brough them three days later. He never tried to find us, we were by the pool every single day. He really did nothing. The pool attendant Carlos Charles was amazing, He always assisted getting us chairs at the pool, he was really friendly and attentive. He took orders for pool snacks in the afternoon and sent servers to get us drinks if we wanted. I cannot say enough great things about him Sadly lounge chairs are heard to come by if you don't get there at the crack of dawn and "reserve" them with a towel or other objects. Same nonsense that happens at every resort. But Carlos helped us. It's my vacation, and I don't want to get up at 7:00 am for a chair. We tipped him well. The beach chairs/bali beds is a whole other story. Do not plan on getting a bali bed unless you go pay off the beach attendant the day before and go between midnite and 4:30 a.m. to leave stuff on your bed. Its unreal. We looked at midnite and half the beds had stuff on them to "reserve" them. This situation really bothered me, as the same families had the same beds all throughout our stay. They definitely need a new system for this. Or be prepared to pay off the guy and leave stuff out super super early or overnight. The food was good, we enjoyed all of our meals at buffet, sensai, italian, mexican and privilege. The staff at the restaurants were great. Could be more variety for lunch, but not a biggie. The drinks are so watered down LOL. IDK what you do about that. The pool bartenders are OK, not good or bad. They expect tips. They seem to have an attitude that you tip me, I will treat you well, whereas I prefer you treat me well, I will tip you. The lobby bartenders were great. The nightly entertainment was fun, usually a show and them dancing with the DJ. Even my teenage kids enjoyed it and danced, The NYE celebration was fantastic and so was the white beach party. We tried to bowl once or twice but it was long wait so we skipped it. The daytime entertainment was fun enough, pool aerobics was great. The games in the afternoon were fun to watch. The entertainment team was fun. Most workers do not speak alot of English, and USA was definitely in the majority so English wasn't a high priority. The vendors that come and set up stands are very pushy. There is no Jacuzzi. The pool water is NOT heated. It is cold when you get in, you get used to it. The ocean was warmer than the pool, but alot of seaweed. We used Francis at Impulse Destinations for private transportation and he was excellent. Timely, professional, reasonable. We did not do any excursions. We had a great vacation, but i would not return to this resort. I think there are better resorts out there.
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Jan 01, 2025
Beautiful, clean and safe resort!
This is a great resort for a fun and/ or relaxing getaway. It’s immaculate and beautiful. Two huge pools with swim up bars and jacuzzis and a beautiful beach. Note: even though it says to not reserve chairs, everyone does and you have to get up at the crack of dawn to get a beach chair with umbrella. Pool-by 8 ish to get chairs with umbrella. Bring towel clips to help you keep your towels in place when you reserve. I was in building 8 with garden view and I had a slight view of pool. The rooms are huge and very nice! Lots of space with couch, king bed, desk, safe and lots of hangers and towels. The buildings closest to the beach (6 and 10) are privilege. Privilege is paying more for a butler and closer room to beach. He will also make your reservations for dinner. The reservations thing is annoying for non privilege. They need to find a better way to handle this. The Japanese hibachi and steakhouse are the ones that need a reservation. You have to line up at 7am at the buffet place to make those reservations. Don’t even attempt to get there after 8am because if you can even get a reservation it will be at 915pm. The other restaurants do not require reservations but you have to go there and put your name on a list. The front desk needs to do better with explaining the reservations. They did tell us about the 2 that needed the reservation but it was very confusing about if the others had specific time seatings or if you just go when you want. We ate at Japanese and steakhouse with reservations and both were very good. The Mexican-not so much. The buffet breakfast is awesome. Lunch at buffet is good. The resort has a tram that runs all day and night. Excellent if you are going from beach to front lobby. But it’s not a bad walk. Lots of bathrooms close by. Multiple areas have bars as well. Bring a reusable Stanley cup or similar. That was great for me. Gym is just ok. Not much in there. The spa was amazing!!!! Made a reservation for a combo offer of massage, body scrub and facial for $165. It was 70 minutes long. The massage and body scrub were phenomenal. The facial in the combo offer is not a hydro facial like advertised. It was like an express facial at the end. But the whole experience was at the spa was amazing. Mary was a fantastic massage therapist. They do try to sell you products at the end but not annoying. The entertainment team did a great job all day and night keeping the energy going. Some shows were good and some not so good but always entertaining. The app tells you what is happening all day. Tipping: bring $1 and $5. Not required but I think you should always tip even if it’s a dollar. They work hard to make your stay great. Mikes cafe was the best! Get your coffee there and then go to buffet. Overall we had a great time here and would go again. I wouldn’t say it’s a 5 star resort but definitely 4. What would make it a five star would be better food and better ways to reserve chairs and reservations. Cats! There are few adorable friendly cats throughout the resort. Bring treats if you’re a cat person
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