Hotel Overview
Guests traveling to Occidental Tucancun from December 23, 2021 - December 22, 2022 and staying in a Premium Level room will receive:
- Additional $200 in resort discounts (per room, per stay; applicable services vary by resort; restrictions apply)
- Bottle of rum/tequila/wine in room on arrival (select room categories)
- Room location within close proximity to the beach (based on availability)
Featuring a bigger and better than ever beach area with palm palapas overlooking the Caribbean, this resort resides in a central location of Cancun's world-famous hotel zone. Only 25 minutes from the Cancun International Airport and five minutes on foot from the shopping center La Isla, Occidental Tucancún is the perfect spot for active families looking for an entertaining, affordable vacation or couples looking for a hotel close to the legendary nightlife that Cancun has to offer.
Check into one of over 300 well-appointed rooms, decorated with a Mexican touch and featuring incredible views of the turquoise waters of the Mexican Caribbean and the Nichupte Lagoon.
You will always be satisfied with the variety of cuisine in the four themed restaurants. During the day, swim up to the pool bar for unlimited domestic drinks. You can lounge by one of three fantastic swimming pools, join in the daily program of fun activities or try your hand at watersports. It's all included! This laid-back hotel offers an unparalleled all-inclusive value in the heart of Cancun.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12520 reviews
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Nov 27, 2024Just ok. Won’t go back
Booking agent needs reviewed for his practices. Treat Americans better. Brown water in sinks and average food.
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Nov 26, 2024100% recommend this beautiful place!
This hotel is so beautiful, and their staff makes it the perfect spot for a nice, romantic and fun vacation. Excellent location, many pools to enjoy, very clean! And the variety of food throughout the day, was plenty for us!
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Nov 21, 2024
Perfect for us.
We read several negative reviews and were a bit concerned. This resort was absolutely perfect for us. I emailed a request for a balcony and king bed in advance and they were honored. There was a mix up over the rate and through email and the front desk everything was completely straightened out. The beach and pool areas are terrific. I understand some complaints about the food, and if you are a foodie it may not be for you but we found plenty to like at the buffets and the Italian and Mexican ala cartes were very good compared with a multitude of all inclusives we have visited. Staff work very hard to upgrade and we saw many renovation projects going on during our stay. Bartenders and drinks were very good, and staff overall were very friendly and helpful. The rate was incredible and I would definitely return.
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Nov 18, 2024Not our cup of tea
We came from Barcelo Maya Colonial one week ago. What a mistake that was. About same weekly price for AI for both resorts. We thought that Cancun is more nicer than the other. Sure long beach stretch looks great with turquoise water. Once we went to test swim and investigated the corals and stones in the water. There was corals not crazy much but reef walker shoes are must. Waves were also pretty high and for senior travelers too rough. End of the week tropical storm generated eve bigger waves and red flags were shoving dangers in the water. We booked room in Premium level facing the sea. First 3 night air-con work fine, but after that we feel at night like staying in Turkish sauna. Technical staff try to fix malfunction, but no success. Only solution was to change room. They offered similar room from the old side. Air control worked well and it was cool night's except the noice of the machine was loud. 3 different speed was available and I try to put it slow mode. Nothing changed all 3 position = same loud sound. Technical guy came to evaluate the situation and he's response was "No can do". We closed the air-con and used fan and it helps a bit. If it is raining like in our visit outer walkway was wet and stone floor seriously slippery. We hold hand railings all the time and walked like old penguins slowly. Too fast walking quarantined for sure meeting the wet stone floor in close distance. Try to get your room in the middle of the resort if possible. More up means more wind noise's but better views and don't leave any clothes over night in the balcony, they might learn to fly in the night. Food servings in buffet or a'la carte restaurants are just average, nothing special. Next possible visit in Cancun area is not in Cancun, but Maya Beach but still Barcelo branded. We can't splurge resorts with 500 USD per night so we can't comment how much better food experience you will get.
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Nov 17, 2024
No air conditioning
Room had no air conditioning, AC could not be fixed, and it took four days get a new room. Heard other guests having same problem. If you have AC, the beach, pools, food, and location would be wonderful. Avoid the aggressive "membership" sales person.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.