Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12933 reviews
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May 02, 2025Never expected this experience in an all inclusive in Cancun before
First lets talk about the positive: Internet works pretty well in all hotel premises. A la carte restaurant "El Mexicano" has good service and food. Luis Garcia the food and beverages manager was really helpful and in general all people attending guests were very friendly. Then the negative: Food in buffet services is of poor quality and with not much alternatives. Even coffee from the auto machine, which is supposed to be really fresh is a waste. Mostly salads, but no dressing for them. Rooms outdated. I was in a 4 floor from a 7 floor building with two elevators, only one was working during my whole stay of 6 days. Last day the one working stop working so no elevator. At the beach there are sunbeds but no umbrellas, neither shades....few palm tress with no foliage...so no shade. The life savers work from 9am until 6pm before 9am security guards don't allow you to enter the sea because they have that instruction and the same after 6pm....what to go to a beach hotel then....the lifesavers put red flag all over the beach = not allow to enter the sea...but if you walk 200 mts to any of both sides of the hotel, then yellow flags are at the beach and of course you can enjoy the sea....room doors don't seal, so anyone walking or talking at the corridor will be heard inside the room, same if people inside the room are talking....in general the rooms are outdated. The last day of your stay better to leave no later than 1pm, because since you check out not later than 11am, the bracelet given to identify you as a guest will be removed and by that after 1pm none will serve you at the bars or the restaurants. You want to do a reservation for a la carte restaurant, sure, be ready to do a line of people at 7am and starting 7:30am they will start taking the reservations, sometimes at 7:30am they already don't have any available space, so the alternative is to go to a buffet restaurant and be ready to have salad with no dressing. At the bars, don't ask for anything unusual, because they have just the basics; tequila, rum, vodka and whisky...and of course don't expect high end brands. I can assure you, I wont return to this specific hotel and now, will be more careful in regards Barcelo chain of hotels because this one was not a good experience.
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Apr 30, 2025Memorable with wonderful people
It was my first time in Cancùn and this hotel made me want to come back. Thank you Jose Perez and Yolani for making our stay memorable.
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Apr 29, 2025Total disconnection is your vacation? Very good choice this hotel
Excellent service, attention from all staff, favorable experience, traveling to relax is a very good choice Rooms with very good space, clean beach, activities in the hotel with great value, bar attention to what one wants, common areas for every moment of relaxation, activity and with swimming pools for each of the needs.
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Apr 29, 2025
Good place to enjoy
The hotel is great and has everything to have a good time, we especially thank José Martín for the guest service of the hotel because it facilitated everything and made us feel at home in addition to all the time was attentive to our needs within the hotel , we really liked his attention we highly recommend coming to enjoy the beach of the hotel!!!
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Apr 29, 2025
Best of the worldooo
The hotel is very nice and has everything to have a good time, we especially thank José Martín for the guest service of the hotel because it facilitated everything and made us feel at home we really liked his attention we highly recommend coming to enjoy the beach of the hotel!!!
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