Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Direct access to a beach
- Motorized Water Sports †Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa †
- Tennis court
- Golf †Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12626 reviews
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Jan 07, 2025A Very Nice Stay
We had a very nice holiday there and it had everything you need. The pools and the beach are great. The odd small improvements could make a massive difference to the hotel. The restaurant booking system, the use of the hot plate, and increasing members of staff behind the bar would definitely have improved the experience.
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Jan 05, 2025It was an experience of two worlds…
Fantastic staff on an all fronts. Front desk and serving staff all deserve a raise! The grounds and groomed-beach all lovely. The rooms/decor dated, limited /repetitive buffet and tired linens. There were no poolside snacks…not even a single taco chip. During our stay there was not a single cup of fresh salsa - pico de gallo distant dream. The daily food was disappointing - full stop. BUT the Christmas Eve buffet was a total hit! … delicious, all the North American traditional hits. Sadly Christmas Eve only comes once a year.
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Jan 03, 2025Xmas stay with my teenage son
We got a great room with a terrace on the 2nd floor overlooking the water. The best rooms in the hotel in my opinion. We loved the value for money, the Italian restaurant was our best food choice, food available 24/7. Staff were all lovely. The gym is small but great , clean and has all you need. Staff all work super hard, bar, room cleaning, restaurant and so on. All excellent and try to make the holiday good for everyone. We had an issue with our original room which they resolved to our satisfaction. We had a great stay and the location on the beach and near all the shopping malls is just great for all the family.
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Jan 03, 2025
Buyer beware
Although it was an overall good time spent with family, there are definitely some downfalls of this particular resort. The best part of the trip were our servers at the restaurants and bars. If you make a requet regarding rooms being located near one aother, don't hold your breathe.
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Jan 01, 2025Worst resort ever!
Worst resort I have ever stayed at in Mexico in 25 years. Food was awful, service was horrible as ther was not any at all . Bar served drinks in paper cups and was marginal at best . Cups were rinsed off and reused to other people. Common bathrooms were discusting . No umbrella or shade I. The beach as well as zero service was available for any drink service anywhere on the property. They charge 500 peso upon arrival for a apparant environment fee . This is a 2 star at best place . I would have preferred a hostel and to source my own food and drinks off site . I will never again revisit this place. It’s very very disappointing! Save your money and book elsewhere!!!! I went wigg to my 2 kids and all of us were hard pressed to eat anything there . All food was cold and quality was inedible!!!!
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.