Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5412 reviews
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May 02, 2025Un poco más de limpieza en los pisos en zona de picina y bar
Más limpieza en zona de picinas y bar ........más variedad en los shnack ...........mejorar el restaurante italiano
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May 02, 2025Bonito lugar, pero necesitan mas personal
Bien las habitaciones y las instalaciones en general, la comida es regular (no se compara con la de otros hoteles de la cadena). Para nada vale pagar nivel Premium, las bebidas son de mala calidad y ni siquiera hay servicio a las mesas o sillas de la piscina, hay que hacer una fila muy larga en el bar. El personal es amable pero se les ve que toman largos turnos y dejan de atender bien.
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May 01, 2025Poco amables y cero preocupados por el cliente
La amabilidad de los empleados fue casi nula, los pedidos en recepción no fueron resueltos y cuando se resolvieron, con muchas equivocaciones, no dejaron que las 12 personas que viajábamos juntas nos sentáramos juntas pero si dejan reservar todos juntos, extraño, el licor que utilizan para los tragos es de pésima calidad y de dudosa procedencia
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Apr 30, 2025Tranquilo y romántico
Mi visita a Occidental Tamarindo fue por decir algo una experiencia muy agradable, desde recepción hasta el servicio de restaurante muy atentos y educados. Me encantó la comida de los temáticos tanto de Restaurante Italiano como del Japonés. Los niños se divirtieron mucho en la piscina y nosotros viendo esa puesta de sol tan bella
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Apr 30, 2025Nice part of Costa Rica-Occidental needs improvement
Go ahead and enjoy this resort, but set your expectations and do not purchase "premium". This is an all inclusive resort. The food in the buffet was just a bit better than mediocre. The beer was fine, but the alcoholic drinks were well below mediocre. You might expect that the main bar at a beach/pool resort would be properly staffed with knowledgeable mixologists and the inventory would be sufficient to handle the guests known to be registered for any one day. This is far from reality. There were long lines and poorly mixed drinks by too few staff. To add insult, we purchased the "premium" package which supposedly gave us access to higher quality of alcohol than the cheap versions. This was a waste of money. Don't purchase "premium" for good drinks. It won't happen. We were told "I don't have any premium liquor at this time, wait and come back later". The alternate excuse was "we don't have it at this bar, you'll need to go to the lobby bar" (which was closed most of the day). Lastly, the excuse that was the straw that broke this camel's back was when they told me there was a maximum number of times any one guest could ask for premium. We were never told this when purchasing premium. I said to the bartender "My wife and I are here with another couple who are also premium, I'm not drinking these all myself". Basically, I was told to send my wife to the bar instead. That's unacceptable to me. Just don't pay for their premium and have your expectations set at average and maybe you won't be disappointed. The beach location was good. We watched surfers almost every day. I walked along the beach 4-5 miles for exercise each morning. It was peaceful, safe and beautiful. The pool was clean and nice and there seemed to be an adequate number of lounge chairs. Pool towels were provided. There was a handy snack buffet nearby. Our room was nice and big, but we reserved a room with a King bed and there was no King bed room available, so we had to settle for a room with 2 double beds. The bathroom was a very nice size and it was clean. We did have an air conditioner issue and a toilet issue, but they fixed them quickly after we reported the problems. Guanacaste Province: This is a dry tropical forest. This is not a green lush rain forest. We had to ride about 3 hours to experience a rain forest. Consequently, we enjoyed NO RAIN while we were there and the temperatures were from 73-90 degrees Fahrenheit. We found the people in this area very friendly. Tamarindo: To get to shops and restaurants was easy. It was a $5-$6 uber ride. We enjoyed beers at Witch's Rock Surf Camp and a lunch on the beach nearby. No monkeys at the resort, but reportedly (we didn't see any) there are crocodiles nearby. There are everyday sightings of raccoons and Iguanas. Overall, we had a nice trip. I didn't let the alcohol situation ruin it...but since my expectations were higher, there was disappointment and annoyance.
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