Hotel Overview
Guests traveling to Occidental Punta Cana from December 23, 2021 - December 22, 2022 and staying in a Royal Level room will receive:
- Additional $200 in resort discounts (per room, per stay; applicable services vary by resort; restrictions apply)
- Room location within close proximity to the beach (based on availability)
Dining venues are plentiful with 10 restaurants (both a la carte and buffets) offering an array of sumptuous choices and themes. You'll notice details in decor pertaining to each restaurant's ethnic inspiration. Another unique feature is an upper-esplanade of open-air kiosks with tacos and ice cream, snacks, and samplings of Brazilian meats. A large terrace with tables and chairs overlooks the entire resort.
Enjoy unlimited beverages in seven bars, and non-stop activities around the resort. Tennis, water and land aerobics, volleyball, water polo, a scuba clinic, and non-motorized watersports are available. Lounge at the three pools and swim-up bar while kids are busy at the Kids' Club (ages 4-12).
Upgrade to the Royal Club for more exclusive room accommodations and VIP services.
Location
Punta Cana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11263 reviews
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Dec 28, 2024Christmas in the DR
We had a lovely time here for Christmas with friends. 12 of us in total. Amazing service from Josiphina at the beach bar/ restaurant. She would bring trays of drinks to us on the beach. Our butler Carlos booked all of our dinners for us before we got there and gave us the gala dinner in the buffet for Christmas Eve which was amazing! He was always happy to help with any questions we had. So much fun and a wonderful time here
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Dec 27, 2024Beautiful resort, but severely lacking on food prep basics
We spent almost 2 weeks at the resort, first week on the main resort, and the second week we upgraded to Royal. Not sure how the ratings are determined for these hotels, but I would not classify this as a "5 star" by any standard. If you are coming with 5- star expectations you will be disappointed. However, if you book in advance, you are also not paying 5- star rates ( for those who do not book in advance it will be closer to price point of 4-5star, and in my opinion overpriced for what you get). Positives: 1) the property is beautiful. The beach is stunning; wide, clean, powder white sand, and just beautiful with the tall palm trees. They also nicely maintain the common spaces, walkways, landscaping is gorgeous. Note: this is the Atlantic side, so ocean can be rough. 2) Most of the staff is helpful, and try to speak English. 3) Pizza and tacos are great for late night snacks, and probably the best food option for quick meal. 4) Upgrade to Royal, it's worth it. Much more private, and slightly better food in the restaurant, and definitely better service. Negatives: 1) Our expectations were realistic regarding the food. We always found something to eat in the buffet, but it was average to low quality, and nothing really had flavor. Would be nice if they served some other meat besides pork chops and chicken. 2) Our main issue regarding the food was they do not understand basic food safety and preparation. They need to train their chefs, cooks, everyone in the kitchen on cross contamination, mixing meats with vegetables, dairy with non-dairy (dangerous for those allergic). The cooks preparing the omelettes in the morning reuse the same bowls for veggie omelette as they do for those with ham, meats etc. Not good for anyone with dietary or religious restrictions. I also do not eat dairy or ham, but had cheese and ham in my omlette more than once. They also prepare vegatables right next to where they are grilling pork chops, using the same spatulas, etc. Raw meats left next to cooked food, etc, etc. 3) Very bad AC in rooms, both Royal and non-royal rooms. 4) No shade on beach, only palm trees. The trees are beautiful, but make it tricky to find shade. Royal side has shaded area. 5) All rooms need a good renovation Overall, our trip was good because we tried not to let the food situation ruin our trip and got slightly better when we upgraded to Royal, and we also reset our expectations. This is barely a 3.5 to 4 star resort on its best day, and only 4 star if they improve the food situation.
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Dec 27, 2024
GREAT EXPERIECE I WILL REMEND THE HOTEL IS WY 5 TIME THERE
TEAM RECEPTION SR. DANNY RAMOS LOBBY WAITER MARIA REYES BARTENDER AT THE TERRACE WILLIAM BREAKFAST STAFF SUPER GREAT SERVICE ,GREAT SERVICE, THE ROOMS ARE CLEAN , THE PERSONAL ARE SO FRIENDLY. WE LOVE ALL RESTAURANTS BEST ONES ARE ORIENTAL,CARNES Y MEXICAN. WE LOVE THECTERRACE PIZZA AND TACO PLACE, WE ARE GOING BACK THIS SUMMER!!
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Dec 27, 2024A Nightmarish Welcome at Occidental Punta Cana Resort
We had made our reservation through ClubOne Hotels, but the resort claimed our reservation had been canceled — something we NEVER did. After spending nearly **two hours**, we managed to get our booking reinstated. Once we re-instated the reservation, the staff told us that there was an issue with our child’s age on the reservation — it didn’t match the age listed in the passport. While this was clearly a booking error, instead of offering a solution, the resort made us pay an **outrageous additional fee** for what amounted to almost the cost of another entire room. The entire situation felt completely unfair and mishandled. We had done everything on our end properly, but the ClubOne Hotels AND resort’s inability to manage basic reservations and their insistence on charging us turned our vacation into an incredibly stressful experience. Instead of offering a solution for the confusion and inconvenience, they just kept insisting that we pay up, with no regard for the stress or frustration they had caused us. I strongly advise against booking a stay here. What was supposed to be a relaxing vacation turned into a nightmare, and I will never recommend this resort to anyone.
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Dec 26, 2024Not a place for a foodie
I never write a review whilst still on holiday. I try to enjoy my time. This time I was compelled to write: Resort is ok, the beach is beautiful, the grounds are beautiful and well maintained. The staff are friendly and entertainment staff try their best, but staff English is not good. The beach has plenty of sun loungers and shaded areas by the natural palm trees, but the sun loungers have seen better days, quite dirty and old. The rooms are dated, the wardrobe doors can hardly be open, the power sockets do not work by the bed side. The WiFi is non existent, only in the rooms, elsewhere either no signal or very very patchy. Not that you need it but you do want it. I walked past other resorts this morning and most have very strong WiFi on the beach. The worst parts, It took almost an hour to check in, no welcome drink, our suitcases had to be fetched back as they won’t let you go have a drink they want you to go with them to the room, even when we gave them tip upfront. The food is terrible. Busy in the restaurants, flies on the food, they mix meat and non meat utensils and plates when making omelette, ham pieces in vegetable bowls. Waitress was putting us at a dirtly tablecloth table, she looked like she couldn’t be bothered to put a clean tablecloth for us. My son and I got a diarrhea on the second day. Fruit is not sweet, some can be. Our Christmas dinner was not very nice. Very basic food. There are seafood stations but it looks rather uninviting. If you are a foodie then this hotel isn’t for you. We didn’t leave any money for the room maid on the first night and our towels were dump and we had no foot mat. The soaps and shampoos are provided but have no smell to them.
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