Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7922 reviews
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May 03, 2025Fantastic Experience
This was our first all inclusive to stay at after doing several cruises together. We didn't know what to expect but were pleasantly surprised with the quality of service, food, etc. The staff was extremely attentive and gracious. Whenever we had any issues in our room the staff was VERY quick to take care of us! Even their chief of security was great when we couldn't get our safe open. He was there quickly to help us out. The dining staff was so kind and attentive and all staff on the property were this way. You can tell they are well trained! Most spoke good English with a handful of exceptions. The nightly entertainment was a little lame, but we didn't come for that anyway. The staff worked very hard to take care of the grounds and the room and they were exceptional! There's plenty of activities to do in the area, but there's a nice beach here and lots of daytime activities if you just want to stay on the property. They do have a car rental office on the property if you don't want to have a car for multiple days. Although the property is very large, there are rides to and from venues if you request them. For my wife and I in our 60s we just liked getting the excise that our bodies needed. Overall, we had a great time and recommend this to anyone!
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May 02, 2025
Honestly what more could you ask for
My room was in building 23 if that tells you anything--overlooking the bay. It was beautiful, like in a movie. All of my food was free and delicious. There were two pools. There was a shuttle if you wanted one--I went during the dry season, so I used the shuttle a lot because it was hot. The room was all-inclusive so the food was free and you could eat at the Oriental and the Italian. There were tours to sign up for. It's better to rent a car to do Mount Verde--remember that I said that. Just don't go without people you know. That being said, Mount Verde has the highest bungee jumping. The tours were good, but don't do white water rafting during the dry season because the rivers are low. For one week I spent $1800 plus tips to stay in Costa Rica, have delicious food available to me, have friendly people around to do stuff with, have pools to hang out in, and tours to do if I so chose, games to play and events to do, and music at night. I didn't have to leave the resort if I didn't want to but I was there alone so I left and did tours and stuff. I attended my buddy's wedding at another resort while I was there. The only negatives were there was limited access to water when you really needed it and it took forever to get any, and there was no way to break my cash down into $5's and $10's so I tipped a bunch of people $20 bills but I ran out of money faster that way and could not tip everyone. I would say if you go here, go with friends or a partner, don't go alone, and you will have all that you need for a week.
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May 02, 2025
Highly recommend
This resort was excellent. It went above and beyond to make sure that we were happy. While the stairs are a bit of a doozy to get anywhere, the showers a bit lack luster, and the buffet was a bit monotonous, this resort has many more positives than negatives. The service staff was amazing. The women in the premium bar were always attentive and helpful. Oscar and his friends at the pool bar always ensured you had a full glass. The men at the Italian specialty resultant worked very hard and were quick and kind. The buffet, while being similar every night was delicious and hot with the nicest staff. The activities people always had something planned. There is something here for everyone. We enjoyed the free kayak tour with Roger, the specialty restaurants, and especially all of the drinks. While the excursions cost a bit of money, we did the rainforest/waterfall tour and felt it was very worth the money. The guide was wonderful and we saw a lot and got to go several places. This resort is well maintained and everyone is so kind. My husband and I would highly recommend this place to anyone. It’s gorgeous and such a great experience. We hope to be back.
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May 02, 2025Occidental Papagayo
When we arrived at the hotel, the view of the resort was breath taking. Over looking the ocean, the mountains and all of the amazing wild life. Although, after a three (3) hour wait in the lobby without drinks or food, it got a little hot and humid which made it overwhelming. The heat was heavy and we wanted to drop off our things in the hotel and use the washrooms. Our arrival was unexpected to them, they didn't have our reservations or any of our information. The maid service is hit or miss, some days you got towels and other days we had to go ask for towels. Same with stocking refrigerator and coffee supplies. Our bathroom windows were unlocked, anyone could climb it. The AC unit leaked for the first two nights and we had cold water in our shower. The food selection was bland and was very repetitive. Staff was very friendly, but some were not trained properly. When needing emergency help, they never showed up! The quality of the beverages could be better.
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May 01, 2025
Entretenimiento Yasniri
Excelente servicio de Yasniri de entretenimiento sin duda alguna hice unos actividades con esta chica arquería, clases de baile, y karaoke en la noche muy divertido demasiado amable y divertida yasniri nos hizo sentir muy cómodo se gano mi corazón y el de mi esposo la queremos adoptar jajaja volveremos pronto y esperemos volver a verte yasniri sin duda entretenimiento tiene una animadora fuerte Y en la playa mi esposo recibió unos masajes 10/10 y super tranquilo nos gusto apenas para nuestra edad queríamos tranquila y lo encontramos gracias occidental papagayo
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