Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12465 reviews
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Mar 10, 2025Hotel is run down but Staff was amazing!
Okay, so upon arrival I instantly regretting booking this hotel. I had reserved a room with two beds and we received a king with no chance of changing it. The resort is situated next to a marina with tons of boats coming and going in the early hours, and into the evening, and basically all day. The beach area is SUPER small. The hotel is very outdated, dingy and smells musty. I paid $80 USD for 2 bottles of Sunscreen! After the initial night I actually called Apple Vacations and tried to get moved to a different resort. Food choices were lacking as well - and with allergies that can be pretty discouraging. I ended up speaking with one of the restaurant Sous Chefs and she hooked us up with a Gluten Free menu which helped ALOT. The staff is amazing at this resort and really took care of us. They even had a Superbowl party and snacks and played the game on a huge projector near the pool. So yes, it wasn't up to standards in certain areas but the staff and their attentiveness made up for what was lacking for sure! If you are looking for a quite beach retreat, stay out of the Cancun hotel district for sure!
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Mar 08, 2025The staff makes it a great hôtel
When we arrives the lady at the desk was not really nice and did not feel welcome so I wasn’t sure about my choice of hotel… but all the other staffs were VERY nice and helpfull. I have to give a 5 stars for two of the buffet staff Alberto Gill was welcoming and so much fun to chat with 😁 and the pizza cook had always a huge smile! We got 2 connecting rooms, they are nice and spacious and clean. The Hamac on the balcony is a fun touch. Food at the buffet was good, i wish they had more tacos! We were there 8 nights and only had tacos twice. The beach is not great, but also not crowded wich is good. For me it was not a deal breaker, but the Gasoline smell from the hôtel jet ski did botter me alot. Next to the hôtel you can take the ferry to one magnificent beach but it’s overcrowded, a must see in my opinion. Animation is good, everything night something different, karaoke night was awfull to listen to even from the room, but this is not the hotel fault. The animation team at the pool and beach was fun. Overall it’s a good hôtel for the price mostly because the staff is very nice.
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Mar 06, 2025
Chill, cheap vacation spot with options for fun
We loved staying at Occidental Costa Cancún! The staff went out of their way to make our stay enjoyable, safe, and fun. The buffet food is great (vegetarian friendly), and we loved our servers Vanilly, Alfredo, and the hostess Maria Jose. There are many activities every day throughout the day and night, giving you endless entertainment. There was no need to ever leave the resort, but there are people on property that can help you with going wherever you want to go (promoters + activity people). The entertainment crew including Gio and Laura were so high energy and engaging. We loved our daily zumba dance classes! The drinks are great, and there are options for everyone. All of the bartenders were very quick and kind, especially Lucio at the beach bar. The barcelo drink was a group favorite! Each night the staff sets up a stage with a show (Michael Jackson, magician, dance party, etc.) which kept us busy and made the nights very enjoyable. As a group of young women, we felt safe at this resort. The resort is definitely kid friendly as well. There are plenty of chairs at both the beach and pool for whichever you prefer! Rooms themselves were standard, good for sleeping and showering, but otherwise we didn't spend much time in the room. Overall, we would recommend this resort to anyone looking to have a relaxing vacation with some fun resort activities for a good price.
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Mar 05, 2025Occidental Costa Cancun week stay in Feb 2025
Great one week stay with a great price. Very clean resort. Check in and check out was very efficient. Room was very nice with a comfortable bed and great air conditioning. Hot water with good pressure. The food was very good. Enjoyed all three a la carte restaurants. Pool, only one but large , clean with lots of chairs. Good music and poolside entertainment. Many families with children enjoying the pool. The beach was small, not very deep or wide, with plenty of chairs. Ferry boats and catamaran tours situated close to the beach. Walking 3-4 km north daily, this beach was very similar for the area going north. Would stay here again. Had a great time. The price was right.
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Mar 05, 2025
Wonderful place that I would go back
Only bad thing to mention was the beach is small Every other thing about this amazing resort is what I would chose for a vacation getaway
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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