Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7248 reviews
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Mar 27, 2025Everything is going to be ok!
First off, I wish I could give a 3.5 - between average and very good. It was good. I have travelled many times to different Carribean destinations. I was very scared after reading all of the negative reviews about the food and I can honestly say the food was fine. Not amazing or spectacular but ok. We were very careful with what we ate - nothing raw, sushi, or salad. I would not recommend the buffet for dinner - we had to eat there the first night and we were definitely underwhelmed. The a la carte restaurants were better for dinner so make sure to book those exactly at 9am. Overall, my biggest fear - the food- turned out to be ok. Nothing amazing but I know that we are in the DR and on a resort. Our room - flat swim up suite - was nice and clean. There was minor wear and tear but I chose not to focus on that. The whole resort was very clean. The staff was friendly and we had no issues with pushy conceirges trying to sell timeshares. We did the PJ Jam breakfast (upscale buffet with lobster), Ninja Turtle Dinner (also upscale buffet). No issues with check in and we had glasses of champagne upon arrival. We had requested side by side rooms (I was travelling with my brother's family) and we had no issue with that either. At one point, we arrived at our room after a day at the beach and the AC was leaking. I called the front desk and a repairman was there within 30 mins and after he was completed, he called housekeeping to come clean up the floor. The water park was fun for the kids. We had a 6, 7 and 11 year old with us. The 6 and 7 year olds had lots of fun but the 11 year was maybe a bit old. The waves were big but our girls were a little older and loved jumping in the surf so that was no issue for us. Suggestion: have a few food trucks near the beach so you can eat there. Also, as a non-beer drinker, I would like liked other forms of alcohol in the room (mini bottles of wine, etc...) Overall, if you have booked already and you're feeling nervous by the reviews as I was, do not worry!
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Mar 27, 2025Nice and Pleasant stay!!
OK I went from March 19th to the 26th. The Main reason for 3 stars is we didn't have hot water till Sunday night ya crazy and we couldn't get answers on what the issue was I assume the boiler was down but for a 5 star resort surprised there wasn't a back up. And the app for the resort could only be used on an Iphone. I traveled there with a 4 and 6 year old! It's an older resort so there is wear and tear. In the room we had a couple issues we had a Nest Swim up suite and the sliding door was very hard to open, my wife had a difficult time sliding it over. The shower wasn't working properly but that was fixed and a couple other minor things nothing to really complain about. The Maid service only topped up the water in the fridge if you wanted anything else like coke or whatever you need to call concierge. They had many employees that really couldn't talk English. I read that in other reviews. But they were very friendly and tried their best to help. My child had a Peanut allergy and they gave me a piece of paper to show people because some of the employees didn't understand what we were explaining to them to make sure things were not in contact with Peanuts. For the restaurants you could only book the restaurants once and that's it so that was disappointing. The food was OK I haven't been to an all Inclusive where I can say the food was out of this world. It is what it is... The grounds were clean the main pool was nice. All in all wasn't a busy resort so you didn't need to bodyslam people for chairs around the pool. But if you want the pool side ones you need to go out and save them around 7am then you get to see the beautiful Sunrise. The 2 water parks were awesome the kids liked them. They had Character pop up so you could go take pictures with certain nickelodeon characters. Which was nice. We didn't spend the extra Money on the Character Breakfast or Dinner.... I don't think they should be charging for that it should be like the other restaurants that you make a reservation and you are only allowed it once. We booked one of the Cabanas at the main Water park and that included butler service so they brought food and drinks to you all day! That was nice. I read on some reviews about mosquitos and Sand bugs. We didn't have those issues. It was breezy there everyday so that might have kept the mosquitos away and my kids played in the sand and had no issues with being bitten by anything. The ocean was great. Some seaweed on the beach. I did tip everyone that served us and they were very appreciative of that. Other then that we had a great week of rest and relaxation with a 4 and 6 year old.
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Mar 25, 2025What does hospitality mean?
We just returned from our vacation on Saturday, March 22nd. While the facility was nice and offered great nightly entertainment, our experience fell short of expectations. When you take a vacation only once a year, you hope for attentive service, especially at a resort. Unfortunately, we noticed a significant disparity in how Spanish-speaking guests were treated compared to English-speaking guests. They definitely preferred Spanish-speaking guests better. Service was either extremely poor or nonexistent. We had no hot water in our shower for the entire week, which was particularly challenging since we traveled with young kids. When we inquired about the issue, we were told there was a problem and that it would hopefully be fixed by the end of the day. This turned out to be untrue, as we received the same response daily until our departure. Additionally, my family requested water and had to wait about an hour for it to arrive, during which time I ended up getting it myself. The restaurant reservations had to be made through an app that was inefficient, and it seemed they had more guests than they could properly serve. If you weren’t able to secure a reservation between 9:00 and 9:30 am, you were likely out of luck. The buffet was chaotic and unappealing; I would have preferred dining at a Golden Corral instead. Overall, we did not have a good experience, but I hope others have a better one. Suggestions to Improve Guest Experience: Enhance Communication: Establish a dedicated team to assist English-speaking guests, ensuring clear and effective communication. Value Tourism: Recognize and appreciate the contribution of tourists to the local economy; fostering a welcoming atmosphere can enhance their experience. Streamline Dining Reservations: Increase the number of available restaurants and eliminate the need for a complicated app. Consider having a friendly concierge to assist with reservations directly. Ensure Functioning Amenities: Regularly check and maintain amenities, such as hot water, to ensure a comfortable stay for all guests. Consistent Mini Bar Refills: Make it a standard practice to refill the mini bar daily, creating a welcoming environment for guests. Simplify the Complaint Process: Streamline the complaint process to make it easier for guests to voice their concerns, avoiding bureaucratic hurdles. Improve Buffet Quality: Focus on enhancing the buffet offerings to provide a more enjoyable dining experience. Foster a Positive Attitude: Encourage staff to smile and engage genuinely with guests, as kindness can significantly enhance the overall experience, especially in a tourism-driven economy.
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Mar 24, 2025Your Must visit if you have kids/teens
This Hotel is greaaat! From the entrance-lobby-check in and restaurants with their welcome drinks, to the super clean and safe pools and the delicious cocktails in all bars. My 8Yo son loove the bar near the lobby with the game machines. The Staff is super friendly Julissa Santos Host our stay and make sure we had a blast, yes we did! Can't wait to come back again 5 super
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Mar 23, 2025
Amazing place
Our stay at Nickelodeon Hotels & Resorts Punta Cana was absolutely fantastic! My two kids had the time of their lives, especially at the water park, which was an endless source of fun and excitement. The ice cream and coffee bar was a true delight—perfect for both kids and adults! The staff was incredibly attentive and welcoming, making sure we had everything we needed. I was also pleasantly surprised by the impeccable cleanliness of the bathrooms, which added to the overall comfort of our stay. This resort is a perfect getaway for families, and we will definitely be coming back. Highly recommended!
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