Hotel Overview
Property Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9208 reviews
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Nov 21, 2024Nice hotel with very friendly staff
The Hotel is very nice and clean. The Food is good there is something for everybody. The Staff is very friendly: es como una grande familia. Especially Jorge and Maxuell(our personal concierge), Wander,Adolfo and Rosalia at the Bar in the Lobby and of course the whole animation team* and the Artists are very good. I would recommend this hotel to my friends to go and visit. *Oscarlyn, Yefri, Claudio, Yailin, Miledys Marta exelente good teams 🏝️🏝️🏝️🏝️🏝️🏝️🏝️🏝️
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Nov 21, 2024
Great overall experience
Came here for a girls trip. Great overall experience. Because of our group size, I think, we were given concierge's Fernando and Rebecca. They both were excellent. Fernando was so sweet, always a huge smile, excited to see our group. He was great, super nice. Rebecca had a beautiful smile, talked to us, made us feel at home. We got upgraded from a twin double room to a king suite which was really nice! Bed was firm, very comfortable. Coffee bar great. Breakfast and lunch were great, so many yummy options (omlette station a favorite), ripe fresh tropical fruit. Water and coffee could come quicker per service people. Drinks at most bars weaker than in the US, I think that's pretty normal for resorts, but honestly it didn't bother me. Service great, Maribel at the pool bar was so fun, great service. Noon pool aerobics super fun ( don't know the guy's name that led it but he was great, fun, talented dancer). Beautiful fine white sand. In the ocean, ugly rolls to keep the seaweed from coming more ashore, I think, so can't be helped, but that wasn't as nice a view. Walking along the beach was nice, felt safe. Beach area great mix of sun and shade. Beautifully manicured property.
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Nov 20, 2024
Wonderful location for a relaxing vacation
Great food, the buffets have quality food and many options to choose from. They have a large variety of delicious fruit - the passion fruit, pineapple, papaya, and bananas were my favorites! The staff are very friendly and accommodating. The rooms are comfortable.
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Nov 20, 2024
Fantastic location lovely lovely lovely
I think we wouldn't have had the experience we had if it wasn't for Rebeca. For the 10 days we were there she mad us feel like we belong there and for me I've had great experiences but Rebeca I just might have to take her way from you lol but truthful Rebeca mad it happen
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Nov 19, 2024Concierge was not attentive
The place is nice as well as the service provided by all the hosts and servers. I purchased The Level package and didn't get the Level service. Especially for premiums drinks you had to go to certain bars because not all bars in the establishment honor your wristband. We was given a concierge and he was not detail oriented like my friends concierge Darwin. Based on what my friends told me Darwin went above and beyond unlike "Edwin G" at times we seen the guy and he never acknowledge us. Even at the end of the stay we had to get bring our own luggage downstairs and airport transportation was not even set up by him. Unacceptable
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.