Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2805 reviews
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Apr 09, 2025Great first trip to Puerto Rico, Outstanding Property!
Beautiful property, staff is outstanding at every level and the food/drinks are excellent. Choice of pool or ocean as it has it's own beach. Free activities daily for kids and adults. We had a free Salsa lesson to ourselves! Rooms were very clean and great design. Bed was super comfortable. Every one has it's own balcony/patio. Rooms are in easy to access 2 story buildings. It does rain - for maybe 10 minutes a day when we were there at the end of March, beginning of April and they were thoughtful enough to provide an umbrella in the room. They will also come an pick you up anywhere on the property and take you anywhere you want to go with a simple phone call or request to a close by staff member and we did not ever wait for longer than 5 minutes for them to come, so be ready when you call. If you are going to Puerto Rico, I cannot recommend them highly enough.
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Apr 09, 2025Know before you book
Just back from a 4 night stay. The night before our last day, we asked for a late checkout. We were told to call the morning of to see if they could accommodate. So, we did, and were told, “yes…for a fee of $25/hour.” I’ve travelled many places, and this was a first. Either you can or cannot…never, “yes, but for a fee.” Hyatt, was this really necessary? Leaves a bad taste for sure.
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Apr 08, 2025
Fantastic hospitality!
We had such a great experience with the staff! The front desk was helpful and accommodating and requests were handled in a timely manner. A few exceptional staff members stood out- Luis at the hotel pool was fantastic. He helped us out twice, both by the pool and by the beach and both times he was incredibly kind and friendly. He would always come by and say “ hello, family!” With a big smile and just was a pleasure to meet. Raymond and Brian at the lobby bar just completely made our last night! They were so friendly, so helpful when we needed to get a quick food order in before closing and shared so many cool/ interesting facts about Puerto Rico. They really helped make our last night there special. The beds were comfy, the amenities were great, spa was a bit small but had excellent services. Would definitely visit again.
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Apr 06, 2025
Relaxing in paradise
Kids Club was amazing, especially Nanette Rodriguez!! She entertained the kids all day and was so kind and compassionate to my kids!! The pool here is the largest pool I’ve ever seen with these beds in the water to lounge on. Plus the beach is so beautiful and not crowded at all. Beautiful sunsets!!
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Apr 06, 2025
Excellent service
Nanette Rodriguez is so excellent with kids! She is very attentive, helpful and makes everyone feel very welcomed. She answers every question with a smile, extremely patient and friendly! As soon as my daughter meet her in the kids center, she gravitated towards Ms. Rodriguez with ease and no issues!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.