Hotel Overview
The first-ever adults-only Island Reserve experience is coming to the Riviera Maya, and you have exclusive access on booking your stay. Opening in January 2023, Margaritaville Island Reserve Riviera Maya will offer all the island vibes you can handle, with top-notch bars and restaurants that open directly onto the pool — including Mexico’s first and only LandShark brewery. Every moment of your escape is elevated with unforgettable pop-up events, live TropRock performances, and plenty of laidback luxury.
Location
Riviera MayaProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1071 reviews
-
Dec 19, 2024Great if you're aware there is no beach
We're wrapping up a 6-day stay at the Margaritaville and overall it was fine, with one major negative. The resort is only about a year old, so everything is brand new. I love the Key West and parrot-themed decor. Our room was very comfortable but maybe a little too high-tech -- we called the front desk on our first night to find out how to turn off the light under the bed. It turns out that it goes on by motion sensor when you get out of bed and you have to wait for it to go off by itself, which takes about 5 minutes. We found the food at the buffet to be just okay, but the steak house, brewery, and even the grill by the pool served tasty food. Almost every staff person we encountered was very pleasant and competent. The resort seemed to be maybe 1/4 filled during our stay, so we never had problems getting a table or reservation at any restaurant. Same with getting a lounge chair in any location we wanted. The one major negative? NO BEACH! Whoever heard of going to a resort on the Caribbean without a beach? This was not obvious from reading the hotel's website or even TripAdvisor reviews. It seems that all the reviews that mentioned this issue were written after we already booked our trip. I believe there might have originally been a small beach that was washed away by a recent hurricane. My husband and I were disappointed because this is what we most look forward to on our vacations, but we made the best of it.
-
Dec 19, 2024
Great Location/Resort, but needs more quality staff.
Hotel Resort Review – 4/5 Overall, we had a good experience at this resort, but there are areas that need improvement to truly make it exceptional. Dining: The food was the biggest letdown of our stay. While Frank & Lola’s was enjoyable, with great food and friendly staff, the high-end dining options left much to be desired. JWB, in particular, was disappointing. For a steakhouse of its caliber, the quality of the steaks was subpar. My NY strip was far from what I’d expect at a premium restaurant, and though I felt it warranted a refund, none was offered. Additionally, the reservation system needs to be addressed. Despite 30% of tables being empty, some members of our group couldn’t get in, which was frustrating. More staff should be hired to accommodate guests and reduce reservation bottlenecks. Service: The standout aspect of our stay was the butler service. Freida and Karen were both phenomenal—attentive, friendly, and always available when we needed them. They went above and beyond to make our experience special, and we would definitely request them again on a return visit. Final Thoughts: While the resort has great potential with attentive staff and some good dining options, the inconsistency in food quality and lack of staffing at the restaurants prevent it from being a 5-star experience. If these issues are addressed, it could easily become a top-tier destination.
-
Dec 18, 2024
Butlers overcome other Margaritaville shortcomings!
We stayed at Margaritaville Island Reserve Riviera Maya by Karisma - Adults Only December 7-14, 2024. This was our first visit after historically staying at Exotic Travelers all-inclusive Resorts including El Dorado Royale and El Dorado Maroma. Margaritaville is only 20 minutes south of the Cancun Airport and sits right on the Carribean. Like all Cancun resorts, the weather is delightful day and night even with the lack of sun at times. We had a beautiful room and staff throughout the Resort were friendly. Margaritaville does not have a beach (none) and therefore you are beholden to the three pools. Our butlers (Enrique and Mariam) attended to almost all of our needs including dinner reservations, morning sweet rolls and coffee extra ice and any other favors. Our pool butler Carlos was ever attentive reserving our two pool chairs in the Members Only area daily. Enrique went out of his way on our last two days to be sure every checkout detail was covered including luggage pickup, extended checkout time and private transport to the airport. Dining at Margaritaville was an "average" experience with the overall quality of the food being fair not our usual excellent experience. The drinks at the pool were plentiful but beer choices were scant. We give the Butlers an A+ but the overall experience a C+. Rick and Laurie Lelli Henderson, Nevada
-
Dec 18, 2024Much Needed Time Away
This is a lovely little resort. We loved almost everything. Especially our Butlers, Enrique and Mariel. They were fantastic and really enhanced our member experience. Every attention to detail was met even when we got the wrong room they were quick to find a solution by arranging for us to meet with Ms Kenya. She too was very kind and wanted us to have a wonderful experience. We moved from 191 which was nice to 289 and that room was the icing on the cake. We will be back and will request that room next time. The spa is also a must. Yolanda and Karen were amazing. We had manicures/pedicures then also requested them for a 80 minute massage. This is a must. We loved Lola’s and ordered the seafood tower. Steak night was great and it was so nice to have a sommelier help us choose our wine with supper. All meals we great. Highly recommend catch of the day for lunch. Our only small constructive criticism would be the location for Members Dinner. We’ve been to many and this sadly did not meet what we had hoped for. It was help in a boardroom and the small area for the entertainers made me worry they could get hurt. I’d suggest upper floor where they have outdoor weddings or move to a more open and airy space. Enrique surprised us by decorating our room and acknowledging 30 years married. So sweet. And, our in room dinner with a personal chef was fantastic. There are benefits of membership. We really were treated so well. Thank you to everyone.
-
Dec 18, 2024
Staff service and dining.
Pool butler Carlos (Charlie) was excellent. He was very friendly and helpfull daily in assisting with our needs. All of the staff very very friendly and made our stay very pleasant. My only negagtive was the specialty dining experience of Italian and steak restaurants. I found the buffet better than the "specialty" option.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.