Resort Details

Dining
OnSite Dining
  • Bistro
    Selection of gourmet specialities. Open for dinner, only for adults (18+).
  • Don Jaume
    Steakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
  • El Mariachi Loco
    Mexican cuisine and tequileria with an outdoor terrace. Open for dinner.
  • Flavors
    The Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
  • Il Botaccio
    Italian restaurant. Open for breakfast and lunch for Elegance Club guest.
  • Kabuki
    Japanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
  • Mar House
    Beach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
  • McJestic
    Casual restaurant offering fast-food specialties. Open for dinner.
  • Various Lounges & Bars
    International & Premium selection

    -Piano Bar
    -Lobby Bar
    -Legends (Sportsbar)
    -Theatre Bar
    -Soothe (Swim up Bar)
    -Lively (Swim up Bar)
    -Haven (Beach Bar)
    -Sky Lounge

    Exclusive for Elegence Club

    -Pure (Swim up Bar)
    -Glee (Swim up Bar)
    -Cheer(Swim up Bar)
    -Infinity (Swim up Bar)
    -Moon Bar (Beach Area)
    -Soothe (Swim up Bar)
On-Site Amenities
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf,Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • Water sports†
  • Welcome drink†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Convention Centre†
  • Meeting Facilities†
On-Site Wedding Services
  • Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)

† Fees may apply

On-Site Recreation
  • Children's pool †
    1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
  • Children's program †
    Kids Club located in the Lobby building.
  • Gym †
    Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
  • Pool †
    Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
  • Sauna †
  • Teen programs †
    Teens Club located in the Lobby building.
  • Theatre †
    Theatre for shows and entertainment. Day and night entertainment available.
  • Water activities †
    Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
Off-Site Recreation
  • Golf †
    Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
Off-Site Attraction
  • Cancun City

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6189 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dream Vacation

    We had a fantastic week at Majestic Elegance. We highly recommend upgrading to The Club. The service is exceptional and the club lounges near the beach are very convenient for bathrooms, snacks and shelter on a windy day. The infinity bar and pool for club members has the best bar tenders ( Misael) and waiters (Jose Garcia). Jose went above and beyond with towels being set up in our favorite spot, remembering our favorite drinks and recommending amazing new ones. Joseph and Oliver taught AquaZumba and aerobics every day at noon. I loved it so much! Helped me earn all those margaritas. Our plunge pool suite was beautiful and in a great location as we could get to the beach and restaurants easily. From beginning to end our butler Raphael was incredibly helpful. He brought us specialty pillows, answered questions promptly and kept us informed of daily activities and food options. Our favorite restaurants were the Mexican and the Steak House. The Mexican night with buffet and entertainment was fabulous. Tomas was the BEST waiter that night! We Never went thirsty and he was very kind. The bar tender at the Theater each night was fantastic! He kept us having a great time during the live music each night. The live bands brought incredible talent and provided a wonderful vibe with lots of dancing. We stayed 6 nights and it was absolute perfection. Thank you Majestic staff! We can’t wait to come again.

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful time

    Absolutely beautiful resort. We booked the adult section of the majestic club and couldn't have been happier. For an all inclusive the food was well above average and the drinks were delicious. We arrived later in the evening and one of the bellman, who took us to the room explained what are food options were at that time, assuring us that there were plenty of options at 10:30pm. Surprisingly, the room service food was outstanding and came within 20 mins!! Seaweed was present on the beach, however the tractor was out almost every morning clearing it up, this was not an issue.

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not good.

    Absolutely the worst customer service. The rooms smelled like mold and even with the generous tips they were barely cleaned. Their favorite line was "unfortunately" for any concern you raised. The lifeguards were at the beach 2 out of the 7 days and if you did not go to the beach at 7am you were not able to get any chairs, you also couldn't reserve chairs with a towel.

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful hotel

    Had a wonderful stay, everything was perfect, the food the beach the room, The butler Raphael did a great job. easy to reach and quick response. Also all the people working there have a smile and are there to help you. Special thanks to Alonso the waiter on the beach who did a outstanding service all the week! I will definitely return there

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Resort

    This resort met and surpassed all my expectations. The food was good except for the beach grill, which was horrid. The staff were super friendly and helpful. The hotel was clean and the grounds beautiful. The spa was amazing. The hydo therapy was excellent. The butler we had was the best. Absolutely no complaints. Loved it

    Jan 20, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.









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