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2162 reviews
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Dec 10, 2024Good location but business facilities and meetings rooms need improving
Great location for myself and middle eastern delegates. Efficient friendly reception staff, comfortable bedrooms. Breakfast was reasonable. Lunch was provided to myself and delegates and was well received. Downside was the provision of AV and other facilities in the meeting room. A total of 4 projectors were used before a serviceable one was found. Initially no screen was provided just showing on a plain beige covered wall. Sorted eventually but on the penultimate day of training !
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Dec 01, 2024
L’Occitane Toiletries!
I like the Marriott Kensington for the many eateries and supermarkets along Earl’s Court Road, and Cromwell Road all the way to Gloucester Road. The hotel is modern and reasonably well maintained. I absolutely love the L’Occitane amenities in the room. The continental breakfast at Cast Iron is not extensive, but quality is good. The executive lounge is a nice place to relax, despite not having any natural light; and its evening light buffet is in fact quite good, both in terms of variety and quality. I requested for extra pillows and these were promptly delivered to the room. The staff is generally friendly and eagerly to please. However, most of the rooms here are 22/24sqm, which is quite honestly too tight for a couple. Being lifetime platinum, I felt they could have tried harder to offer me a better room than a third floor room with limited lightflow.
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Nov 17, 2024Breakfast Review
Saturday Nov 16, 2024. Joined hotel platinuum-level guest friend for breakfast in the lobby restuarant before day of sightseeing. English breakfast for two, coffees, bread/croissants. Food was shabbily presented on the plate and of poor quality, not cooked well, The bacon was close to raw, eggs were on the runny side. Croissants/breads stale, certainly been around for more than 24 hours. Service was poor with only one staff member working the breakfast area. The concierge/club room is on the lower ground floor at the back which we visited later to find no offerings other than refrigerator of bottled sodas and a single coffee machine, no snacks / fruit / nibbles.
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Nov 03, 2024Wonderful hotel stay in London
Just returned from London where our hotel was the Marriott London Hotel Kensington. We had a wonderful stay at this hotel! The staff were so friendly and really cared about their guests. They were constantly asking if we needed anything in any way. The room was very comfortable and very quiet even though we were on a busy street. Bathroom was very modern with a shower only which is much easier than stepping into a bathtub. Our room was always done up quickly and it was spotless. They have a restaurant which served a huge and delicious breakfast. We also had dinner here and the food and service were excellent. We would definitely stay at this hotel again!
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Oct 12, 2024
Great Stay at the Marriott
I've lost count of how many times I have stayed at the Kensington Marriott, it was my go-to for business travel for many years. It's in a great location, with lots of transport options, museums, parks, pubs, markets, etc. within walking distance. This was a leisure trip, the first leg of our 40th wedding anniversary vacation. I had informed the hotel in advance, and they very kindly upgraded my room including a lovely hand-written note, flower petals and a tin of (really delicious!) shortbread. Check-in was seamless, my Titanium status acknowledged. Our room was quiet, bed was comfortable. The bathrooms are small at the Kensington, but have been updated. I really enjoyed the L'Occitane amenities and they have great, fluffy towels. I was very happy to see that breakfast had been moved back (from the executive lounge) to the Cast Iron Restaurant since my last stay. They do a great job in the restaurant, excellent service and plentiful choices of food. I particularly like that you can get eggs cooked to order. We also used the Executive Lounge in the evenings, at least stopping by for a drink before going out. Or even making an evening meal of the offerings one night. I'm sure I will be back at the Kensington Marriott. It's a solid hotel in a great location. The staff are helpful and friendly, it's a place where a solo female business traveler can feel quite comfortable.
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