Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Io, Robot
L' albergo è molto bello, centrale come posizione. A meno di un km c'è il Vaticano, Castel Sant'Angelo e Piazza di Spagna. La colazione ottima e la pulizia nella norma. Le stanze accoglienti. Ma c'è un ma. Il personale non ti mette a tuo agio. Ti fa sentire un ospite me nell' accezione negativa del termine. Dovrebbero essere a mio modestissimo parere più empatici nei confronti della clientela. Sembrava relazionarsi con dei replicanti e non con essere umani.
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Smooth stay with friendly staff
Staff members are very nice and I enjoyed my stay. ................................................ The location very convenient whether you want to walk or use the underground. ..............................................
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Good rooms, good location, bad food
Title says it all... Positives: location is quite good walking distance to many touristic sites. Good area. Check in and out were smooth. Staff is nice. Room size is quite good for Europe. Comfortable bed. They give a bath robe and slippers. Shaving mirror and bidet available, unlike many other hotels. Negatives: it wasn't perfectly clean. Some dust was still there. Hair on the bath towel. Shower head loose. Food was terrible (we had a meeting there and food at lunch and dinner was quite bad and small portions). If you're going there for a few days, it's OK. If you're going mostly to be outside the hotel, it's fine. It's not a luxurious hotel, it's just good enough with some minor issues.
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The best hotel in Rome...and a hidden gem.
We stayed here 14 years ago, and it is even BETTER now. Staff was friendly, especially the staff at breakfast....and breakfast was absolutely amazing, as was the entire hotel. This is the ONLY place I would ever stay when visiting Rome. And we will be back!
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Expect to Be Downgraded with No Accommodation or Compensation for Blunder
We were inexplicably downgraded the day we were to check in from the executive room, for which we received a confirmation weeks in advance of our four-night stay, due to some purported "issue with the executive floor." When pushed for an explanation, management was vague and refused to expound upon the source of the problem. Management indicated they were only going to charge us for the room type we ultimately received. After one night, management expected us to pack all our belongings and move rooms, wasting the valuable and limited time we have in Rome to relocate rooms because of their inability to provide the room for which we paid and for which we had been confirmed. I will never in my life stay at this hotel again and will encourage everyone in my sphere of influence in the United States including all my colleagues in the legal community to avoid this hotel at all costs. If you book a room type, you should assume you will not receive it and that the hotel will think they are doing you a favor by simply letting you pay for the downgraded room they provided instead of some more gracious accommodation. When I explained that a reduction in the rate commensurate with the room we were provided was the LEAST the hotel could do, I was looked at with a blank stare from the manager. Incompetence at its finest, and if this is how Le Meridien hotels operate in general, I will never stay at another one in my lifetime. Beyond the problems with the management of the hotel, the walls are paper thin with unpleasant noise all night. The rooms are blazing hot for March with no ability to reduce the internal temperature except opening windows, and the bathroom is one of the smallest I have ever encountered in my lifetime. One of their three tiny elevators was out of service during our stay, and our stay in Rome has been less than ideal. Our Platinum status with Marriott means nothing. I am a Diamond with Hilton, and we consistently find that Hilton provides meaningful upgrades in a way that Marriott simply does not anymore. As an Eagle Scout like the founder of Marriott was, it is a sad shame to see how far Marriott's brand status has fallen. Perhaps the Le Meridien brand is the actual problem and should be removed from the Marriott portfolio of brands. Either way, we will never stay at a Le Meridien ever again after this experience.
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