Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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5* Service
Amazing hotel & service! Thanks to Julio R for looking after us all day on the amazing beach & and for the special treats from the Chef to celebrate my birthday! The JW is such a great resort, very high standards! This is our 7th visit to the hotel! Thank you to the JW Team! And special thanks also to Jose at concierge who always welcomes us back! Thanks Paul & Darek
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Exceptional experience !
Truly extraordinary experience! We had a casual conversation with an employee in the gift shop asking for authentic Mexican snacks. She promised to have some the next day and delivered on the promise with a beautiful basket of snacks! ❤️🇲🇽
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Alfredo is awesome!
Alfredo provided the very best service. Always friendy and prompt. Great service all day and recommended drinks when asked. Recommended Gustino for dinner. Hard worker. Hope to see Alfredo in the future. He makes our stay very enjoyable!
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Pleasant and relaxing vacation
My fiancé and I had a great vacation at the JW Cancun. The service is outstanding and staff is very friendly and willing to go above and beyond to meet all your needs. The ambiance is calm and relaxed - we appreciate that there wasn’t any loud music playing. The adult pool is great and with easy beach access. We liked all the different restaurants and I was able to find great food considering my food allergies - the staff takes food allergies serious and that was a plus for me. Thank you to Efren, Edgar, Antonio, Adriana, Benjamin and Geovanni - among others- for making our vacation so pleasant and relaxing.
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Relaxing vacation
Very impressed with the overall service and friendliness of the staff at The JW Cancun Hotel. My now fiancé and I had an amazing vacation. The hotel has a great variety of restaurants and there are many vegetarian, pescatarian and gluten free options. I so appreciated how all staff cared about my food allergies and suggested different options. The adult pool is great and has easy beach access. The ambiance is relaxing and there’s no loud music blasting - fact that we really appreciated. Thank you to Efren, Adriana, Antonio, Geovanni, Benjamin, Edgar and many others for going above and beyond to ensure a pleasant and relaxing time in Cancun. We will soon be back :)
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.