Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur restaurant in Cancun where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash your strength with the soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a Brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our on-stop-shop is suitable for all of your souvenirs and quick snacks needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillServes authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.
- La 16 SpeakeasyInside Brav?o you will also discover La 16, the first and only Speakeasy in Cancun at the JW Marriott. La 16, named after Mexico?s independence.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Steam bath
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Wet n'Wild
- Dolphinaris
- Cinepolis Cancun
- Planeta Kids Cancun
- Interactive Aquarious
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Kukulkids
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
- Jungle Tour (half day) - On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1289 reviews
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Feb 21, 2025Great Cancun Destination
Great location. Excellent service. Clean rooms. Affordable luxury. Several excellent restaurants on site to choose from. Most rooms face the ocean; so ocean view or ocean front. Pool area can get crowded, so try and get out early. Many restaurants on the strip in walking distance also. Definitely enjoyed our 5 nights stay.
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Feb 18, 2025Great family weekend getaway
First time at the JW Marriott and would definitely be back. The service was fantastic, even before checking in. Staff was very communicative in getting beach cabanas booked. Those cabanas were the highlight- Javier runs the show and the service is top notch. Marcela was so attentive all day. Really the service at the beach and pool are great across the board. I’ve been to many a resort where you feel like you’re flagging someone down to get a drink, not here. Everything came quick and servers were always available. Room was beautiful and well appointed. Service was quick to have the sofa bed made up for my daughter. Gym was great but a little small and hot. Love the smoothie bar post-workout. Food and drink prices were super reasonable, IMO. The breakfast buffet is pricey but very good. My daughter ate her body weight in waffles. Only cons- the elevators had something going on and they were pretty slow. We were only there a few days but if staying longer, I think we would have grown tired of the restaurants, especially with only one lunch option. Definitely recommend and will be back!
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Feb 15, 2025
Cancún JW Marriott
We did the Club 91 package with an Ocean View Club Level deluxe room. 14th floor. We had an excellent experience. The Club 91 staff: Franco, Marco, Ana, Krystal, Eduardo and Chef Luis brought a smile to our faces everyday. Very professional. The food selections in the club changed everyday. Very fresh. The Beach was clean. However, Mother Nature is washing away with some of it. (Rising Sea Levels) We didn’t eat at any of the restaurants on site, Club 91 took care of all of that. We did go walk over to Harry’s one night. Highly recommend it. We would definitely come back to the JW Marriott. My wife and I had one of the most relaxing trips ever. Thanks to all!
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Feb 13, 2025
Top-end JW experience
This is a JW Marriott property on par with any I've stayed at in the US. Rooms are well-appointed, immaculate, and with great views of the ocean. Unlike many hotels these days, room service was 24 hours, served in the appropriate, white cloth manner that used to be the norm prior to Covid. Whoever oversees and trains the staff here deserves kudos - literally every single employee is incredible, fully invested in making your experience feel special. By the time we left, I felt like we were leaving our friends - from the waiter at breakfast to the concierge, to the waiters at the pool. My only - not complaint, but minor note - it is a very low-key and quiet resort. There is literally no music playing at the pool, even in the adult swim-up bar. I appreciate that it isn't a spring break cluster at the pool, but a LITTLE bit of chill music wouldn't hurt anyone. Kind of gives it a bit of an over-50 vibe, which if you're bringing your headphones and just trying to relax, is a big plus. But we would have liked a little bit more atmosphere out at the pool. Very minor note in what was overall a tremendous experience.
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Feb 05, 2025
Club 91 is worth it!
My sister and I stayed at the JW Marriott Cancun Resort & Spa and had the most wonderful time! We actually stayed there December 2023, not March 2024. We opted in to Club 91, and it was well worth it. Ludin, Francisco, Emilia, Alejandra, and Eduardo were so hospitable and treated us so well, we are so grateful for them and hope they are doing well!
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.