Resort Details
- AquaLobby Bar
- CornwallBuffet
- Es Palau
Gourmet
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- ExodusTheater Bar
- Galleon
Steakhouse
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- HemingwayCigar Bar
- KiniroJapanese
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - La Toscana
Italian
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- LuceaSwim-Up Bar
- Port MariaBuffet
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- 24-hour front desk
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Sauna
- Shops and commercial services†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package.
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Beach
- Direct access to a beach
- Fitness center on-siteFun & Fitness Program
- GeneralOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, bocce, gymnastics and table tennis.
- Motorized Water Sports †
For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs
- Non-Motorized Water Sports †
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic and snorkeling
- PoolThere are 4 pools including an infinity pool and activity pool. This property features a swim-up bar.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Tennis court
- Golf location (onsite/nearby) †
18 Holes, Caddy Required
Unlimited green fees, carts are at an additional charge. ($)
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10258 reviews
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Dec 24, 2025Joy at JOIA!
JOIA is for couples only (max 2 people per room), with a spacious bathroom (garden tub, shower, two sinks, toilet), decorated sleeping area, relaxing sitting area, and furnished balcony (couch and hanging loveseat). Mini bar frig is well stocked with sodas, juices, beer, and wine. Snacks (chips/pretzels) and coffee maker are provided. Housekeeping restocks these items every day or so; you can also call for more glass bottles of water. This is an all-inclusive resort with restaurants, bars, and even a coffee shop (open 6am-10pm?). Room service is available, but we didn't use it. Staff is very friendly and helpful. The long stretch of beach is nice for walking. You can also visit Iberostar Selection Suites next door for meals, bars, and entertainment; you can use the interior hallway to walk between the hotels. (Note: Iberostar Waves is also open, but still undergoing renovations in some areas due to hurricane damage.) One new feature to JOIA (since our last stay a few years ago) was having the room key sensor on our wristbands! (No misplacing the room keys anymore!) Overall it seems the JOIA hotel fared well after Hurricane Melissa (October 28). Many of the staff sustained damage to their homes and extended family's homes. Please consider booking at this resort for a very enjoyable experience and also to support the employees/staff in their hurricane recovery.
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Dec 22, 2025
The most amazing pre-Christmas Week!
This was my 9th year and my second time this year back to JOIA Iberostar Montego Bay Jamaica. I am never disappointed, except when I have to leave. It literally breaks my heart every time. I am a member at Iberostar, but even before my membership, my service has always been exceptional. Because I am woman that comes alone (even when meeting my significant other there), I am alone, and the protection, safety, care, watch, love and hospitality makes me feel like the safest woman on the planet. My care starts one week out from my Prestige Concierge Team Deirdran who makes all of my arrangements even before my feet touch the resort. She checks me, and schedules me for an amazing week. My Butlers, Gary, Ralston, Rennardo and Rohan, let nothing go untouched from the start of my morning to the activities throughout the day, and even my in room courtesies. Every day they make my BIRTHDAY! ALWAYS A SURPRISE! My Ambassador Valentine is the absolute best. He never lets me want for anything, and makes everything happen for me to pamper, cater, lavish and make me feel like the most special person in the world. He never not smiles, he is never not pleasant, and he never not goes out of his way to answer my questions and make sure that I am smiling. My Team at Iberostar, including my Member Services Manager Marsha-Lee, my beach concierge Melissa, Donovan and Shelisha, AND THE CHEF (DELICIOUS) truly know me. I am family. They are family and I LOVE MY IBEROSTAR FAMILY. This resort is amazing to me, and for all that they have come through, they let nothing go by the wayside and went above and beyond to give their level of excellence. Me and my boo had an amazing time, and met amazing people that added value to my life! I have made friends for life from all over the world! No regrets. See you in July for my 50th!
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Dec 19, 2025Great people and service.
Great facilities. Excellent people and service. Donovan at the Prestige area at the beach is exceptionally caring and attentive. Same with Valentine, Tanya, Berris and Devon at the Prestige Lounge. Only slight negatives would be the muddy/weedy water at the beach. Food selection and quality 7/10.
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Dec 18, 2025
Relaxation and rejuvenation at its best!
First of all, it was amazing. From the first day to the last of our 7 day stay. When came with no intentions of joking the “The Club”, but when we did, a whole world of opportunities opened up! From our ambassadors (Valentine/Asani/Zen) to our butlers RuShane (Tiny), Dwayne , Jaime and Trevor. They all made the experience worth every flight delay we encountered coming and going. So much so, we are coming back in February! You have fans for life!
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Dec 18, 2025
Great experience!
Alain and Andre were wonderful butlers and made our vacation extremely enjoyable! We highly recommend Joia and coming here with your family!
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- AdvisoryAdults Only Resort.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.