Hotel Overview
JOIA Paraiso by Iberostar offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9942 reviews
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Nov 19, 2024Wonderful dinner and ambiance.
Excellent service and great food. Melchor our waiter was fantastic! Mexican restaurant at Joia Paraiso in Playa del Carmen Mexico. The meal was fantastic and service was even better.We will definitely dine here again. Our Sommelier Oswaldo explained some interesting things about Mexican wines!
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Nov 18, 2024
Great dinner at Legado
We just had dinner at Legado (Mexican restaurant). Our server was Melchor. Ask for him if you go...great service and very friendly. Recommend that you finish off your meal with a Mexican coffee. It's prepared tableside with a bit of flair. The lobster tacos were delicious. Kudos to Angelo as well.
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Nov 16, 2024
Excellent
Ate at the Mexican restaurant at Iberostar grand.Food was excellent great taste and presentation. Our waiter was Menchor he was great help us in every way he could . Would highly recommend. The desert was oh so very good.. very nice place everyone was very helpful
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Nov 15, 2024
Couple trip
The Iberostar Grand now Joia is fabulous. We have visited multiple times and will continue. Primarily because of the amenities, location and wonderful staff. The entire butler staff in the 7000 and 7100 buildings are beyond exceptional. They go above and beyond to make your stay enjoyable and fun. You want for nothing, there is never a worry. A big shout out to Gustavo, Tania, Manuel, Rueben, Benjamin, and of course Angel and Carolina. We love you all and can’t wait to come back!
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Nov 14, 2024
Dinner at the venitian
Fantastic dinner @ the Venitian Italian restaurant Our server Christian was great! The fountain and the gondola you fill a little bit of the Gran Canale in Venicia Food go for the Caccio & Pepe the pasta are fresh and the size is perfect You can finish with a Tartufo
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.