Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10061 reviews
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Mar 27, 2025Best restaurant!
For dinner, the Mexican restaurant is by for the best food I have ever eaten. The others were great also, but the Mexican restaurant blew the others out of the water. Reyes was an excellent waiter! Gracias I will eat here next time I come to Joia!
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Mar 26, 2025Not a 5 star
The property is somewhat dated and in need of modernizing. Carpets are worn out and weathered as is the painting and decor around the resort. The resort is very spread out - so beware, as you will be doing some walking to get to restaurants/spa/bar etc. they offer a golf cart shuttle but ours broke down and wasn’t available. This wasn’t a big deal because we enjoyed the walk. We booked an ocean front room with a butler. Sadly, the butler didn’t live up to the hype. My husband had arrange for a bottle of champagne to be delivered to the room on my birthday - and we never got it. My husband also requested that we have fresh cream replenished each day for my coffee (because none was offered by the Nespresso coffee pot in the room)…and we had to continue to order it because the butler/housekeeping forgot about it. Room service delivery was very late too. They promised delivery in 40 minutes and we got it in an hour and 15 minutes. The food and liquor selection was better than most all-inclusive resorts that we’ve been to (except the wine offered by the glass which is subpar). Japanese hibachi was great but the Italian became our favorite. Service was exceptional at both. My husband enjoyed the variety offered at the buffet. So, there will be something here for everyone…even for the picky eater. We had fun playing golf. It was very affordable too. So, I would encourage you try it out if there’s a golfer in the group! The beach is beautiful and well maintained. The pool is a bit weathered. I enjoyed they filled it with salt water. The hot tubs were kept rather cool though…not much of a difference from the pool. So in summary, I would not give this resort a 5 star, more like a 4. But we did enjoy our stay and might consider going back again if the price was right. I certainly would not pay extra for an oceanfront room…especially when the butler service did absolutely nothing to enhance our experience. There are other resorts which provide comparable food and beverages at a much more affordable cost while offering those ocean front views we all want while on vacation.
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Mar 25, 2025
‘A GRAND FORTY SECOND VISIT AT JOIA PARAISO’
“A Grand Forty Second Visit At JOIA PARAISO” I just completed my forty second visit at the Joia Grand Paraiso in February. I was there for two weeks. I also was there in November of 2024 for two weeks. I hate to sound like a broken record, but this awesome resort keeps getting better each and every visit. A repeat guest like me, never knows what exciting new details were added until you arrive. I think this is one of the reasons why I keep coming back to this first class resort is to see the improvements and additions they make to this resort. It also won a Trip Advisor Award for 2024. The staff and the workers set this resort apart from any other one that I have visited. Each and everyone is dedicated to their jobs and they are all hard working people with all positive attitudes doing their daily tasks of work. If you have a question, anyone that you stop and ask will help you out. This is what sets this resort apart from many other top resorts in Mexico. They even have a Butler standing in the front lobby to assist you if you should have any questions. I was greeted as usual from the bellhops and of course they said their famous words, Welcome Home! I was checked in with the help of Ms. Paulina and her assistant Sacnite with their smiling faces. Within minutes, I was taken to my room where I was greeted by my Butler. At this time, if you have a special requests or needs, they will record it on their tablets. This is where everything is documented. The luxury, quality and selection of food, amenities, activities, nightly shows, the pools and the 110% effort given by the friendly staff at this resort, absolutely sets this resort apart from all the other resorts in Mexico. Two of the Lobby Bar bartenders deserve special recognition for their outstanding performance of work behind the bar. They are the Daniel and Dario. They both have great personalities and they will make you the perfect drink you request. If you ask them to make you a special drink. they come out with the best drink you ever had. For those of you who that don’t know this, in August of last year, they opened up a coffee shop that opens up already at five in the morning. It even has cookies and ice cream. This is a dream come true for all the early risers and golf players that want a cup of their favorite coffee before they play their golf games. They also rebuilt the main pool and added lounge chairs, Last year they remodeled the pool bar, Every year the list goes on and on with their remodeling projects. I always like to say that everyone has their own expectations on what to expect while vacationing at a resort. As you read this review and all the other positive comments at this first class resort, give this awesome resort a try. I am sure this resort won’t disappoint you and you will be very happy and satisfied you did. I will be there again this fall to see more changes! The management team never fails to surprise you of their new projects. This is the exciting part of coming for your next visit! With winning a Trip Advisor Reward last year, this shows their dedication to the number one resort.
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Mar 24, 2025
Relaxing!
This was my 5th time to the Iberostar Paraíso property (3x Beach/Del Mar, 1x Lindo) but 1st time at JOIA. If I could give more than 5 stars I definitely would! I want to put a spotlight on Neri working the Cevicheria, who made our trip unforgettable. His kindness, friendliness, and service was the best I have ever gotten from any hotel, resort, or restaurant before. In addition, Francisco working the Cevicheria was fabulous. I also wanted to highlight the star friends staff - Pablo and Carlos made the games entertaining and were some of the welcoming staff at the hotel. Room - We stayed in an ocean view room (Bldg 71) and had a spectacular view! If you are able to spend $$ for the room I would highly recommend. We were able to have the balcony screen door open and fell asleep to the sound of crashing waves nightly. Food - Delicious! As someone from New York I can confidently say that all the restaurants and buffet are must tries with the food being more delicious than MANY MANY restaurants in NYC. Property - The grounds and beach are gorgeous. Maybe biased but I believe Playa Paraiso is one of the best beaches in Cancun. The perfect mix of waves, calm water and wind making for a great beach day. I could not recommend this resort more! We will definitely be coming every year as we feel we have found the perfect vacation spot!
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Mar 24, 2025
5th time still a charm!
From the moment we arrived Paulina was exceptional and got us our room early and we were off to our 5th vacation at this exceptional resort. Buffet, always a good choice for everyone. Restaurants are top notch. Our favourite restaurant was the Haiku. All the waiters are professional and extremely pleasant. The room was kept spic and span by the cleaning staff. We can’t say enough how pleased we were with everything. Keep up your excellence.
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