Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10007 reviews
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Jan 19, 2025Our happy place
We went to the Joia last January and loved it so much we went again this year. It was another great trip with absolutely perfect weather all week! Room- we do a basic suite since we are hardly in it. Last year we were ground floor in building 72 across from the spa. This year we were second floor building 74. Much preferred building 72 as it was a slightly shorter walk to most everything. This year we also got placed in a room with two doubles. Not ideal even though they offered to push the beds together. Restaurants- the food was good, not great, at the ale cartes. Buffet was always very good for breakfast & lunch. We had no problems with the no reservation system. I will say, we tried 3 restaurants at other resorts and the food was average at best and the restaurants were packed. VERY different experience than Joia. (Last year we really enjoyed the couple restaurants we tried at the other resorts.) Entertainment was overall good. The star friends do a great job engaging everyone. It was nice seeing shows in the theater although we usually skip them because they start too late for us. 😆 We did miss Angel Garcia in the lobby and thought the evening entertainment in the bar was somewhat lacking this year. Pool/beach- we had one incident with 2 ladies accusing us of stealing their chairs. I can assure you we did not. If you place towels on chairs to save them, I would recommend also leaving a personal item. The pool staff can clear towels if they have not seen anyone in the chair after a certain period of time. However, be considerate and don't save them if you don't plan to use them anytime soon. Drinks and service at the pool was always great. Luz is a gem and always working so hard with a smile on her face. She was always recommending new drinks for my husband to try, and we made sure to get a chair in her area. Don't hesitate booking this resort. I fear we love the "grand" so much that we may have a hard time ever trying some place new. 😊
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Jan 19, 2025Not close to being 5 Star
5 Star ? The only thing that’s 5 star about this place is the staff.. Emilio - French Restaurant ⭐️⭐️⭐️⭐️⭐️ Alfonso- Steakhouse ⭐️⭐️⭐️⭐️⭐️ Elizabeth - customer service ⭐️⭐️⭐️⭐️⭐️ Violeta - Front Desk ⭐️⭐️⭐️⭐️⭐️ Karina - Lobby Bar ⭐️⭐️⭐️⭐️⭐️ Bar Man - Rhapsody Gentleman- who was from housekeeping
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Jan 19, 2025
Still the best
We have been coming to this beautiful resort since it opened in 2006. “Grand” has been taking out of the name but not in my heart. Beach is beautiful, you can always get chairs under a papala. We didn’t sit at pool this visit but lots of chairs and Bali beds (you don’t pay extra for). We love the elegant restaurants. Every meal was delicious and romantic..Theater is back open for shows which such a nice addition and fun way to end the night. We miss some of the old shows with 70’smusic . Hoping they make their way back to rotation..rooms (all suites) so large (we love two sinks at opposite end of each other) , two closets and private large balcony. Full Ocean View never grows old. Complimentary private airport transfer was new. Prompt with very nice touch . New Coffee shop was also a great addition So nice to see staff that’s been there from the beginning. Ricardo’s welcome and Daniel’s drinks highlight of our trip. Paulina always takes great care of us and ready to listen to the guests…can’t wait to come back to truly the most relaxing resort
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Jan 18, 2025
Fantastic
Geeat service at the French restaurant, Abraham was awesome! The food was delicious and great presentation. Beef Wellington was very well cooked. Ambiance and atmosphere was calming and romantic. We love this resort and have been here 3 times!
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Jan 17, 2025
Couples getaway
Abraham at the French restaurant did a fantastic job as our server. The food was amazing and was delivered with quality!! Highly recommend. The service was impeccable along with the friendliness of the staff. The overall experience at the resort will have us coming back again.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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