Resort Details
- Cacao• Cacao is the best option for a quick breakfast or lunch or a little sweet at any time of the day, served in an old French-style. Casual and relaxed atmosphere, there is always warm, homemade, sweet and savory bread.• Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- La Vista• Located on the top level of the resort, this Mexican and International restaurant offers daily à la carte breakfast andlunch with a stunning view of the continental area Isla Mujeres and the Cancun Hotel Zone.
- Mercado• Astonishing spot next to the pool, where guests can delight in a snack menu and open fire pizza grill. No special dresscode needed and even you can wear your swimsuit and get back to the fun immediately.• Serving grilled specialties with taco bar
- Sake• The culinary creations at Sake are an awakening experience for the senses, with an explosion of flavors foundthroughout Asia.• Pan-Asian specialties• 2 Teppanyaki tables for up to 10 people each one.
- Spezia
- UNIK The KitchenHours: TBD Open day and eveningDescription: Elegant and chic rooftop restaurant serving light tapas during the day and a la carte cuisine in the eveningwith nighttime music and socialization.
- VARIOUS BARS
The Temple• Sunset terrace and events with relaxing music• Open for special events
UNIK Sky Bar and Lounge• Rooftop bar and lounge
Isola• Lobby bar
Yacht Welcome Lounge• Welcome lounge check in for guests as well as external visitors
Sharks• Pool bar
The TopVibrant and awe-inspiring rooftop restaurant spanning both indoor and outdoor areas with stunning sunsets andbreathtaking views as well as evening DJs for an exhilarating night out. Guests and external visitors will enjoy anexcellent selection of mixology, grilled snacks, small plates and gourmet dining. - Wildfire Grill• Gourmet grilled specialties in a relaxing atmosphere will draw you in and whet your appetite.• Steakhouse and Seafood• Chef’s Table.
- Currency exchange†
- Doctor on call†
- Elevators†
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Private dining for groups†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Golf †The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellentchoice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and arestaurant.
- Gym †
- Shopping †
- Sightseeing tours †
- Snorkeling †
- Spa †
- Water activities †• Catamaran• SUP yoga• Paddleboard by sunset• Kayaking• Pedal boats• Water polo• Water aerobics• Bluewater Snorkeling• Scuba diving lessons• Scuba diving• PADI Diving Center
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
900 reviews
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Feb 20, 2025You must come here!
This resort was absolutely amazing! 10/10 food was amazing, views amazing, entertainment amazing! Rebecca was the best. She was the best bike tour guide. She also planned other amazing activities for myself and my partner. Truly the best!
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Feb 20, 2025
The best hotel in America.
The hotel is the best hotel in America . I traveled around the world and this hotel is my favorite . It is locate in Islas mujeres. We went for Saint Valentin . It could not be better. This hotel give the sensation like you are in Maldives island. I went to Joly island too. The food is gorgeous, wonderful . My bottler were amusing David and Martin were exceptional. In my visit I met in the hotel a lot of NBA players. My room was the honey moon ocean front my best suite ever. I will come back with my friend . I live in Miami. This hotel should have 10 points of review . Nothing compare with this hotel. Plenty of bars with excelent drinks. This is 7 stars hotel.
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Feb 19, 2025
best experience eve
Best hotel we have EVER stayed at anywhere in the World! The most amazing setting on the cliff top, picturesque views and so many wonderful restaurants, bars and cafe's. The staff are a credit and increase the experience for the visitors 10 fold.
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Feb 19, 2025
Absolutely PARADISE!
I was lucky enough to visit this amazing resort for 9 days, Jan 26-Feb 4. My husband, Mom , Daughter, Brother and his GF, and myself. We all loved everything about our stay! When we arrived, we met our amazing butler, Omar!! The next day Mose joined and they shared duties for us. (My brother had his own butler) Honestly, I had no idea what to expect when I read that all rooms have butler service...I was a little leery. Let me say, it was wonderful!! The day would begin with a schedule (sent as a text in WHATSAPP) of what restaurants were open that day, where breakfast/lunch/dinner was served, what the entertainment was for the evening, what the forecast was for the day, and what time the various activities would be taking place. (snorkeling, biking, Tequila tasting...things like that) They took care of our dinner reservations every day, and sometimes reminded us so that we could get the time we needed. We would run in to them around the resort and they would always visit with us. Periodically they would seek us out to see what we needed, how are things going. Mose took care of getting us a golf cart for touring the island, and ultimately got us a cart to seat 6 ppl (instead of taking 2 carts) and it was cheaper that way! They would recommend places to eat on the island if we wanted to leave the resort. We snorkeled and paddle boarded and they sign us for that. Mose met us there and took a group picture of us. Honestly it's hard to describe all the things they did for us because it was just such a seamless part of the day. They would be there" just enough". It wasn't ever too much to interact with them. My food choices were always wonderful. Some people (in other reviews) complain that not all restaurants are open all the time, but that didn't bother us at all. It was usually only one that would be closed and then it's open the next night. We wanted to try all of them so we just rotated. The food itself was delicious. I have worked in a restaurant my whole life so I know food, but I'm not fussy. We had the same servers each evening meal. Intentional or coincidence, I don't know, but we loved it because they knew what we liked. Jorge from Unik and Caesar from the steakhouse are 2 I remember for sure, and they gave us the best service. We also loved Eduardo from the coffee shop. We got lattes every morning and he was there most of our days. He remembered our orders and was so friendly. Tony, our hibachi chef, is awesome! Such a fun experience and the food was delicious. The regular sushi menu for us was good but we didn't eat it twice. The hibachi food is DEFINITELY a must. The waterslide isn't open all day, for us there was twice a day that had a designated time. My husband and I did it quite a few times. I thought it was a lot of fun. (if the tide is low it will be closed) We would go 3 times in a row :) Hardly anyone uses it so we always just walked right up to it. In general the resort felt quiet, but we heard they were full. We loved that part...no worries getting a chair at the pool or swim up bar, which we loved. Jonathan made us countless frozen drinks and they were yummy!! Try to stop at the art gallery Nala. It is out the front door to the left, about half a block across the street. Jewelry, art, small pottery type items, all made on the island. The owner, Rickie, is super, and right there is also a restaurant that her husband runs that looks like the food would be incredible but we didn't have the chance to try it. There was a water issue in my Moms/Daughters room, a leak from the room above and there was significant water on the floor for a couple days. I wouldn't say it ruined anything for them, but of course it's not what you want at an expensive resort. Our experience was a 10/10, wholly due to Omar and Mose. I cannot speak highly enough of the two of them. When I think of all they did for us, that WE would've had to do for ourselves had we not had them...well that's just a vacation I'd rather not be on!! ;) I actually had some tears saying goodbye because we just enjoyed them so much. Omar and Mose if you see this, YOU'RE THE BEST!
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Feb 19, 2025
Great place - hard to beat.
Wonderful property and staff. Every interaction and experience was a pleasant surprise. This was my second stay and I will certainly come back for more. Meals were fantastic. Facilities were all great. Staff was as attentive as can be. Restaurants were all top quality. Amazing.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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