Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11274 reviews
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Apr 30, 2025Jungle paradise
Very unique resort, lots of animals.Good food, Japanese and Italian cuisine very good. Good service from front desk to maid service.Huge pool,nice swim bar pool. Beach nice with white sand.Too far from airport,take 2 hours to get to resort,but worth it. Great stay in middle of the jungle
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Apr 30, 2025
Everything was perfect
I can’t say enough good things about this resort. The food was absolutely delicious- I’ve never been to an all inclusive that had such great cuisine. The staff were incredible! From reception to servers so entertainment, they were all amazing. The night shows and pool games were lots of fun and kept us entertained throughout the day. There is filtered water so you don’t have to worry about that. We would stay here again in a heartbeat.
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Apr 26, 2025
Wonderful experience!
I do a hyper detailed review, because this place really deserves it. 1) excellent location, quiet and safe, about an hour from the airport, within a complex of residential villa hotels with private guard 2) very close walk to the center Playa del Carmen 3) structure not very modern, but hyper maintained, clean and well maintained, with lots of specialized staff, always kind and polite. Chain not inflated by the Italians. Inserted well inside the jungle, in fact there are animals in freedom, however accustomed to the presence of man. Take it into account if, he was locked out like us, you particularly love animals or otherwise. 4) beautiful stretch of beach with the possibility to do all possible types of water activities, from snorkeling and diving excursions to catamaran to parasailing. Unfortunately, when we were there there there were algae, but it is the fault of climate change and certainly not of hotels, this in particular with an eye to sustainability, in fact you do not use plastic bottles but it is all reusable. 5) There are multiple pools, even for swimming, for children or just for adults with cocktail bars, all cleaned continuously 6) Spa massages not cheap, but Janet has golden hands, with her I did one of the most beautiful and relaxing massages ever. If you really want to indulge in a cuddle, here it is absolutely worth it. 6) Last but not least, note of merit for chef Apollonio and all his staff. We have travelled a lot, but we have never found all the variety and quality of food here. From Mexican dishes to salad bar, from meat to fish to desserts, passing through breakfast (even savory), fruit and theme nights (gala, Spanish, Italian, Mexican) it was all incredibly good and varied that you will certainly find something to your liking for any taste and dietary need. Finally, present every kind of service, including the ATM, entertainment present but never intrusive (I wish I had a Jeorge to train with twice a week), tennis courts and soccer, photo shoots (very good and patient Brandon). In short, our sincerest congratulations to all the staff!
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Apr 26, 2025
Great 👍
Excellent stay 👌!! We already dream of returning!.. tb services , room staff and kitchens and restaurants tb! It is very good (not spicy enough for ns but will suit ats) . The pools are great, the beach tbelle, the jungle ptite great!! And the animals that walk.. our sons and Ns were delighted!!! Really! A Gd THANK YOU to the staff who check that after 1 hour the deckchairs are occupied if not too bad for them .., it is so annoying this behavior of some .. who book and return q 3/4 h after .. so thank you!! The animation team tb and beautiful quality shows!!! It was a wonderful stay Thank you!!!
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Apr 24, 2025
Our experience
Our experience with the animation team was excellent. Special recognition to Israel, Isaak a marvel his willingness and professionalism, Dido, Scam, all geniuses. They made our stay wonderful days. Don't forget the bartending service, waiters, etc...more than grateful to everyone... A GENIUS... We will return.
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