Hotel Overview
Iberostar's Collection: Visiting Iberostar Waves Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.
Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.
Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.
One of the privileges of the Iberostar Waves Tucan is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11188 reviews
-
Dec 16, 2024Awful experience
I traveled to Playa del Carmen with my family in November and stayed at Iberostar Tucan. Three members of my family got an intestinal infection on different days while staying at this resort. My grandson got sick on Nov. 25 with severe diarrhea and vomiting around 2 am. I called the hotel front desk for help and they told me that just doctor consultation would be $ 230 ( by the way, they do not have any available doctor in the resort...) Since I was not able to pay that, very very expensive consultation ( in addition to all the medicine ) I took a taxi around 2:30 AM ...in order to get help from a pharmacist in the downtown area. On the following day, my son got sick with the same symptoms and on Nov 28 at night I got severely ill and was vomiting all night long. Early in the morning, I went to the front desk to explain our ordeal, and all we got was excuses..., they did not take ANY responsibility, accountability or provided any help. I asked to speak to one of the supervisors, and a Spaniard lady name Sofia talked to us and told us that she also got the same problems when she came from Spain, more than likely due to the poor water quality... What kind of response is that?!! As said, the hotel never took any responsibility for what happened to three members of my family, did not gave us *any kind of help or compensation for the terrible experience we went through* ...Incredibly, they did not even have the COURTESY of giving me ( for free) an ( overpriced) over the counter medicine sold at their store !! At this hotel, I paid $15 dollars for a tiny bottle of Pepto, (that actually cost no more than $ 5 at any local pharmacy!.) Terrible experience, no help or self accountability whatsoever!... It's been brought to our attention that Cofepris should be contacted regarding this issue.
-
Dec 16, 2024Magical Accommodations and food but don't do the catamaran.
We had a wonderful time at the Iberostar Waves Tucan! The rooms were comfortable, the service fantastic, the beach all you could want and more and the food was excellent and plentiful. There were so many pools to choose from and lots of loungers on the beach. Swimming in the ocean and playing in the waves was magical. And the wildlife was a delight!! It really felt like you were in the jungle as you walked from the lobby to the beach. My daughter was married there and it was a fairytale. The only thing I would say that is negative is stay away from the "luxury catamaran excursion". It was a total disappointment, and not at all as it was sold to us. The other excursions were good but that one was not worth the money. And you can't snorkel if you are over 59. Other than that, we had a perfect holiday.
-
Dec 13, 2024Thank you to the amazing staff
I was here for another memorable 3 weeks. The staff at all levels went above and beyond. A special shout out to the amazing chef Apollonio who has a smile that welcomes everyone and asks what he can do to make your dinner special. Everything he cooks is with attention and heart. The cleaning staff in my room were above par. Not a single complaint. The concierge staff is dedicated to our comfort at all times and each deserve a special thank you. Mario, Jessica, Alexis, Gaspar, Adriana, and Ramses. The beach concierge brothers Javier and Emmanuel are just so thoughtful each and every day. As for the wait staff, special thank you to Loreano (buffet), Lucely, Veronica, Israel, Shamady, Julio (beach service) and Micaela at the Tucan lounge. A huge thank you to each of them for making my stay the best time.
-
Nov 29, 2024
Great place and especially great staff - a few areas for improvement
Overall this is a really good hotel. Rooms are dated, as said by others, but very comfortable and kept spotlessly clean. The beach is excellent, the pool is huge, and the various animals wandering around make the place quite special - as do the staff, who are friendly and efficient. Diego in the dining room was a great waiter, but most staff were good. We found the buffet to be really good in terms of both choice and quality, less so the specialist Italian restaurant. Sometimes the food labelling was a bit hit & miss. The main down side for us - there just aren’t enough sunbeds to cater for the size, and even when we got up at 8am and went to the beach, all of the beds there were ‘gone’ - mostly reserved with towels by people, some of whom then didn’t emerge until half way through the day. Despite the signs everywhere saying you can’t reserve beds. This was very frustrating and disappointing. The pool is very noisy indeed for parts of the day. We walked very safely around the local area and found some nice shops & stalls about 10 minutes away, and also went into playa del carmen where there are lots of tourist shops and ferries to Cozumel (worth a visit). In all I would recommend the hotel, but could do with a bit of modernisation and sorting out its sunbed policy !! Great staff, great location.
-
Nov 23, 2024
Great Resort
This place was awesome and great value! Very clean everywhere. And the atmosphere was relaxing and jungly. The pools were super fun and the beach was really nice. Food was delicious too. Would definitely come back here! It’s easy to get to playa car and to Cozumel.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.