Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9214 reviews
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Apr 30, 2025EXCELENTES VACACIONES
EXCELENTE TODOS LOS SERVICIOS,UNA GRAN DEDICACIÓN, AMABILIDAD Y RESPETO DE CADA UNO DE LAS PERSONAS QUE TRABAJAN EN EL HOTEL,ES LA SEGUNDA VEZ QUE VENIMOS Y YA ESTAMOS ESPERANDO PODER REGRESAR,EXCELENTE SERVICIOS DE ANIMACIÓN. MUCHAS GRACIAS POR TODO UN GRAN GUSTO ENCONTRAR UN LUGAR COMO ESTE
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Apr 26, 2025
Easter holidays
How always very nice! In love with its natural areas, little animals and good service, Thank you Jacky for your attention and constant help. We're eager to get back and we just left. The effort of the workers is remarkable. The room always clean and with some detail, the rich and fresh food all very accessible to shopping on 5 avenue.
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Apr 24, 2025
Memorable Holidays!!
Everything in the hotel was wonderful, but we want to highlight the impressive entertainment team... its members are super professional but at the same time very friendly and respectful and the activities they propose are for all ages and very entertaining!!! I especially want to highlight Isaac, Victor, Marco, Dido and Israel: they are great!!! The rooms are very spacious and there is a very good variety of restaurants, all with an excellent gastronomic offer... We will return safely!!!
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Apr 24, 2025
Last day!! And celebration
Today on our last day of stay at this beautiful hotel, I wanted to thank the attention of all the hotel staff especially for Alfredo reservations and Yaride drinks, who whenever we come we are happy to see them and know that they continue with the efficiency always in customer service. We have been here for 12 years, we will rest x remodeling in 2026 and we will return in 2027. Today we celebrate 40 years of marriage to my missus, which better than being here. Nestor and Gabriela room 2028.
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Apr 24, 2025
Excellent everything
Excellent hotel. Very good service, whether room, meals, attention and friendliness. The quality is total, as is the care of the environment. I'll stay at the Iberostard chain safely again. There was no downside and everything was very good.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.