Hotel Overview
Location
Playa del Carmen - On BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9153 reviews
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Nov 21, 2024BEST TRIP EVER!
My husband and I have travelled to the Caribbean from Canada for many years and love the Mayan Riviera. It was our first time staying at the Iberostar Hotels and I can honestly say It Was the BEST TRIP EVER! We stayed on the Quetzal side and had friends come from Mexico City staying on the Tucan side. The food was delicious in all of the Buffett's and Restaurants. The walk through the jungle each day was beautiful! The flamingo's, monkeys, peacocks and other local animals greeted us on our walks to the Ocean. The nightly entertainment was amazing and the staff always available to assist with any query you may have. We met some lovely couples and the front desk even assisted us in renting a mobile scooter for our friend to take the trek to Cozumel! We were able to use our gift certificate from the presentation we went to on our first day to pay for the scooter too. We stayed at one hotel and were able to use all of the facilities in the other! It was amazing. NEVER waited in a line for breakfast, lunch, or dinner and the variety of food was unbelievable!!! The only negative thing I would say is there are no bath tubs in the rooms, but the showers we fabulous and we never ran out of hot water! Our maid was so sweet always leaving beautiful flowers on our bed with different animals made from the towels. No smoking in the rooms, the resort, or on the beach, but there were 5 smoking areas in the resort away from the pathways which was very nice for the non smokers. The atmosphere is so friendly and everyone stops to chat. The grounds are meticulously groomed and the resort is spotless. If you want a relaxing vacation please visit this resort! You won't be disappointed! We are travelling to the Iberostar Jamaica next as we were very impressed with the Hotel in Mexico! Thank you for a very memorable trip! We will be back!
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Nov 19, 2024
Wedding Review
My wife and I got married at the Iberostar Quetzal/Tucan recently and had an excellent experience overall! Nayeli and Berenice were our wedding coordinators and were extremely helpful in ensuring all the details of our day were organized accordingly starting months in advance. We had never stayed at this resort prior to our wedding, but couldn’t be happier with the location and amenities. The only complaint we had through the whole process was that our wedding contract stated wedding guests had to stay a minimum of three nights at the hotel, but when some tried to book online for that week the website was requiring a minimum of 4 nights. We were told guests had to call the hotel directly to bypass this, but several family members were told this option wasn’t available…but called back again a different day and the 3 night request was accepted. It just felt like there could have been better communication between these Iberostar teams. That was just one minor inconvenience we were able to overcome. We loved the hotel, animals, and restaurants and definitely recommend to anyone considering!!!
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Nov 19, 2024
Great Family Vacation
We had a wonderful experience at Iberostar Quetzal. The entire staff at the resort were welcoming and very pleasant. Our room balcony was frequented by wildlife, and often saw monkeys roaming through the trees. The beach and water were amazing!! Our first day there was a bit of murk in the first few feet from seaweed. Each day the water got clearer, and was always clear after about 10 feet in, but or later days the entire beach was pristine. The sand was very soft. The resort pools were spacious, and you never felt like you were on top of anyone else. There was also an adult only pool, and a secluded pool that was a few degrees cooler in the shade. The food selection and variety was a plus. Nearly everything we had was delicious, from the buffets to the themed restaurants. We liked how the buffet changed items daily, but also had a variety of the same staples everyday. Drinks were good, and the bartenders got a kick out making the many virgin drinks my son drank on the trip. We loved strolling the jungle area, especially at night, and enjoying all the waterfalls, nooks, and jungle wildlife. All in all, I would highly recommend this resort to anyone. I would love to visit this resort again!
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Nov 06, 2024Same Iberostar. Good, but still the same.
First off, if you’ve never been, Tucan and Quetzal are really the same resorts. They’re just separated down the middle by wildlife areas, walking trails, and a few restaurants/theatre. So if you’re staying at one, you’re staying at the other also. Different lobbies, but same pools, same beach. My 3rd stay here but it’s been about 10 years since our last visit. Nothing’s changed. Clean, well kept. Good enough. Playacar is a great beach and so close to town. But just don’t expect high-end. Still good. Just not a 5. Nice palapas. Those they’ve kept up with. Great pool. Iberostars typically have great pools. Grounds and buildings are the same. Solid. Staff…maybe a step back. Ok. Only a couple standouts. Kenyan at the lobby. She was great. Pablo at the lobby bar; great kid. The rest were fine, friendly, to some not engaged at all. It’s ok. I’m fine with that. I don’t need pampering. But I’ve been here plenty. Coffee was the biggest challenge. 6am = open. But not necessarily ready. And they weren’t overly worried about it either. Coffee stations were great to have but as I said, not typically ready. Otherwise it was fine. Buffets were well cared for and plenty of options. No ala cartes for us.
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Nov 03, 2024
Wedding party visit
My review is regarding 3 excellent people in their areas: Alfredo: at reception desk, usually pm shift i believe. Excellent, caring, smart, empathetic and dedicated member of the staff. I have some situations with my reservation and he promptly guide me, calm me and just was an absolute pleasure to work with. Wish all the best for him and he should be an example of how to attend and receive guests. All my party agree on that. Wonderful gentleman! Nayeli and Berenice: Now my fellow friends ☺️. They are in the wedding planning area of the group. Since day one my dear friend the Bride felt at ease and was receiving prompt information and guidance. They are highly prepared, ready to anticipate anything and doing all of that with a big smile on their faces and with a wonderful human touch that leaves brides and bridal party feel calmed and hear. I got to spend a lot of time with this ladies while I was on maid of honor duties and they are absolutely rockstars at what they do. Wedding was a dream and everything everyone including the couple could dream of! Congratulations ladies!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.