Iberostar Waves Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9296 reviews

• 

  Lovely Hotel with Excellent Staff.

  We had an excellent time and would like to thank the following staff for their Exceptional Help. Yohanna in star prestige reception, Manuel the star prestige ambassador always on hand to help, Mia the excellent Star prestige Bar lady. Luis, Veronica, & Beatriz Exceptional Waiter & Waitresses And Felix and Gennessis at the star prestige beach, All wonderful ambassadors for Star Prestige. Nice comfortable Hotel . Rooms are currently being upgraded, as we joined Iberostar the club when we visited in November we thought we might get upgraded room, but sadly didn't. Although for our 2nd Week we stayed at Joia Bavaro we got a room upgrade so that made up for it. Punta Cana Waves is lucky to have so many loyal staff and most go out of their way to make your stay special. We booked a Junior suite and rooms was large and mostly comfortable and i am sure when all renovated they will be a High standard. Buffet restaurant is very good with Excellent staff. The A la Carte restaurants are all first come first serve except the French that you need to book. Beach & pool areas are very good & Star prestige Area of Beach is Excellent. Overall a very nice experience, made by the Excellent staff.

  Mar 25, 2025
• 

  Awesome resort

  This resort is so beautiful, clean, spacious with an awesome staff. Our group had guests with allergies and we had a dedicated staff member help us communicate with the chef and staff to make sure all were safe. Manny and Limbert gave us their contact numbers to notify them where and when we were eating. The food is varied and delicious and the shows were fun. We loved the beach with no seaweed or large waves. This was my 3rd stay here and will definitely be returning.

  Mar 17, 2025
• 

  A good vacation!

  Before I begin, I want to clarify that we were not in the Prestige Club. Iberostar Waves Punta Cana provided us with excellent customer service. Check-in was smooth, and the gentleman who spoke French was especially courteous and helpful. Many staff members speak French, which was a great advantage for us. Check-out was great as well. The rooms and amenities were very good. The buffet offered quite a variety of food with different selections each evening, and the À la carte restaurants were also good. I appreciated that no reservations were required for the À la carte restaurants, except for the French one. I agree with other reviews suggesting the addition of more tongs or spoons to prevent cross-use between different dishes. Some items were hot, while some were cold. I always found something I liked and appreciated the effort put into the variety. I did see staff checking food temperatures with a thermometer at the buffet, which was reassuring. The resort was beautiful and clean, though I did notice some algae in the Blue Pool. I watched them clean the pools but a bit more needs to be done to get rid of it all. I had seen a review mentioning cockroaches, but we didn’t encounter any during our stay. Regarding the rooms, there were enough outlets to meet my needs, There was only one in the bathroom but I was good with that. I appreciated having two USB ports on either side of the bed. Based on another review, I brought toilet paper but never needed it. Housekeeping provided essentials like facecloths and bathrobes. You just need to ask. Some minor maintenance was needed, such as patio door locks, but a workaround was in place. The shower had consistently hot water. The beach was clean and, of course, beautiful. The well-known “chair game” was frustrating since by 8-9am most loungers at the beach and pool were already reserved. I did notice extra chairs being added around the pool, I figure to help with the issue, but the signs discouraging chair reservations were mostly ignored. I had a question during my stay and used the Iberostar app to contact the front desk. Their quick response was much appreciated. I also visited the spa after negotiating with a rep by the pool. He offered me an introductory package that included a 30-minute deep therapy massage and access to the hot and cold tubs, as well as the sauna. I really enjoyed the experience. The Kids Club was great, and the staff were very kind. Overall, unless you’re highly particular about resorts or food snob, this is a solid choice for a vacation. If the price is right, I will come back.

  Mar 16, 2025
• 

  Muy Fantistico!

  Another fantastic vacation at Iberostar Waves Punta Cana. We love Iberostar. Eandra at the Fit and Fun gym was very attentive, friendly and wearing smile. Christopher was most friendly by the pool with energy and laughter. Rossy in food and beverage was delightful, happy and attentive. Louisa provided a relaxing deep torture massage Pools, beaches were great. Entertainment and daily activities were great. The one area which could use a little touch is the food, buffets and restaurants but I tend to be a food connoisseur. The weather 85 with no humidity and we practiced our Spanish with the natives. As always, we will be back.

  Mar 16, 2025
• 

  Wonderful Stay - Great Service, Beautiful Resort, & Some Food Misses

  This was our second time staying at the Iberostar resort, and once again, we had a fantastic time. The staff was mostly very helpful, and we appreciated that the resort caters to many Spanish-speaking families—it gave us a great opportunity to practice our Spanish with both the guests and staff. As expected, even though it's technically not allowed, beach and pool chairs get reserved early in the morning. If you want a prime spot, plan accordingly. Our room exceeded expectations! The small bed prepared for our 8-year-old daughter was well made and comfortable. The room was clean, and the air conditioning was strong—perfect for cooling down after a hot day. The pools were a little too warm for my taste, but the ocean was always refreshing. Food & Dining Experience The food was a mix of hits and misses. The Higuey buffet is the most convenient since it’s open for all meals, but it’s also the busiest. For breakfast, we usually went to Hispaniola, which was quieter and more enjoyable. Just be mindful of the birds—while beautiful, they aren’t shy about stealing food! (A stork snatched a breakfast sandwich one day.) Both buffets are open-air with large fans, making them quite comfortable. The à la carte restaurants were enjoyable overall, though the service felt a bit rushed. Sometimes, it seemed like the food had been pre-prepared, which affected the temperature and texture. My biggest issue was that some dishes lacked seasoning and were served lukewarm. Here’s our take on the restaurants we tried: Sibila (French, reservation required) – Great ambiance and food. Maria Bonita (Mexican) – This was the only real disappointment. The food didn’t meet our expectations, and honestly, you’re better off going to the buffet. La Cana (Beachfront, feet in the sand) – Lovely setting, solid food. La Marimba (American BBQ) – Best service of the trip! We considered trying the Star Café, but the lack of ambiance and poor air circulation made it feel too stuffy, so we left before ordering. On the drinks side, the mojitos were a must-try—refreshing and well-made. The virgin strawberry daiquiris were a hit with the whole family! Service & Overall Experience Whenever we had an issue, the staff went above and beyond to help—like when I cracked my phone screen, they were incredibly helpful. Overall, we had a great stay, and despite some food inconsistencies, the experience was fantastic. We’d definitely return!

  Mar 14, 2025