Hotel Overview
Location
Punta Cana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9172 reviews
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Nov 16, 2024Bad
The food is sub par at best and the quality of the place is not good at all. I will say the beach is stunning but other than the location the workers and quality of service is awful. I was sleeping in my room and a RANDOM COUPLE HAD A KEY TO OPEN THE DOOR AND WALKED IN! I mean just ridiculous and not to mention the fact that if you don’t speak Spanish you are treated like an outcast and everybody is a total douche to you.
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Nov 03, 2024This is the worst Iberostar hotel I have stayed in.
I am currently (from 22/10 to 04/11/24)staying in room 4230. Among other issues that are not acceptable in a 5 star hotel, I will mention just two of them as an example: 1- two days ago my daughter got an injured foot in the swimming pool, because the tiles are old, some are missing. We looked for help, because her foot was bleeding abondantly. Someone of the first aid staff in the pool (obviously not prepared for the job), put a single band-aid, and gave us 3 band-aid to use laterAnd that was all. No one cared to clean the blood track left on her way from the water to the place where she was attended. The next day, blood was still visible around. 2- A water leak happened on our bathroom 3 days ago, and damaged some medicine packages, a necessaire and other items. In spite of my repeated reports of that issue, the leak was not fixed. We are now on the third day and it goes on. We are checking out tomorrow, and the issue will remain. Is this hotel deserving a 5 star qualification????
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Oct 31, 2024Good For An Affordable Low-Key Getaway
THE POSITIVES : Visited for a getaway with my partner. The grounds were clean, well kept, but not noticeably “high end” or upgraded. We had a standard ocean view room, which came with a mini fridge and a small desk and sitting area. Housekeeping was attentive, and came daily as expected. The pools and beach were well maintained. The staff was warm, friendly, and helpful. There was some level of guest entertainment during the day, but things quieted down pretty early in the evenings, around 5:30. Because this is a couples/family oriented resort, it would have been nice to see some effort made to entertain guests in the evenings, perhaps game nights or something interactive. I ALSO FEEL IT’S VERY IMPORTANT TO MENTION THAT I FELT SAFE AT THE RESORT AT ALL TIMES. It was well lit, security patrolled and the front gates verified entry for guests and staff. THE NOT-SO POSITIVE: The food is PRISON FOOD. Almost no variety on the daily buffet, some things weren’t labeled or recognizable, and most of it was variations of pasta with bland sauce or meat mush. I’ve stayed at dozens of all inclusives over the last few decades, and the food here was by far the worst. The Asian restaurant was decent, but it’s only available on limited evenings during the week. The rest of the time I had to make do with French fries, rice and beans from the buffet. By the third evening, we just started taking taxis into town every night to get something satisfying for dinner. Breakfast was ok, the typical offerings of fruit, toast, sweet breads, etc along with bacon , eggs and sausage. Definitely edible. Overall, if you’re looking for value, a clean, comfortable efficiently run resort , then this is definitely worth your dollar. If you’re more of a foodie, or don’t care to venture off the resort for dining/entertainment this may not be for you.
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Oct 26, 2024Iberostar/Carlos
Carlos with the Iberostar club was attentive and kind, answering questions quickly and knowledgeably and eager to assist us each day! Iberostar was a great experience for our family. We hope to return in the future for certain. So long, Punta Cana!
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Oct 15, 2024
Non American friendly hotel
English is not there language. They were very hard to understand. The hotel ap is not good - nightly entertainment almost non existed . The hotel is beautiful. The pools were great. Food at the smokehouse was the best. Italian restaurant was good. American restaurant, the only indoor restaurant had no ac. The best person was the drink person at the pool - Maria Drinky Drink. She was happy, loved her work and everyone around. Well go back to Punta Cana but will not stay there
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.