Hotel Overview
Discover a slice of Eden in flourishing gardens with a never-ending pool weaving through the contours of the resort like a tropical lagoon and creating a fantasy that adults as well as kids will love! The Iberostar Waves Paraiso del Mar Hotel offers one of the largest pools in all of Riviera Maya- over 3,280 feet in length! Its white sand beach is one of the best in all of Mexico.
Scuba diving enthusiasts will love the convenience of the five star PADI and SSI diving center offering excursions to the treasures of the Caribbean reefs (fee). Play a game of tennis, work out in the gym or just relax in the Jacuzzi while the little ones are entertained and supervised at Star Camp. Sports aficionados who enjoy the great outdoors will be impressed by the Iberostar Waves Paraiso del Mar's extensive list of sports and leisure offerings. Enjoy great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.
Enjoy appetizing specialties from Mexican fare to international cuisine. Choose from seven specialty restaurants (a la carte dining restrictions apply) connected by walkways over lagoons near the open-air lobby. Additionally, the two abundant buffets offer delectable choices. For casual diners, there's the two grills/snack bars and the ice cream parlor! Eight bars and lounges offer tropical spirits to your heart's content, while teens can enjoy their own disco. At night, enjoy live entertainment in the theater.
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7923 reviews
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Dec 16, 2024Best Star Prestige Areas
We’ve stayed at every Iberostar in Mexico and the Caribbean and in our opinion, The Star Prestige at Playa Paraíso Waves Del Mar is the best overall. The Star Prestige staff Laura, Ausel, Angela and Gracia are FANTASTIC! They made sure everything during our stay was perfect. There are three Star Prestige areas between the Playa Paraíso Waves Del Mar and the mirror side, the Beach Hotel. The Star Prestige at the lobby is on the Del Mar side. It is very large and has an outside covered area the entire length of the building that is enjoyed by many. There is a full time bartender always on duty - unlike at Playa Mita in Puerto Vallarta where they split their time between The Star Cafe and the Prestige Bar. The bartender Hugo was Great! The Star Prestige area down at the beach is also very large although it’s on the Beach Hotel side of the complex. There are many beds and a nice bar. There is a very well maintained Star Prestige pool area that is on the Del Mar side. It has a pool bar, bar on top of the pool bar, snack counter, tables, chairs and restrooms. The bartenders Santiago and Frank were fantastic! There are many very nice huts around the pool with a comfortable bed and a ceiling fan. On the island area of this private section, there are swinging beds beneath the palm trees. This is by far, the best overall Star Prestige area in all of Mexico and the Caribbean.
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Dec 15, 2024
Iberostar means 10 stars
As always the stay was great! Aranza and the whole star entertainment team was great! Great upgrade to our room as being a returning customer. The food and bar service was great.. Definitely need to see Victor and he will hook you up with whatever you need.
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Dec 11, 2024Disappointing Experience
We have visited several Iberostar hotels before, but this was our first experience as members of The Club. Supposedly, this should guarantee a higher level of service, but it turned out to be the opposite. From the moment we arrived, the service at reception was unprofessional and unfriendly (though not all staff members were like this). We wanted to extend our stay, and instead of making the process easy, we wasted hours of our vacation calling from the reception phone, only to receive no confirmation. First, we were told to send an email, then we were directed to call The Club, who in turn sent us back to the membership hotline. The lack of communication and bureaucracy was infuriating. In the end, we had to manage everything ourselves online. Throughout our stay, we were constantly sent from one place to another without real solutions. The lack of organization and customer service was frustrating and evident. When we were finally checking out, we had another bad experience. After waiting a long time for someone to bring our luggage, we requested a ride to the hotel entrance. The staff member told us we’d have to wait 15-20 minutes without even checking if someone was available. As we walked toward the entrance with our luggage, a completely empty golf cart passed us by, clearly heading to pick up guests, yet the driver didn’t even think to stop and offer us a ride. As members of The Club, we were also offered a cocktail-making class. The only information given by the reception was that we were required to sign up, and if we didn’t attend, we would be charged $10 USD. On the day of the class, we showed up at the designated time and checked in with the staff member there. She assured us they were running late and that she would let us know when it started. A few minutes later, my partner noticed the class had already started without us being informed. We approached the area and found that they hadn’t even prepared enough chairs for everyone. A kind couple gave up their seats for us so we could sit down. Additionally, my partner inquired about organizing a wedding at the resort. The receptionist’s response was, “Oh, I don’t know; I need to call someone.” She made a call, but no one answered. Her follow-up was, “They’re not answering; I’ll send the information to your room or by email later.” After practically begging for information, we finally received an email four days later. With that level of disorganization and lack of urgency, our enthusiasm for planning such a special event disappeared entirely. The promised benefits for The Club members, like easy transportation with golf carts, were practically nonexistent. The majority of the staff were unsympathetic, unhelpful, and disorganized. In summary: a deeply disappointing experience, especially considering our expectations as The Club members. The lack of customer service, communication, and organization desperately needs improvement. That said, not all staff members were this way. Guadalupe, the housekeeper, was an absolute delight, and Ángel from reception provided excellent service. Their professionalism and kindness stood out in contrast to the rest of our experience, and we genuinely appreciated their efforts.
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Dec 06, 2024
Animation team
An incredible experience at this hotel! The facilities are excellent, but what really made the difference was the animation team. Always attentive, fun and with activities for all tastes. Special mention for Antonio who with his energy and charisma made us feel at home and was key to an unforgettable vacation. Thank you, team!”
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Dec 04, 2024
40th bday celebration
Beautiful Alex Mendoza helped us out good food Beautiful scenery nice room Alex speaks good English tons of photo opportunities I'm a model so it really helped I'll share some photos beautiful scenery and tons of nice ppl here from all over the world
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.