Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8000 reviews
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Apr 21, 2025Fabulous but be aware of a few limitations
Lovely resort with great staff, beautiful location and grounds, much fun to be had, and good all-inclusive food. The only reason it gets a 4 rather than a 5 is that the resort app, which is necessary for booking restaurants and activities, functions terribly when it's working at all. Also, the specialty restaurants are substandard (we tried the Japanese (hibachi) and Italian (yuck)). Luckily the main buffet was quite good, and we could always find good fresh food there. The Kids Club (Star Club) is spectacular, and likely to keep us coming back for years. The beach was maintained very well, very clean. Not enough chairs at beach & pool, no surprise there. Access to free sail boats, paddle boards, & kayaks. Be sure to watch the YT video regarding the access limitations at this Iberostar resort. "Del Mar" has the most restricted access, meaning among other things: you would have to pay more for access to the wave pool & water slides, except for kids that are going to the Star Club (which is free).
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Apr 21, 2025Excellent experience
A week ago I had the opportunity to stay in this beautiful destination, it was a first for my family. Although we had already used the chain in Puerto Vallarta, the experience starts from the arrival, we were greeted by the concierge, St. Jessica, was very attentive to us for any questions and giving us the details of our stay, in case the destination is impressive and the hotel is beautiful, but the experience does the attention, which is undoubtedly unbeatable (we could have a dinner in the Japanese restaurant, the concierge supported us in making the reservation and helped us leaving the ticket to our room so I did not have to worry about anything, it was one of my favorite nights, highly recommended). I think the words are too much and wouldn't do justice to how much fun we had. Every need was taken care of in time, certainly a place and more than trained staff, safe return and I will recommend it. We are very grateful for everything.
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Apr 10, 2025
Great experience for couples golf beach resort holiday!
This was our second visit to the property. Our first visit was early Dec 2023 and there was a lot of renovations going on, and was just an OK visit, but we found this visit had many improvements from that stay. We stayed in block 18 which was a good location for us being closer to lobby (easier to and from golfing). The proximity bracelet instead of key card was a nice improvement. The buildings all appear to have all been painted as was the interior of our room. The reupholstered furniture is now more indoor/outdoor fabric so tolerates wet and cleans better. The shower was great - no problem with not water or pressure. Lower points which were not an issue for us was bed was very firm (hard!) and fridge was not cold. We liked the change to a mixture of reservation and non-reservation based a-la-cartes. We don't care for planning our meals ahead - so ate at non-reservation restaraunts (or buffet). If a wait is required, you get an estimate for wait and give them your cell number and will get a text when ready. Our meals and service were good with a pleasant surprise of plant based options at the Mexican (textured soy tacos!). We also really like the addition of lunch and snacks at the Rock Cafe. As much as I love wildlife, in 2023 it seemed all the wildlife was overgrown and existing on a bad North American diet. A lot of that seems to have since been addressed and the coati in particular were much healthier and happier on this visit. With the great weather loungers at the pool were difficult to find but we always managed to find something in the afternoon after returning from golf. One pool downside was the weirdness of no “dry” pool bar, just a swim up bar. The lobby bars (Beach and Del Mar) had great service. Beach a little more lively and Del Mar generally quieter so we split our time between them. Final comment - overall service was good and friendly and the property kept very clean. Planning on returning in 2026!
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Apr 08, 2025Disappointed
Well, I was in this hotel last week, and I didn't really do well. When we arrived at the reception as it was very late from the arrival of the airport they sent us for dinner, gave us the room and put us the bracelets. When we arrive at the lobby to be taken to the room with the bags, the buggy boy tells us, there has been a problem with your room you have to talk to reception, we go and they tell us that they have to give us another room because another partner had given ours to another couple and I say well nothing happens as long as it is like I hired her looking at pool and upper floor like the other. My surprise he tells me is only left on the ground floor and looking at a road, with the toilet and the shower broken. With the meal we had 3 themed dinners and we could not book any by app or x concerger every day we were told that it was complete, good thing we gave pity to one of the boys and could get us a single day. We were very excited and we really came away very disappointed with the hotel.
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Apr 07, 2025
Very nice pleasant time spent. 100% Recommendation
Super well maintained facility. There are only friendly, helpful staff. The resort is well equipped for the disabled. All paths are accessible with a rollator and wheelchair. On the beach there are 2 places marked for disabled people, which can be reached very well. Toilet (unfortunately not disabled), is located in the immediate vicinity of this place. The rooms are very spacious and have a balcony. With the shuttle that runs all day, there are never any problems getting from A to B within the resort. Food and drinks.. the most important thing at the end: Breakfast buffet perfect. The coffee (despite vending machine) tastes very strong and good. It really offers everything that could wish for a good breakfast (fresh juices are mega). Dinner buffet: there is a daily change here. It was always very good. Food is warm and always very well seasoned. There's one nice thing I want to mention. There were crevettes one evening that you had to open yourself. I asked for a wet wipe. I got a small bowl with warm water and limes in it to clean my fingers. That gave me direct pleasure to eat more of the great fish. You just have to ask and they'll try to find a solution. Soft drinks, beer and cocktails are of good quality and therefore taste very good. I recommend the facility 100 percent. There's nothing negative at all that I can point out. It's perfect. Keep going. We will be back 😘 Short to get there: we arrived via Tulum. Drive to the hotel takes 2 hours. Didn't find it bad in hindsight as the airport in Tulum is small, beautiful and brand new. All manageable. Smooth and fast check in. Good disabled service on site.
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