Hotel Overview
Spend your days snorkeling, diving, or enjoying a variety of non-motorized watersports. Practice your swing at the P.B. Dye 18-hole golf course. Melt away stress with a yoga session at the fully-equipped fitness center or a pampering treatment at SPA Sensations (fee). If you fancy a game of tennis, courts are available 24-hours a day - with instruction Monday through Saturday! And we havent forgotten about the kids! Star Camp is available throughout the day for ages 4-17, filled with supervised programs that are sure to please.
At night, the resort comes alive with exciting things to see and do. Try your luck at the casino or dance the night away at the Galaxy Discotheque. At the Theatre, you’ll enjoy musical reviews, magicians, and other delightful shows. But there’s plenty for the kids, too! Teens ages 4-17 will love the Galaxy Disco. Meanwhile, little ones can hop aboard the Carrousel and ride their favorite pony!
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9336 reviews
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Nov 20, 2024Another great time!!
We were at the resort 10/18/24 - 10/28/24 with 5 other couples. It was a great time!! Although the weather wasn't as good as usual with 12 of us, we found our own fun. The staff is very attentive to us. Checking in at the Prestige Lounge was easy especially with Rodrigo helping us. In addition any time we needed any help he was always willing to assist us. The beach was wonderful (when it wasn't raining :)) Angel at the Prestige beach was always there with a smile, helping us set up our beds/chairs and anything else we needed. At the beach also was Delfina who was the waitress who kept us supplied with plenty of beverages and had such a good memory she remembered what are drinks were. Finally the food. The buffet was always a good place to eat. A few of our friends tried some of the resturants but we prefer the buffet. I have some food allergies and without the help of Chefs Omar, Daniel and Itzel, it would have been very difficult. They always go above and beyond to ensure that my meals were prepared so that I could enjoy them without any issues with my food allergies. Our rooms were exactly as we had requested and our housekeeper did a great job. Can't wait to return in February!!
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Nov 16, 2024
Great resort for a relaxing vacation
Entertainment team was A1 - Axel and Daniel especially! Food was also exceptional. Recommend this resort for a relaxing vacation, beach and pools are great and all the staff was always very uplifting with a smile on their face. Definitely check out the Mediterranean restaurant while you’re here and don’t miss out on nightly shows + disco!
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Nov 09, 2024
Incredible service at La Hacienda at Iberostar Paraiso Beach
Amazing experience, unlike a any other! The food and dining experience was absolutely incredible. La Hacienda team gave us unforgettable Mexican food night. Angel Fajardo and his team - Jorge Cabrera and especially Joshua Villanueva satisfied all our needs! I can't wait to get more vacation to come and see them again.
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Nov 07, 2024Brilliant, beautiful stay but noisy.
We stayed 26 Oct to 5th Nov and had the times of our lives with our 6 year old, having been as a couple many years ago. We loved the gardens, comfortable rooms, pool and plentiful sun beds, incredible breakfast, and the crepe/ burger / coffee options at the shopping mall. We used the Dressel Divers on site who were exceptional. The bar staff and waiters were extremely attentive. The only downsides we experienced were that the nighttime entertainment is incredibly loud (from both directions as our room was between the Beach and Lindo theatres, block 40) and even during the day by the pool we didn’t think it needed to be as loud. We struggled to find anywhere to sit and chat in the evenings as the Lobby bar had very loud Karaoke etc. It was disappointing that many of the restaurants e.g Star Rock Cafe, Italian were closed during our stay, perhaps as we were off peak (?), meaning lunch options by the pool were only the BBQ station, with limited vegetarian. We were also disappointed that some shows were payable (not quite all-inclusive!) and we were being pushed to buy tickets, or to buy photo experiences on the beach whilst we were eating meals with family. It’s a beautiful resort and we may still be back in the future but do hope they’ll take on board this feedback as many people seem to review with the same themes!
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Oct 30, 2024
Amazing family trip!
Good, amenities and entertainment were amazing! Hector one of the entertainment staff had the whole gang engaged in crazy pool games, karaoke, and beach activities! Would highly recommend for families as there is something for everyone!
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