Resort Details
- Various Lounges/Bars- Grill de Playa Snack Bar
- El Puente Ice Cream Shop
- El Puerto Snacks
- El Faro Bar - Various Restaurants
- La Hacienda Mexican Restaurant
- El Puerto Steakhouse
- La Dorada Mediterranean Restaurant
- Hashiru Japanese Restaurant
- El Colonial Gourmet RestaurantReservations and dress code required. Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-siteThe resort has a Fit & Fun Fitness Program.
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis - Golf †
- Hot tubThere are 3 outdoor hot tubs.
- Motorized Water Sports †For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water SportsActivities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling - PoolThere are 3 pools on-site.
- Sailing †
- Spa †Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court †There are 2 lit tennis courts on-site.
- Live EntertainmentLive nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9411 reviews
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Feb 18, 2025Worth visiting
Overall the resort was beautiful, the people were so nice and friendly. The only 2 issues we had was lack of snack bars in between meals for the kids, unless you are good with hamburgers, fries and hot dogs everyday. The other issue was out of their hands but the beach was super rough and high waves for the kids to enjoy along with the towel game on chairs was real. Apart from that, the pool was huge and we spent endless hours enjoying that. Stunning grounds with manicured flower gardens. I would definitely go back and give it a second chance.
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Feb 16, 2025Golf, sun, México
A short golfing break chasing the sun from a cold and rainy UK saw us arrive in Cancun. We stayed at the Iberostar Beach hotel and had a fantastic time. The golf course is very good - I mean very! Food was excellent and the service exceptional but by far and away the best service was from Luis Martinez on the front desk and concierge area - this guy could not have been nicer and more considerate, he made an effort with everything and made us feel very special and valued. I have been lucky enough to travel the world and stay in some amazing 5 even 6 star hotels and I really liked the Beach hotel but my lasting positive impression of the Iberostar brand and this Mexico experience was the service from Luis. Give it a try and you won’t be disappointed
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Feb 13, 2025
Relaxing
We had nice entertaining by David by the pool, food is great, room is confortable, bars and the view at the beach is good. Reservation for restaurant is difficult but overall, the quality of food is good. People are respectful. Good place to go
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Feb 10, 2025
Amazing Vacation, Fantastic Resort
We returned from Iberostar Beach a week ago. This was our 2nd visit to this resort and it was amazing. We ware a family of 6, Grandparents, parents and two girls 6 and 8 years. We had adjoining rooms close to the pool and beach, which was an excellent location for us. Last time we were closer to the buffet restaurants. Grounds- breath taking. Everything is lush and immaculately kept. Food - Good food overall. Great breakfast with lots of fresh fruit and too much food to mention it all. Lunch: The lunch buffet at the pool wasn't great but there was also the beach stands as well as the Mall had food and snack options which are also included. Dinner buffet: The dinner buffets are themed so it's different every night. We really enjoyed the buffet especially the gala night. Mexican a la carte: We didn't go but our daughter and her family did. They were very unimpressed with their dinner. Comments were that it just wasn't tasty and the hot food was too cold. French : Husband and I ate at the French restaurant and that was excellent. We had a great beef tenderloin. Japanese: That was ok. Food was tasty, but we were there on the chef's first day and thus has to learn how to be a little more entertaining. Overall good though. Staff: Polite and friendly. Including the staff at the kids club. Our children didn't really go but they did participate in the evening preshow with the kids club. They go over and above, including outfitting the kids in costumes like the one for Grease and the preshow on the beach. Well done. Rooms: Our rooms were comfortable and clean. We had adjoining rooms, one room had a king bed with shower, the other two doubles with a tub. This arrangement worked out really well. Beach and pool: Both were immaculate. The pool is amazing and just goes on forever. The pool has different areas within it for different purposes, quiet, games, activities etc. Great beach but very wavy sea. Everyone had a great time wave jumping. Lifeguards did a great job looking out for everyone's safety. No Sargasso this time. Transportation: Because this resort is so enormous and also side by side of other Iberostar resorts, there is a transportation system that's also on the ap. There you can track the different transportation golf carts and where they are and how long you have to wait. This is very well organized which is an amazing improvement since the last time we were there. Last time you just had to hope that someone randomly passed you. Check in check out: Checking in and out was fast and well organized. I also love how they have the bracelets now which also act as room keys. Overall fantastic vacation and would recommend to others.
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Feb 09, 2025
Vacations
Amazing resort. Lots to do and see. Entertainment staff were fun and engaging and even remembered our faces from day to day. The poolside activities during the day were also fantastic. Service excellent. We will definitely come again for vacation. Ana is Amazing !!
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.