Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    - Grill de Playa Snack Bar
    - El Puente Ice Cream Shop
    - El Puerto Snacks
    - El Faro Bar
  • Various Restaurants

    - La Hacienda Mexican Restaurant
    - El Puerto Steakhouse
    - La Dorada Mediterranean Restaurant
    - Hashiru Japanese Restaurant
    - El Colonial Gourmet Restaurant

    Reservations and dress code required. Please contact guest services upon arrival for complete details.

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • This resort provides the following wedding packages:

    - Star Wedding Package
    - Silver Star Wedding Package
    - Gold Star Wedding Package

    Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite †
    STAR CAMP:

    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.
    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 
    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 
    · Record short films, become a journalist, publicist or the stars of an improvised video. 
    · Discover the inner artist by working with clay. 
    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 
    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 
    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 
    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:
    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 
    What's New!
    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
  • Direct access to a beach
  • Fitness center on-site
    The resort has a Fit & Fun Fitness Program.
  • General
    Activities include:

    Aerobics
    Yoga
    Shooting tournaments
    Archery
    Basketball
    Cycling
    Billiards
    Bocce
    Football
    Gymnastics
    Table tennis
  • Golf †
  • Hot tub
    There are 3 outdoor hot tubs.
  • Motorized Water Sports †
    For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports
    Activities include:

    Kayaking
    Windsurfing
    Beach volleyball
    Catamarans
    Aqua gym
    The scuba clinic
    Snorkeling
  • Pool
    There are 3 pools on-site.
  • Sailing †
  • Spa †
    Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
  • Teen programs †
    - Teens disco
    - Eagle Star camp - 13-17 years old

  • Tennis court †
    There are 2 lit tennis courts on-site.
On-Site Attraction
  • Live Entertainment
    Live nightly shows in theater/disco/casino

† Fees may apply

Hotel Advisories
  • AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.