Hotel Overview
Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.
Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at five bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.
To take full advantage of the fascinating natural beauty and rich Mayan history throughout the region, guests of the Iberostar Waves Cozumel have the opportunity to take a full-day excursion to another premium category Iberostar hotel along Riviera Maya (transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property was the first hotel in Cozumel to earn Green Globe Certification for sustainable management and operations. The hotel has also fulfilled 78% of Green Globe criteria, establishing environmental benchmarks for energy, water, and waste in Cozumel.
Location
BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8360 reviews
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Dec 18, 2024Excellent experience at the Iberostar!
My husband and I came here for the first time this year and can’t wait to come back. The staff were amazing - incredible service from everyone and the entertainment team was the best! The food was great and there were so many options to choose from with different themes at the buffet each night. There were large glass bottles you could fill with bottled water with filling stations close by. Everything was clean and well maintained. The grounds are stunning! I loved the parrots, flamingos, and iguanas. The Coati were also hilarious to watch. My husband went to the fitness centre and was happy with their set up. I went diving with Dressel Divers (dive shop at the resort) and had an incredible experience, especially as I am an inexperienced diver. The nightly entertainment was really enjoyable as well. Make sure you bring reef shoes if you want to snorkel or wade in the ocean as the entrance is pretty rocky. You can go down the beach a bit and have a more sandy entrance. I didn’t snorkel but heard that others really enjoyed it.
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Dec 17, 2024Theft of Cash from Room Safe
Theft - My roommate and I had over $300 stolen from the room safe. Returned to the room one afternoon with the safe door open and the missing cash. The hotel management performed an “investigation” and reported that the cleaning person had 6 years + of experience with Iberostar and thus is of high integrity. Later in the week, we noticed another room had burglarized in the building next to ours. I spoke with the occupants and the circumstances were identical - they returned to their room and the safe was open and missing cash. The management offered us a discount on another stay in the future but we declined. After doing some research on other reviews, this incident is similar to others posted. In hindsight, we should have looked at reviews before going so that
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Dec 16, 2024
Excellent family holiday
Our 2 week family holiday in December 2024 at Iberostar Cozumel was excellent and I highly recommend this hotel. Hotel: The hotel landscaping and design is well thought out which was one of the main reasons we picked this hotel as it feels like you are in nature when walking around, especially with the flamingos, peacocks, parrots, coatis, racoons, iguanas and armadillos which we saw around the hotel grounds. The whole hotel had Christmas decorations around it which were very nice, and The rooms were spacious enough for the 3 of us (2 adults + baby in cot) with daily housekeeping which you can check the status of on the Iberostar app. Entertainment: There are activities going on all-day everyday (which you can keep track of on the app too) from daily rifle shooting and archery to a giant ninja worrier inflatable pool game! All the entertainment staff are very friendly, but especially Gerado who welcomed us on our first day and made sure to stop and chat everytime he saw, calling us by our names, and made sure we were having fun! Our favourite evening entertainment was the Fire Show which took place on the beach, and the magic show which was very impressive! Food: Breakfast buffet options were plentiful including cooked breakfast, toast, pancakes, local options, fruit, yogurts and doughnuts. The lunch buffet was generally OK but quite repetitive with meats, pasta, pizzas and salads at the sit-down restaurant, and chips, burgers and hot dogs at the beach snack bar, bur they wre often sat our too long under the heatlamp that the buns were too hard sadly. The buffet dinner was good with lots of options for all tastes. The theme changed daily during the week which included Mexican, American, Asian, Italian and Spanish. The dessert options were some of the best I have had at an AI hotel. The Mexican à la carte restaurant was good and we dined here twice during our stay, although we don't like spicy food so our favourite was the quesadilla dish and kids golden crispy chicken tacos! We went to the smoke house three times during our time here which served 'family style' plates especially liked the sweetcorn soup, creamed corn, empinadas and beef brisket (we tried the vegan plate one night which was good but not as nice as the meat version!). Only issue with this restaurant was the wait time as it took around 45 mins to receive our mains 2/3 times we went. Lastly is the Pagoda Asian restaurant which was our favourite. The buffet starters included fresh sushi (fish or vege), tempura vegetables, spring rolls which were all very tasty. For mains I recommend the salmon and/or satay chicken which were both delicious and one of our favourite meals here! Drinks: The main bar we used was the pool one which made great milkshakes. We don't drink much alcohol, but they had all the multiple premium branded versions of all spirits available at every bar and served strong drinks. We also liked the American style coffee with creamer at breakfast which they refill regularly! Scuba Diving: I completed my open water scuba qualification with the on-site dive centre, Dressel Divers, which was very convenient with the dive sites very close by to the hotel and had super friendly staff who accommodated the course to fit around the holiday. On my 4 x ocean dives I spotted three sea turtles, a sting ray, eagle rays, pufferfish, barracudas and loads of other colourful fish. Minor issues: On the first couple of days there were big groups around the pool who had their own speakers blasting out music which was annoying especially as there was also music playing on the hotel's speakers and nobody asked them to stop. We moved to the sunbeds around the kids pool after this and never experienced this again. Another minor issue was that we had US$5 go missing from a drawer in our room. We never reported it to the hotel as it was a small amount, but just be mindful to keep valuables and cash in the safe.
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Dec 16, 2024
Fantastic Resort - A Few Things to be Aware of...
Our family of five recently stayed at Waves resort. Overall, this resort is fantastic. Here are some of the big pros. 1) The staff is FRIENDLY, HELPFUL, and PROFESSIONAL. This point cannot be overstated. Alexia and Michelle (kitchen staff) were extremely attentive to our special dietary needs. 2) The on-site snorkeling and scuba diving is convenient and again, the staff is professional and knowledgeable. The reef sites are incredible and exploring them was the highlight of our trip. 3) The pool, the beach, the rooms, and the other resort buildings are clean and tidy. Some things to be aware of: 1) We booked ocean front rooms without knowing that our rooms would be adjacent to the dive shop, which is LOUD starting in the early morning hours and going until the evening. Just tons of people milling about and tanks being moved, etc. Thankfully, we had earplugs because rest was on our "to do" list. For the extra cost of ocean-front, be aware of your room location ahead of time. 2) The rooms smelled a little mildewy - not too bad but it's definitely something they could improve upon. 3) Absolutely the WORST part of this vacation was being on the beach when some strangers appeared (from outside of the resort) with a huge SNAKE, a baby monkey, and some sort of lemur. The animals looked petrified and these folks were charging money for photos with the animals. It was disturbing, especially the baby monkey (clearly should still be with its mother). I think the hotel should absolutely prohibit this kind of thing and have more security watching out for them on the beach. Overall, I would gladly stay at Waves again!
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Dec 14, 2024Fun
Pros: - Food was delicious for Carribean. It lives up to the four star Carribean standard. If you are expecting North American four star you will be dissappointed. Mexican food was great. The American BBQ and oriental were dissappointing. - Daytime enterainment was amazing. Monzy and Jerry were great with trivia, archery, shooting and ninja maze course. - Rooms were clean and the issue we had with the safe batteries was delt with fast. - Nice snorkling right off the beach. Neutral: - The beach is all coral so you cannot walk in without water shoes. Nothing the resort can do about it as it is a protected reef. Cons: - The night time enterainment was lame. There was a spectactular fire show on the beach one night. All the other nights shows sucked. The resort needs to step up night time shows. - The artifical beach lacked sand, we occassional stubbed toes on rocks. More sand is needed.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.