Hotel Overview
Location
BeachProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8335 reviews
-
Nov 19, 2024A great place to visit if you are a scuba diver.
The Iberostar Waves All-inclusive Resort really caters to the many scuba divers that come to dive the nearby reefs. The water is very clear and you can see a wide variety of sea life. We found the rooms to be very clean, but small. The food was also very good with lots of variety night to night. We also liked the way the resort was laid out with the cabanas spread out through a tropical setting. The servers and bartenders are so friendly and lovely. A special thanks to Ana and Reyes at the Pool bar, always a smile and a friendly "hola". Here is what I found frustrating at the resort: 1) The resort charged $15 USD per hour, for late check out (after 12 pm). Felt that this was very punitive especially after we tipped their employees hundreds of dollars during the week. 2) You have to wear water shoes to swim in the ocean here as where you enter the water is covered with rocks/coral. The entrance to the water from the dock still has not been fixed after 3 months. 3) The hotel overrides your room thermostat and will not let it cool lower than 20 degrees.
-
Nov 17, 2024Amazing
It was the first time my wife and I went to Mexico, let alone Cozumel, and it was truly an amazing experience, we can't wait to book our next trip! The food was great, amenities were great, all in all it was a very cozy stay. The entertainment team especially enhanced our experience... we love Ahtziry and the entertainment she had to offer. Would definitely recommend.
-
Nov 15, 2024
Best experience in Cozumel
First time at the resort. We liked it so so much! The staff is amazing , espacially the animation crew Gerardo, Jorge, Ahtziri, Max, and the fitness instructor Manolo! Loved his yoga classes, his Pilates classes and the aqua fit so much! He really makes a difference :) The animation team was also amazing, kind helpful and full of joy. We got to know them pretty well and surly made friend along the way ! The food and drinks were also very good and the hotel is so pretty and full of wildlife . Would come again anytime!
-
Nov 14, 2024
The best
It is the best hotel I have ever stayed in. Everyone is super attentive and always looks for ways to serve you. The food is the best. They have everything: attention, kindness, good service, good food, excellent drinks, variety of activities and snorkeling within the hotel.respect for nature and animals
-
Nov 14, 2024
Staff are very friendly. Always working to satisfy you on your stay. Had a issue with shower and the staff solved it.
Very good beds and pillows. They have several restaurants on sight. Smokehouse Mexican and Oriental restaurants. We had 3 chefs stop by our tables and asked us how our food was during our 6 days. Buffet is a buffet. Scuba center on site. Very busy and very professional. They do roughly 250- 300 tours a day by my count including snorkeling. Very organized. They have an app that will help while at the hotel. Juan C and staff were extremely helpful during our stay. They were willing to solve anything or problems that you might have. We did have an issue and they resolved it and followed up after problem was solved. You can rent a car onsite from Alamo. Since this place is place is 20 miles from downtown it is nice that we were able to rent a car here. Taxi service is also available at the hotel. We will stay here again if we come to Cozumel Again. Darren
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.