Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
816 reviews
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Mar 15, 2025Good hotel in a lovely area
There are LOTS of positives: Beautiful and clean hotel, close to the airport and the beach. Food is great, there is a wide variety for both breakfast and dinner. Every day for dinner there is a different theme with dishes from a specific country (Spanish, Italian, Mexican, Japanese etc) plus some regular dishes and salads, plenty of desserts and fruit. Restaurant staff were super. A la carte restaurant and cocktail bar Origin is great. Staff working at the pool were brilliant. Cocktails at the pool bar are really good. Rooms were nice and really clean. On each floor there is a water & ice dispenser. The hotel is in a lovely area with plenty of shops and some really good places to eat/drink like Al Faro and Bikini Beach. However, there were also some negatives: 1. Reception/Chrysoula We are a family of 4 and we booked 2 rooms. Before our arrival, we already completed the online checkin and indicated who was going to sleep in which room, and provided all our passport details. However, when we arrived, we had to do everything from the beginning. What was the point of offering an online checkin if we had to do it all over again? Anyway, while a very pleasant receptionist was checking us in, another receptionist Chrysoula kept interfering. First she made an inappropriate question/remark in Spanish to her colleague why we were not speaking Dutch (some family members have Dutch passports but we are a family of mixed nationalities), which I understood but did not react. The colleague asked us if we wanted to speak Dutch or English, we chose English. Then we were asked who was going to be in which room, and while giving our preference (this should have been in the system already after my online check in) Chrysoula decided to interfere AGAIN, giving her opinion how we should be split in our two rooms and who should sleep with whom. I did not react or correct her at the time but I feel it is important for her to learn not to be intrusive. Chrysoula does not know every family situation, nobody asked her opinion, she was not the one checking us in, yet she kept interfering in an inappropriate way. This was unprofessional and totally unnecessary, and it totally ruined the experience for me. 2. Shower The shower in both rooms was leaking. In one room it was leaking front AND back so the water went everywhere, also under the bed. I informed the Reception and showed them photos. We were told 2 times that they would send someone to check/repair this but that actually never happened, so we were using towels to dry the floor every day. This was inconvenient, but not as upsetting as the unpleasant experience with Crysoula. All in all, we had a pleasant stay.
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Oct 22, 2024Jewel in the palm of Palma!
This hotel is stunning! The customer service is like nothing I have ever experienced before. The staff are pleasant, consistently, and go out of their way to help. The breakfast staff are so friendly especially the lady with the auburn short hair. A smile and a wink every morning. Luna on reception desk helped me with several queries! If you’re considering a trip to Palma this hotel is easily accessible to the city, and has a lovely ambience. It’s also spotlessly clean. The half board, which we had, was unbelievable good value. Fresh fish salads meats all prepared and something to suit everyone. The ginger and white chocolate cake for dessert will leave you wanting more. Excellent food in this hotel . To conclude, we are Definitely coming back. Five stars here and more from us.
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Oct 17, 2024
Excellent hotel and staff. Definitely will return
Excellent in every way. Wonderful staff and hotel. Spotless everywhere. We had a room on 7th floor and was perfect. Large open balcony full sea view. Reception are very professional and friendly. Would definitely return here. Thank you to all hard working staff.
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Oct 07, 2024
Amazing
Superb hotel, staff are very professional but friendly with it, nothing is to much trouble, best breakfast ever, great choice of fresh well presented food, dinner same, well worth staying if coming to Majorca, right on the beach, surrounded by bars and restaurants if b/b , stunning views from priority rooms
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Sep 29, 2024
Amazing stay!
My friend and I had an amazing stay! The hotel is clean, comfortable and has a ton of amenities like a spa, multiple pools and rooftop bar! Most importantly, the service was impeccable! Especially Amira, Yojhan and guest manager Silvia! They provided great recommendations and amazing service. Would visit again just for them as they made our stay in Mallorca unforgettable!
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